Problems when redeem the Diamond invitation
Nov 27, 2023 | 6:48 pm
#1
Original Poster
Join Date: May 2009
Location: China
Programs: Marriott Platinum, Hyatt Gold
Posts: 27
Problems when redeem the Diamond invitation
I have got a diamond invitation from my friend.
He gave me the link and code.
I accessed the link and input the code. However, when I logged into my account, I got an error message "Oops! We've encountered a problem" as the attachment showed.
How can I activate my diamond invitation?
Anyone who meet the same problem?
He gave me the link and code.
I accessed the link and input the code. However, when I logged into my account, I got an error message "Oops! We've encountered a problem" as the attachment showed.
How can I activate my diamond invitation?
Anyone who meet the same problem?
Last edited by jimmylotus; Nov 27, 2023 at 6:58 pm
Nov 27, 2023 | 9:11 pm
#4
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,784
Been having this problem for a month. Took Hilton a week to respond via email. William (forum ambassador) is involved. So far, the response from email customer care are… underwhelming.
Latest response from Hilton says to:
Latest response from Hilton says to:
- Clear browser cache and cookies, Try an alternative browser.
- In order to redeem a claim code, the person receiving the gift must already have a Hilton Honors account created
- Existing Members should first verify account access by logging into their Honors account
- If you are unable to log in, it is recommended to reset the password to access the Honors account before proceeding
- Do not use any autofill information when logging into the Honors account, if so, delete and manually enter details
- Do not use the copy and paste option when entering the claim code, this will prevent logging into the account
- Last resort, try using the website from a computer or laptop rather than a phone
Nov 28, 2023 | 6:50 pm
#5
Original Poster
Join Date: May 2009
Location: China
Programs: Marriott Platinum, Hyatt Gold
Posts: 27
The problem seemed to be happened because I had been invited before. I registered a new account and redeem the code successfully.
Now I had to combine these two accounts.
Now I had to combine these two accounts.
Dec 5, 2023 | 4:24 pm
#6
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,784
Just got an email update from Hilton.
This is a known issue with their internal system. They’re working on it “and should have a fix in the next few days”.
This is a known issue with their internal system. They’re working on it “and should have a fix in the next few days”.
