Karen2

Idiots work for Orbitz! So far, two on the phone and 4 on line. None with IQ's exceeding 50. None on line literate and none able to pull up either hotel! God knows where these agents are located. I thought I would be nice and point out the error of booking a hotel that is no longer affiliated with Hilton. I nearly booked it myself but then decided to use the Hilton website. Lo! It was not there. Does anyone at Hilton care? No. Does Baymont, the new management, care (even though its hotel is shown as fully booked regardless of the night)? No. I pictured myself standing inside this "Hampton" at midnight with my Orbitz voucher in hand trying to talk Baymont into taking it. Ha! Seems to me I would be mad at everyone. Why not? It's midnight! It has been a time consuming and aggravating process, begun yesterday, and still I have not found anyone who will put me in touch with a supervisor (not here now!) nor take any initiative to correct the problem. Hampton Inn/Birmingham/Vestavia Hills is Baymont/Birmingham/Vestavia Hills. Since JANUARY!! Same address, same hotel. Agent at Baymont says that the phone book has it wrong also BUT the phone book is not an on line real life booking machine. Duh? My husband and I find this sort of thing happening all too often.

In Mexico, we stayed at a Best Western that the Best Western website showed as fully booked all nights of the year. Big mistake. You can't book on line from the US as a result. The Mexicans could not figure out why no Americans were coming to their hotel but were not interested in fixing the problem. I get treated as if I had a complaint they all would like to avoid dealing with. Not a favor for them. Very strange world we live in these days.

clubman

I'm about to book a night at the Hilton Brussels (the regular one, not the city etc...) I want to just book the cheapest room and hopefully get an upgrade, Expedia have the same advance booking rate (non refundable) but £10 cheaper then booking direct on Hilton website.

Only thing is it is an 'Expedia Special rate'.
Will I still get my points/miles?

martinplas

No points ,no miles unless a mistake happens. Only bookings at the Hilton website or Hilton reservation line will get you those.
Upgrading is possible if you are a HH member

clubman

Thanks martinplas, I was told otherwise but wasn't sure.
I'll just book it through Hilton website.
Yes I am Gold HH.

paul_nl

What about "The Best Rates Guaranteed"? You might want to fill in a claim form.

clubman

Thanks for pointing that out Paul
I will certainly do that.

Has anyone got any experience with this? Does it work?

nako

I've had several claims under the guarantee approved by Hilton, as have other people here. Whether they would approve the claim in this particular situation, though, I'm not sure, as they may view the prepaid rate as a special rate that would not qualify under the terms of the guarantee.

Mike

clubman

That was super fast Mike!
Anyway I will try it and see what happens...

clubman

Thanks Paul,
Very kind of you to email me about this.
No worries I haven’t booked yet!
I will book it on Hilton’s website and then fill out the claim form.

Thanks again.

TrojanHorse

other benefit.. just not giving expedia any business should be worth the good feeling in itself

Expedia

Grog

Some here would ask, would you even get your room?

Craig6z

The 50 corporate travel agency bookings I make each year, always get points and miles.

LAX1K to AmWest

You are right, but the pre-paid rates are only valid for points via the Hilton site.... if you buy a special "pre-paid" rate... you need to buy the Hilton version or you will not get the HHonors benefits of points/credits.

flyersfo

What is the current status of Hhonors credit on Expedia rates?

Do you get any credit for stays, nights?

I know this has been asked before. I certainly appreciate your expertise....

nako

From HHonors T&Cs, the answer is still no:

Mike