Missing nights solution
Mar 16, 2026 | 10:58 am
#1
Original Poster
Join Date: Jun 2022
Posts: 49
Missing nights solution
Not having nights and points registered is a semi common occurance for me.
The solution for me has always been semi smooth emailing [email protected] with my diamond number and confirmation number and it has been fixed after a couple of days.
This time I got a reply after 1 week asking me for 8 different verification question just to get the process started. And I have not heard anything back for another week.
So my question is: Does anyone have a better solution for getting nights and points credited when they are missing after a stay?
The solution for me has always been semi smooth emailing [email protected] with my diamond number and confirmation number and it has been fixed after a couple of days.
This time I got a reply after 1 week asking me for 8 different verification question just to get the process started. And I have not heard anything back for another week.
So my question is: Does anyone have a better solution for getting nights and points credited when they are missing after a stay?
Mar 17, 2026 | 2:50 am
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,939
I am finding real issues with the posting of stays/nights for some properties when doing day stays. Because of the way that the properties sometimes process these stays (effectively treating it as overnight) it can overlap and thus not correctly update the count.
Using the online form is very difficult to resolve this as it's not typically clear which stay is the offending one and needs to be corrected. Any tips here? Or do freeform queries at X or email pick this up better?
Using the online form is very difficult to resolve this as it's not typically clear which stay is the offending one and needs to be corrected. Any tips here? Or do freeform queries at X or email pick this up better?
Mar 17, 2026 | 4:58 am
#6
Join Date: Jun 2024
Location: ORD
Programs: DL 2MM/DM, UA 1MM/Premier Gold, Hilton Diamond, Marriott Lifetime Titanium
Posts: 1,295
I had an issue last month with consecutive stays posting properly (only got $/night credit for the final one). First tried reaching out to the property via email, and I don't think they understood what I was asking or their system showed something different than what the app showed. Reached out to HIltonHonors@, and after a little bit of back and forth with the offshore team they were able to resolve the issue once we established what they were seeing was not what I was seeing.
