Upgrade only allowed one night of your stay???
Mar 15, 2006, 6:29 am
#1
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Upgrade only allowed one night of your stay???
I'm at the HGI in McAllen, TX -- reservation for 4 nights. Arrived late on the first night, got a standard room on the 3rd floor of a 4 floor building.
Next morning I asked about an upgrade, and was told that I could only get upgraded one night of my stay. So if I elected to use my upgrade before my last night, I'd have to move out of the upgraded room after one night.
Anyone ever heard a policy like this? Seems ridiculous to me.
Next morning I asked about an upgrade, and was told that I could only get upgraded one night of my stay. So if I elected to use my upgrade before my last night, I'd have to move out of the upgraded room after one night.
Anyone ever heard a policy like this? Seems ridiculous to me.
Mar 15, 2006, 6:35 am
#2
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Sounds like they didn't have an available upgraded room for the next two nights. That's the risk of booking a longer stay - they have to be willing to sacrifice availability of the upgraded room for your entire stay. Was it explained to you as a policy or as an availability issue? I've never heard it as a policy.
Mar 15, 2006, 10:22 am
#4
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This was the same hotel that told me they didn't owe me miles if they couldn't upgrade me. I would have to call the hhonors line and talk to them...
Mar 15, 2006, 11:15 am
#5
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If you don't get an upgrade, you get a 5.00 voucher to spend in the rediculously priced pantry pavilion. Enjoy your 5.00!!!!
Mar 15, 2006, 11:18 am
#6
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Sounds like they wrote their own playbook. Avoid in the future.
That said, I get a better upgrade when I stay 1 night than when I stay a week. It stands to reason. But, there's no HH rule about 1 u/g night per stay.
That said, I get a better upgrade when I stay 1 night than when I stay a week. It stands to reason. But, there's no HH rule about 1 u/g night per stay.
Mar 15, 2006, 12:41 pm
#7
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I think that the longer you stay the less of the chance of an upgrade. Less chance that a specialty room type is available right on through.
I bet that on your date of arrival an upgraded room type was not available. Sounds to me like they were simply trying to accommodate your request after the fact.
I bet that on your date of arrival an upgraded room type was not available. Sounds to me like they were simply trying to accommodate your request after the fact.
Mar 15, 2006, 1:12 pm
#8
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Originally Posted by loomis
I think that the longer you stay the less of the chance of an upgrade. Less chance that a specialty room type is available right on through.
I bet that on your date of arrival an upgraded room type was not available. Sounds to me like they were simply trying to accommodate your request after the fact.
I bet that on your date of arrival an upgraded room type was not available. Sounds to me like they were simply trying to accommodate your request after the fact.
Agreed. Besides, What does this property consider and "upgrade"? Are you sure that this property has more than one upgradable room?
There are too many details left out.
From the Hilton Honors website
At Hilton Garden Inn hotels, Diamond VIP members will receive their choice of either 750 HHonors bonus points OR complimentary continental breakfast each morning for the member and one additional person throughout the stay and upgraded room accommodations (subject to availability upon check-in) . If upgrade is not available, member will receive a $5.00 coupon* for use during stay at the Pavilion Pantry® (excludes alcohol). *Coupon cannot be redeemed for cash
Mar 15, 2006, 1:23 pm
#9
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Originally Posted by Cheap Elite
Agreed. Besides, What does this property consider and "upgrade"? Are you sure that this property has more than one upgradable room?
There are too many details left out.
From the Hilton Honors website
At Hilton Garden Inn hotels, Diamond VIP members will receive their choice of either 750 HHonors bonus points OR complimentary continental breakfast each morning for the member and one additional person throughout the stay and upgraded room accommodations (subject to availability upon check-in) . If upgrade is not available, member will receive a $5.00 coupon* for use during stay at the Pavilion Pantry® (excludes alcohol). *Coupon cannot be redeemed for cash
There are too many details left out.
From the Hilton Honors website
At Hilton Garden Inn hotels, Diamond VIP members will receive their choice of either 750 HHonors bonus points OR complimentary continental breakfast each morning for the member and one additional person throughout the stay and upgraded room accommodations (subject to availability upon check-in) . If upgrade is not available, member will receive a $5.00 coupon* for use during stay at the Pavilion Pantry® (excludes alcohol). *Coupon cannot be redeemed for cash
Mar 15, 2006, 1:42 pm
#11
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Originally Posted by mikey1003
My question is: What is an upgrade at a HGI? HGIs are pretty cookie cutter.
I would say it depends on the property. I don't normally stay at HGI's, but the few I've been at and were upgraded, had two room suites. The suites had a floor plan like regular Embassy Suites "two room suites" with HGI furniture.
Mar 15, 2006, 6:52 pm
#12
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Originally Posted by Cheap Elite
I would say it depends on the property. I don't normally stay at HGI's, but the few I've been at and were upgraded, had two room suites. The suites had a floor plan like regular Embassy Suites "two room suites" with HGI furniture.
Mar 15, 2006, 6:59 pm
#13
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Originally Posted by Eugene
Many (most?) HGI's have at least a couple of "parlor suites".
Mar 15, 2006, 7:08 pm
#14
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if its a question of policy, i think its a question of the hotel trying to take advantage of members and i have been a victim.
I was screwed over at HGI Franklin Square, Washington DC. They absolutely refused to upgrade my room and when asked later for a room away from elevator or higher floor, they refused to even bother to check. Just no without checking.
I really think that hotels that do such a thing should be penalised further than just a 5.00 pantry voucher.
I was screwed over at HGI Franklin Square, Washington DC. They absolutely refused to upgrade my room and when asked later for a room away from elevator or higher floor, they refused to even bother to check. Just no without checking.
I really think that hotels that do such a thing should be penalised further than just a 5.00 pantry voucher.
Mar 15, 2006, 7:33 pm
#15
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Originally Posted by trekkie
if its a question of policy, i think its a question of the hotel trying to take advantage of members and i have been a victim.
I was screwed over at HGI Franklin Square, Washington DC. They absolutely refused to upgrade my room and when asked later for a room away from elevator or higher floor, they refused to even bother to check. Just no without checking.
I really think that hotels that do such a thing should be penalised further than just a 5.00 pantry voucher.
I was screwed over at HGI Franklin Square, Washington DC. They absolutely refused to upgrade my room and when asked later for a room away from elevator or higher floor, they refused to even bother to check. Just no without checking.
I really think that hotels that do such a thing should be penalised further than just a 5.00 pantry voucher.
Oh please. How do you know that the person checking didn't already know the status of the hotel. That property is pretty busy. Look how many FlyerTalkers give that property good remarks!
The night in questioin, they may have had a high occupancy rate (whether it appeared to busy busy or not) and did not need to check the occupancy. Or the "upgraded" rooms (a) however many there are and b) whatever room type they designate "upgradable") might have already been occupied. Also, your interaction with the person on the other side of the counter, could be a huge reason why you received no service.... I mean be a "victim".
How can you be a victim when "upgrades" are based on occupancy and SUITES (not that you said you wanted one) are not a published benefit.