Hilton Minneapolis {US-MN}
Jul 4, 1999, 9:54 am
#1
Original Poster
Join Date: May 1999
Location: YEG
Posts: 1,578
Hilton Minneapolis {US-MN}
right now I am at the Minneapolis Hilton and towers.. Very nice hotel and friendly staff just checked-in, being a gold VIP I was upgraded to a nice tower room.
I asked about the shuttle schedules from and to the hotel… "Sorry sir we do not provide a shuttle service from the Hotel to the casino".
I said but it says on the web site that the hotel do provide transportation to the casino… " Sorry sir I have been working here for 6 years and we never had this kind of service!!!, however the owner of the casino (she mentioned his name) do provide a bus from the 11th St."??!!
I said so there is no such a kind of service to the hotel guests?… "No sir"
So why it is on the web site?…"I have no idea sir.. I’ll check it out on Tuesday"
here is what it says on the web site
The Hilton Minneapolis and Towers is
one of the most deluxe hotels in
Minneapolis. The hotel is conveniently
located in the heart of downtown
Minneapolis, and is skyway accessible
to the Nicollett Mall,and other major
attractions in the city. The Minneapolis
Hilton and Towers features elegant
suites and two Towers Concierge Class
floors. In addition, the hotel offers
business services, and 40,000 square
feet of flexible meeting space and much
more. Special features of the hotel
include complimentary health club with
an indoor pool, whirlpool, sauna and
state of the art exercise equipment.
Additional services include, three
Skyway connections to Orchestra Hall,
the Convention Center, downtown
shopping and the business district.
There is a 1,200 stall parking security
controlled garage, valet service, 24 hour
Concierge service, same day laundry
service, and complimentary
transportation to Mystic Lakes Casino.
I depend a lot on the information Provided on the internet when it comes to air or hotel reservation… hence I know what should i expect upon arrival.
oh, well I think I have to give Aziz a call (he is the Limo. Driver who picked me from the airport… very nice guy and knows the city very well)
KSA_USA
I asked about the shuttle schedules from and to the hotel… "Sorry sir we do not provide a shuttle service from the Hotel to the casino".
I said but it says on the web site that the hotel do provide transportation to the casino… " Sorry sir I have been working here for 6 years and we never had this kind of service!!!, however the owner of the casino (she mentioned his name) do provide a bus from the 11th St."??!!
I said so there is no such a kind of service to the hotel guests?… "No sir"
So why it is on the web site?…"I have no idea sir.. I’ll check it out on Tuesday"
here is what it says on the web site
The Hilton Minneapolis and Towers is
one of the most deluxe hotels in
Minneapolis. The hotel is conveniently
located in the heart of downtown
Minneapolis, and is skyway accessible
to the Nicollett Mall,and other major
attractions in the city. The Minneapolis
Hilton and Towers features elegant
suites and two Towers Concierge Class
floors. In addition, the hotel offers
business services, and 40,000 square
feet of flexible meeting space and much
more. Special features of the hotel
include complimentary health club with
an indoor pool, whirlpool, sauna and
state of the art exercise equipment.
Additional services include, three
Skyway connections to Orchestra Hall,
the Convention Center, downtown
shopping and the business district.
There is a 1,200 stall parking security
controlled garage, valet service, 24 hour
Concierge service, same day laundry
service, and complimentary
transportation to Mystic Lakes Casino.
I depend a lot on the information Provided on the internet when it comes to air or hotel reservation… hence I know what should i expect upon arrival.
oh, well I think I have to give Aziz a call (he is the Limo. Driver who picked me from the airport… very nice guy and knows the city very well)
KSA_USA
Jul 4, 1999, 11:36 am
#2
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
This is a major problem with Hotel web site info IMHO. I can't tell you how many times the services and amenities sections tout something that isn't there when you arrive. The "chain" hotels are particuarly quilty of this. I think they load a "standard" set of amenities and edit it to the particular hotels actual features...and sometimes don't do a good job. I find Marriott really bad at this. For example almost every Courtyard on their site says "in-room safe" but when you visit the property, many end up not having 'em. "Mini-Bars" seem to be another one that is often missing.
Jul 5, 1999, 1:29 pm
#3
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
This problem is FAR too prevalent and there is ;liitle reason for it since it is not hard to coorect and/or update! I've called the hotel directly and still received wrong or incomplete information. In at least one case I've got misinformation at the front desk of the hotel itself! Ceveat Emptor, but to extremes!
Jul 7, 1999, 9:38 am
#4
Join Date: Jun 1999
Location: Beverly Hills, CA, USA
Posts: 180
KSA_USA -- Thanks for bringing the inaccurate information to our attention. I've forwarded this directly to the folks who manage Hilton.com, and they'll take care of it.
To all -- You're certainly right -- if we're aware of factual errors on the site, they should be relatively easy to fix. So...please let me know if there are other examples that we can address. Working with our hotels, we certainly try to monitor this and ensure that the information is accurate and complete. The extra sets of eyes you lend to this process, however, are invaluable.
Thanks for your input!
Best regards,
Adam Burke
Senior Director, Marketing
Hilton HHonors Worldwide
[email protected]
To all -- You're certainly right -- if we're aware of factual errors on the site, they should be relatively easy to fix. So...please let me know if there are other examples that we can address. Working with our hotels, we certainly try to monitor this and ensure that the information is accurate and complete. The extra sets of eyes you lend to this process, however, are invaluable.
Thanks for your input!
