Millennium Hilton Bangkok {THA}
Jul 23, 2017, 11:30 pm
#286
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Yes, I was just about to post this news. What the heck are they thinking? I have a 5 night stay planned & am now bewildered by this change of policy, so held off booking to have a think. The email did say if I did book & subsequently cancel, then let them know the reason. Perhaps to assess the reason 
The hotel confirmed to me yesterday (via e-mail) that this was a new policy. Surely this cannot stand long term....
The hotel confirmed to me yesterday (via e-mail) that this was a new policy. Surely this cannot stand long term....
Jul 23, 2017, 11:33 pm
#287
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
And sometimes points stays aren't refundable either, such as during the peak Christmas-New Years holidays. I had thought all points stays were refundable. Fortunately though, the HH Diamond Desk contacted the hotel to make a special request, and the hotel agreed to refund my points. Just a word of caution.
Jul 24, 2017, 5:57 pm
#288
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
And sometimes points stays aren't refundable either, such as during the peak Christmas-New Years holidays. I had thought all points stays were refundable. Fortunately though, the HH Diamond Desk contacted the hotel to make a special request, and the hotel agreed to refund my points. Just a word of caution.
Jul 24, 2017, 9:20 pm
#289
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Wacky indeed. I suspect that its the only Hilton that has adopted this ridiculous policy......
Jul 25, 2017, 3:34 am
#290
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
I wanted to make several reservations for the next few months at Millenium Hilton. Because I was worried I would get charged a full deposit despite the rate being "BAR" or "Honors Discount" which are normally flexible, I asked the hotel directly. They made the reservations on my behalf and confirmed the rate is flexible. The bookings now all show up in my account online and my credit card has not been charged.
When I view my bookings online they all say non-refundable and I cannot cancel online, but I see no reason why I would not be able to do so if I contact the hotel again if necessary, especially since they told me in writing that my bookings are flexible.
When I view my bookings online they all say non-refundable and I cannot cancel online, but I see no reason why I would not be able to do so if I contact the hotel again if necessary, especially since they told me in writing that my bookings are flexible.
Aug 8, 2017, 10:32 am
#291
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,199
Happily, the BAR is now showing as flexible: hopefully only a temporary glitch. My original booking has not, however, been updated to be flexible.
Aug 8, 2017, 10:39 pm
#292
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
I wanted to make several reservations for the next few months at Millenium Hilton. Because I was worried I would get charged a full deposit despite the rate being "BAR" or "Honors Discount" which are normally flexible, I asked the hotel directly. They made the reservations on my behalf and confirmed the rate is flexible. The bookings now all show up in my account online and my credit card has not been charged.
When I view my bookings online they all say non-refundable and I cannot cancel online, but I see no reason why I would not be able to do so if I contact the hotel again if necessary, especially since they told me in writing that my bookings are flexible.
When I view my bookings online they all say non-refundable and I cannot cancel online, but I see no reason why I would not be able to do so if I contact the hotel again if necessary, especially since they told me in writing that my bookings are flexible.
Aug 10, 2017, 5:28 pm
#293
Join Date: Nov 2014
Programs: DL DM, UA, AA EXP, AS MVP75K GOLD, HHonors Diamond, BW Diamond, SPG Gold, Hyatt Diamond
Posts: 382
I am staying on a Friends & Family rate and it is fully refundable up to 24 hours before the day of arrival.
Aug 10, 2017, 10:47 pm
#294
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
Aug 11, 2017, 6:11 pm
#295
Join Date: Feb 2012
Programs: AA Gold, HIltonHonors Diamond, KrisFlyer Silver, BW Diamond
Posts: 109
Why?
I stayed at the Millennium Hotel this JUne. I arrived at BKK and ordered an Uber, which arrived in minutes. B375 from airport to Hotel. No mess, no hauling luggage, no sweating, right to Hilton's front door! $11.45 US for 3 people. Their shuttle is OK but has to be timed properly. Used Uber all around Bangkok along with the river taxis. So cheap and easy.
I was adventures today.
Took a bus 113 from ramkhamheang airport link station.
Arrived to mbk almost 2 hours later.
Had pizza at mbk.
Took bus number 36 from mbk which brought me to River City pier.
Paid 4 baht for the 2 minute boat to cross the river on Hilton side instead of waiting for a super slow Hilton shuttle at saphan taksin.
Win!
Took a bus 113 from ramkhamheang airport link station.
Arrived to mbk almost 2 hours later.
Had pizza at mbk.
Took bus number 36 from mbk which brought me to River City pier.
Paid 4 baht for the 2 minute boat to cross the river on Hilton side instead of waiting for a super slow Hilton shuttle at saphan taksin.
Win!
Aug 12, 2017, 2:40 pm
#297
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
I stayed at the Millennium Hotel this JUne. I arrived at BKK and ordered an Uber, which arrived in minutes. B375 from airport to Hotel. No mess, no hauling luggage, no sweating, right to Hilton's front door! $11.45 US for 3 people. Their shuttle is OK but has to be timed properly. Used Uber all around Bangkok along with the river taxis. So cheap and easy.
I wish I would have thought about it as an option last time I took a taxi from the airport to this property. Not a good experience, although it was an abnormality from my other taxi experiences in the city. The driver seemed peeved when I asked (reminded) them to meter the ride after about a minute after departing the airport. I think we got taken for a "sightseeing" ride..
Aug 12, 2017, 9:01 pm
#299
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,819
Aug 13, 2017, 12:40 am
#300
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,199
At least in the airport, cabs are tightly regulated and well managed.
Elsewhere in the city it may be a different story, because of the potential for gouging, but the Grab taxi app gives you a fully licensed cab that takes credit cards and should be as effective as Uber.