Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Turndown service - is there any point?

Turndown service - is there any point?

Old Nov 28, 2023, 2:43 pm
  #1  
Original Poster
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,337
Turndown service - is there any point?

I stayed at the Hilton London Bankside last week, after getting back to my room ( around 5-30pm ) From the spa I noticed the slippers from the wardrobe was put on a white tea towel on the floor by the bed, the covers was pulled back slightly and the curtains drawn.
This has not happened to me for a while in a Hilton but it just seems a bit kinda pointless and perhaps old fashioned?…..agree / disagree?……. Just alone in my thoughts and wondering what you guys think?.
wizla is offline  
Old Nov 28, 2023, 2:45 pm
  #2  
 
Join Date: May 2022
Posts: 2,052
At a high end property like Conrad I could see doing this, surprises me at a Hilton
Schnit is offline  
Old Nov 28, 2023, 2:47 pm
  #3  
 
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,205
Originally Posted by wizla
I stayed at the Hilton London Bankside last week, after getting back to my room ( around 5-30pm ) From the spa I noticed the slippers from the wardrobe was put on a white tea towel on the floor by the bed, the covers was pulled back slightly and the curtains drawn.
This has not happened to me for a while in a Hilton but it just seems a bit kinda pointless and perhaps old fashioned?..agree / disagree?. Just alone in my thoughts and wondering what you guys think?.
Depends what is done. Tidy the room, replenish the water, remake the bed if you've had an afternoon nana nap, empty the bins? All good and appreciated and I'm used to such things on a cruise ship but rarely in a Hilton. But putting out the slippers (that don't fit) on a white tea towel is more show than substance.
turtlemichael is offline  
Old Nov 28, 2023, 2:51 pm
  #4  
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,592
I definitely appreciate a turndown service. If I didn't want any kind of housekeeping reminding me that I'm not just at home, I'd book an AirBnB. In the Hilton chain I normally only ever see it as Waldorf Astorias and a minority of Conrads.
EuropeanPete is offline  
Old Nov 28, 2023, 3:01 pm
  #5  
 
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum
Posts: 3,486
It also depends on type of the room, in many properties it's not provided for basic rooms but it is for some higher categories. And there was at least one property where I stayed which provided it as a Diamond benefit.
the810 is offline  
Old Nov 28, 2023, 3:30 pm
  #6  
 
Join Date: Nov 2008
Location: It's hot here
Posts: 4,239
If there's a stuffed animal and some chocolate involved, I'm in
MissJ is offline  
Old Nov 29, 2023, 1:13 am
  #7  
 
Join Date: Jul 2019
Location: FAI/ANC
Programs: AS MVPG (R.I.P 75K), DL, HH Gold
Posts: 186
Originally Posted by wizla
I stayed at the Hilton London Bankside last week, after getting back to my room ( around 5-30pm ) From the spa I noticed the slippers from the wardrobe was put on a white tea towel on the floor by the bed, the covers was pulled back slightly and the curtains drawn.
This has not happened to me for a while in a Hilton but it just seems a bit kinda pointless and perhaps old fashioned?..agree / disagree?. Just alone in my thoughts and wondering what you guys think?.
With the way I typically use a hotel room, turn down service is an intrusion. Housekeeping every few days - sure - but no more than that, even at the Conrad.
bse118 and :D! like this.
bon mot is offline  
Old Nov 29, 2023, 2:35 am
  #8  
 
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,984
I've always appreciated it at the Bankside. Usually they remove any rubbish, dish out water if you have used any etc. If it were just to get the slippers out, then I wouldn't value it, but the quick clean and tidy is always appreciated.
RAPC is offline  
Old Nov 29, 2023, 3:27 am
  #9  
 
Join Date: Feb 2018
Programs: Hilton Honors diamond
Posts: 402
I was far from impressed by it when I stayed a couple of weeks ago. After the first night I put the Go Green label outside my door indicating I didnt want housekeeping to clean my room, felt a bit silly after only being in it for a couple of hours. As a thank you one was supposed to receive 1000 HH points ( which never arrived). In the evening I expected turn down to come in and remove the rubbish and towels. They didnt. The girl was in front of my door when I was leaving for the lounge so I asked her why she ignored my room, she said I was not on her list and even refused to give me a small bottle of water. As I passed reception the front of house manager was there and I asked her why my room wasnt on the list, I had the suite. She said thats because you refused housekeeping in the morning so they dont service all day. Bit extreme in my view, I didnt want her to clean my room, make the bed ect. So they can stuff their turndown in my opinion, like others I find it an intrusion.
Winniesbestfriend is offline  
Old Nov 29, 2023, 4:34 am
  #10  
 