Best regards,
Adam Burke
Senior Director, Marketing
Hilton HHonors Worldwide
[email protected]
Mar 15, 2002, 9:04 am
#6
Join Date: Nov 2000
Location: Maple Grove, MN
Posts: 114
Hilton Minneapolis {US-MN}
A few questions regarding the Hilton Minneapolis....
1) what would be ~ the cab fare from the airport...?
2) is there an executive lounge?
3) Is there a decent workout facility? or athletic clubs nearby?
1) what would be ~ the cab fare from the airport...?
2) is there an executive lounge?
3) Is there a decent workout facility? or athletic clubs nearby?
Mar 15, 2002, 9:09 am
#7
Join Date: Mar 2001
Location: Madison, WI USA
Posts: 107
Yes there is an Executive Lounge/Level. When I was there in July it was very well done.
The fitness center was pretty decent by 3* hotel standards. Pool, maybe 10 cardio machines, weights, sauna.
No idea on the taxi fare though.
The fitness center was pretty decent by 3* hotel standards. Pool, maybe 10 cardio machines, weights, sauna.
No idea on the taxi fare though.
Mar 18, 2002, 4:17 pm
#9
Join Date: Nov 2001
Location: Home of the El Dorado Promise
Posts: 462
Derik,
If you're not locked into staying at the Hilton (may be very nice although I've never stayed there) and depending on how the rates compare, you might do well to check out the Hampton Inn/Mall of America. It is not a typical HI, 5 or 6 floors and has suites with stand alone whirlpool, not tub/jacuzzi combo. Also has expanded free breakfast and free mall of america and airport shuttle. Across the Hwy was a sport center with a rock climbing wall visible from the street. A couple of years ago I received an upgrade to a jacuzzi suite (wasn't HHonors member at the time) after telling the desk clerk at checkin about my night from hell in the Fairfield Inn at Duluth the night before.
http://www.hamptoninnrichfield.com/index.htm
If you're not locked into staying at the Hilton (may be very nice although I've never stayed there) and depending on how the rates compare, you might do well to check out the Hampton Inn/Mall of America. It is not a typical HI, 5 or 6 floors and has suites with stand alone whirlpool, not tub/jacuzzi combo. Also has expanded free breakfast and free mall of america and airport shuttle. Across the Hwy was a sport center with a rock climbing wall visible from the street. A couple of years ago I received an upgrade to a jacuzzi suite (wasn't HHonors member at the time) after telling the desk clerk at checkin about my night from hell in the Fairfield Inn at Duluth the night before.
http://www.hamptoninnrichfield.com/index.htm
Mar 19, 2002, 1:45 pm
#11
Join Date: Apr 2001
Location: MSP - NW Silver
Posts: 2,450
I've never stayed at the Hilton Minneapolis, mainly because it's three blocks from my apartment, but that's not the point. The point is, you should stay there and not at the Mall of America because of the location. 
There's a Lifetime fitness downtown and a YMCA as well.
Email me when you'll be there and I'll buy you a beer. (Us gracious Minneapolitans....)
There's a Lifetime fitness downtown and a YMCA as well.
Email me when you'll be there and I'll buy you a beer. (Us gracious Minneapolitans....)
Jul 25, 2002, 6:13 pm
#14
Join Date: Aug 2001
Posts: 1,338
Request the corner junior suite - #2345, 2445, or 2545. It has windows on two sides and has a king-bed and a sofa bed in the sitting area.
Wonderful executive lounge on the 25th floor has muffins, bagels, and fruit for breakfast. They also serve hot hors d'oeuvres in the evenings. The coffee machine in the lounge serves espresso, cappuccino, and mochaccino all day.
Wonderful executive lounge on the 25th floor has muffins, bagels, and fruit for breakfast. They also serve hot hors d'oeuvres in the evenings. The coffee machine in the lounge serves espresso, cappuccino, and mochaccino all day.
Oct 15, 2003, 8:27 pm
#15
Join Date: Sep 2003
Location: Chicago
Programs: AA PltMM, HH Diamond, Bonvoy Titanium
Posts: 82
Downtown MSP Hilton--Driving me to MR
I wrote the following response to a poster in the MR forum inquiring about the Hilton, Downtown Minneapolis. I was wondering if anyoneelse has had similar problems with HH in general and this hotel in particular?
I recently spent 7 weeks in MSP and stayed the majority of the time at the Hilton Downtown (in 3 night blocks). I was able to secure upgrades (I'm HH Gold) to the Executive floor only when I would call teh front desk in the AM before checking in (usually late in the evening). Even after going through this for several weeks, they would have me booked in a lower floor room when I checked in and I would have to plead for the upgrade. The last week, they put me in a smoking room double, despite a standing request for king non-smoking. When I got to the room, the high-speed internet didn't even work. I called HH customer service and told them the situation and was told I'd be contacted the next day. It's been six weeks and no call, no email. I've switched to Marriott--goodbye Hilton.
I recently spent 7 weeks in MSP and stayed the majority of the time at the Hilton Downtown (in 3 night blocks). I was able to secure upgrades (I'm HH Gold) to the Executive floor only when I would call teh front desk in the AM before checking in (usually late in the evening). Even after going through this for several weeks, they would have me booked in a lower floor room when I checked in and I would have to plead for the upgrade. The last week, they put me in a smoking room double, despite a standing request for king non-smoking. When I got to the room, the high-speed internet didn't even work. I called HH customer service and told them the situation and was told I'd be contacted the next day. It's been six weeks and no call, no email. I've switched to Marriott--goodbye Hilton.