Problems when redeem the Diamond invitation
 

I have got a diamond invitation from my friend.

He gave me the link and code.

I accessed the link and input the code. However, when I logged into my account, I got an error message "Oops! We've encountered a problem" as the attachment showed.

How can I activate my diamond invitation?

https://cimg9.ibsrv.net/gimg/www.fly...3c6c16b152.png


Anyone who meet the same problem?

Honestly just try again tomorrow, Hilton.com can be a sloppy place.

I have tried a week or more. I always get the same message.

Been having this problem for a month. Took Hilton a week to respond via email. William (forum ambassador) is involved. So far, the response from email customer care are… underwhelming.

Latest response from Hilton says to:

• Clear browser cache and cookies, Try an alternative browser.
• In order to redeem a claim code, the person receiving the gift must already have a Hilton Honors account created
• Existing Members should first verify account access by logging into their Honors account
• If you are unable to log in, it is recommended to reset the password to access the Honors account before proceeding
• Do not use any autofill information when logging into the Honors account, if so, delete and manually enter details
• Do not use the copy and paste option when entering the claim code, this will prevent logging into the account
• Last resort, try using the website from a computer or laptop rather than a phone

The problem seemed to be happened because I had been invited before. I registered a new account and redeem the code successfully.

Now I had to combine these two accounts.

Just got an email update from Hilton.

This is a known issue with their internal system. They’re working on it “and should have a fix in the next few days”.

Still having issues with gifting others.