Join Date: Apr 2008
Location: London, UK
Programs: Virtuoso, Hyatt Priv, Impresario, Four Seasons, Marriott Stars, Kempinski, Accor STEP, SLH, IHG,etc
Posts: 90
I do appreciate having trash taken away and water bottles replenished. The odd piece of chocolate is very welcome too. The only thing that bugs me is when they draw the curtains when it's still early and the sun is still shining.
the810 likes this.
thirdpassport is offline  
Old Nov 29, 2023, 5:17 am
  #11  
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,592
Originally Posted by Winniesbestfriend
I was far from impressed by it when I stayed a couple of weeks ago. After the first night I put the Go Green label outside my door indicating I didnt want housekeeping to clean my room, felt a bit silly after only being in it for a couple of hours. As a thank you one was supposed to receive 1000 HH points ( which never arrived). In the evening I expected turn down to come in and remove the rubbish and towels. They didnt. The girl was in front of my door when I was leaving for the lounge so I asked her why she ignored my room, she said I was not on her list and even refused to give me a small bottle of water. As I passed reception the front of house manager was there and I asked her why my room wasnt on the list, I had the suite. She said thats because you refused housekeeping in the morning so they dont service all day. Bit extreme in my view, I didnt want her to clean my room, make the bed ect. So they can stuff their turndown in my opinion, like others I find it an intrusion.
It seems somewhat counter intuitive to expect turndown service if youve said you dont want housekeeping. I dont think no morning service, but some evening service is a thing.
EuropeanPete is offline  
Old Nov 29, 2023, 6:40 am
  #12  
 
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,984
Originally Posted by EuropeanPete
It seems somewhat counter intuitive to expect turndown service if youve said you dont want housekeeping. I dont think no morning service, but some evening service is a thing.
FWIW, that is exactly what I would expect as well when turning down housekeeping.
RAPC is offline  
Old Nov 29, 2023, 6:40 am
  #13  
 
Join Date: Sep 2010
Location: Western Europe
Programs: Yeah, well, don’t really care anymore
Posts: 832
Complete and utter waste of time, just as daily replacement of towels is. Do you replace towels daily at home? No, neither do I, so why expect it at a sodding hotel?

I will usually place the do not disturb sign outside the door as first course of action. I can make my own bed, and if I need water (the kind that's free of charge), I'll liberate one from cleaners trolley or call reception and have one delivered. In the rare cases where I feel my room needs a bit of tidying, I'll remove the do not disturb sign and expect the room to be cleaned during the day when I'm not here. But having someone drop by in the evening for turn-down service? Nah, my ego is not big enough to find that prudent, and it's certainly not necessary. A complete waste of time, designed to stroke the over-inflated ego of some guests if you ask me.
bse118 and :D! like this.
Sheikh Yerbooty is offline  
Old Nov 29, 2023, 7:27 am
  #14  
 
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum
Posts: 3,486
Originally Posted by Sheikh Yerbooty
Nah, my ego is not big enough to find that prudent, and it's certainly not necessary. A complete waste of time, designed to stroke the over-inflated ego of some guests if you ask me.
I fail to see what does turndown service have to do with ego. It's about convenience which is what full service hotels are charging extra for (otherwise we might as well be staying at Airbnb instead). Personally I couldn't care less about turndown service, but I can see what the value may be for people who use the bed during the day and want to have it made for the night, or who are keen to only drink bottled water (for whatever reason).
​​​​​
simonsmith, smmrfld, wizla and 1 others like this.
the810 is offline  
Old Nov 29, 2023, 7:50 am
  #15  
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,592
Originally Posted by Sheikh Yerbooty
Complete and utter waste of time, just as daily replacement of towels is. Do you replace towels daily at home? No, neither do I, so why expect it at a sodding hotel?

I will usually place the do not disturb sign outside the door as first course of action. I can make my own bed, and if I need water (the kind that's free of charge), I'll liberate one from cleaners trolley or call reception and have one delivered. In the rare cases where I feel my room needs a bit of tidying, I'll remove the do not disturb sign and expect the room to be cleaned during the day when I'm not here. But having someone drop by in the evening for turn-down service? Nah, my ego is not big enough to find that prudent, and it's certainly not necessary. A complete waste of time, designed to stroke the over-inflated ego of some guests if you ask me.
Are there any upsides to a hotel over an AirBnB then? Why not save your money with an apartment with no services?
simonsmith and the810 like this.
EuropeanPete is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.