Location

About 15 mins by the complimentary shutte to Narita airport and a separate shuttle to Narita town (stops at the train station).  The shuttle runs every half hour and this serves 2 other hotels after the Hilton.  For the shuttle back to the airport, it seems to go direct from the Hilton to the airport.  For Narita town, it picks up passengers at 2 other hotels - the same for the return trip. 

Check In

Arrived around 8.00 pm at the property and there was no one, so helped immediately.  This was a paid stay.  I was with a party of 3 in the same room and was provided with a rollaway bed without additional charges (yes it was already indicated in my original booking when I selected 3 persons).  What was nice was that I was given HHonors benefit for all 3 guests - which I was quite happy.  It was indicated that I was upgraded to a Plus room, I did not bother to ask if they will further upgrade me to a Suite. 

Room

Room faced Narita airport, which was my preferred view.  Room size was OK even with the rollaway bed in the room. Though if you have large bags for all 3 guests and other stuff, the room can get a bit on a smaller side.  The beds ( a Twin bed room), was suprisingly on a bigger side compared to what I expected and certainly bigger than the Twin bed at the Hilton Tokyo.

Bathroom was ok, with very good water pressure and temperature (as normal in Japan from experience).  Amenities are the new Verbana series (no more Thomas Ruth) which normally from experience found only at Doubletrees.  I am not sure if this is new for Hilton or just Hilton Japan.  This is my prefered toiletries compared to the Thomas Ruth ones.

Internet speed - Not too bad, but can be slow at times.

Dining

There is no Executive lounge at this property, so breakfast is at the main restaurant.  Since the hotel does cater to travel groups, the breakfast area can get very crowded. Waiting time is decent and food is replenished quite fast - you do see the staff working hard to keep things going for all.  Quality and spread is good - as what you will expect from a 4* hotel in Japan - Western, Japanese and continental choices available.  Only a small complain would be it would have been nice if you were asked for your choice of coffee or tea when shown to your table. 

Service

As expected, not much to fault here for Japanese service.  Small improvements here and there especially in the breakfast area, but understandable under such busy conditions it can be overwhelming to keep things running well and small things are missed out here and there especially with certain guests/cultures to consider.

Overall

Still a good hotel close by to Narita if you don't want to travel down to Tokyo after arriving late or have to leave early.  Even after staying a couple of times from rooms and furniture are still in an OK condition.  Will certainly return in I need a hotel in the area.