Cannot load rates on App
Nov 14, 2025 | 7:51 am
#1
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold Guest List
Posts: 1,629
Cannot load rates on App
Is anyone else getting this message when trying to make a booking? Also, under stays already booked I just get an unable to load message.
Feb 26, 2026 | 6:41 pm
#2
Join Date: Aug 2012
Posts: 972
I’ve been having this issue for months now. Accompanied by a pop-up with an “oops something went wrong/sorry for the interruption” and such for every action.
No manner of updating the app/ios changes anything. Delete-reinstall, clearing cache, nothing. Latest is desktop on ipad won’t log me in. Can still get into desktop on iphone.
But basically stopped even looking for Hilton options since it’s such a hassle. Except now I have a specific need and would really like to get this fixed. Not finding much online about this either. Hilton claims my account has no issues so they are not particularly helpful either.
No manner of updating the app/ios changes anything. Delete-reinstall, clearing cache, nothing. Latest is desktop on ipad won’t log me in. Can still get into desktop on iphone.
But basically stopped even looking for Hilton options since it’s such a hassle. Except now I have a specific need and would really like to get this fixed. Not finding much online about this either. Hilton claims my account has no issues so they are not particularly helpful either.
