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Old Dec 22, 2021, 5:27 am
  #1  
Original Poster
 
Join Date: Jul 2015
Programs: delta, american, Hilton Diamond
Posts: 34
Has anyone else had their account go blank?
For the last week I am getting a message that says "We are updating your Hilton Honors Tier Tracker, please check back later". All of my points and nights are blanked out (I'm Diamond) and I ended a stay on Saturday that has not been credited. Anyone else seeing this?
stormbandit is offline  
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Old Dec 22, 2021, 5:51 am
  #2  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,556
Originally Posted by stormbandit
For the last week I am getting a message that says "We are updating your Hilton Honors Tier Tracker, please check back later". All of my points and nights are blanked out (I'm Diamond) and I ended a stay on Saturday that has not been credited. Anyone else seeing this?
Nope, all normal.
Jaimito Cartero is offline  
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Old Dec 22, 2021, 10:37 am
  #3  
 
Join Date: May 2001
Location: BUR
Posts: 148
Originally Posted by stormbandit
For the last week I am getting a message that says "We are updating your Hilton Honors Tier Tracker, please check back later". All of my points and nights are blanked out (I'm Diamond) and I ended a stay on Saturday that has not been credited. Anyone else seeing this?
The issue is happening for my wife and I as well. We also can't see our free weekend nights anymore (the ones where you still have to call to redeem).
PlaneSpotter is offline  
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Old Dec 22, 2021, 11:17 am
  #4  
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,325
Logging in via Firefox, my account info is blank. No points totals, no stay or night counts, etc. I figure they're getting an early head-start on calculating 2021 activity for 2022 roll-overs.

Everything in the iOS app appears normal.
aww3583 is offline  
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Old Dec 22, 2021, 11:41 am
  #5  
 
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
Yes, for like two weeks. Hilton is doing some updates causing this. I couldn't see my free night certs until this got resolved.
Hawkeyefan is offline  
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Old Dec 28, 2021, 9:16 am
  #6  
 
Join Date: Jul 2006
Location: Suburban NYC
Posts: 76
Originally Posted by stormbandit
For the last week I am getting a message that says "We are updating your Hilton Honors Tier Tracker, please check back later". All of my points and nights are blanked out (I'm Diamond) and I ended a stay on Saturday that has not been credited. Anyone else seeing this?
Yes, I'm having the same problem. Not certain how long I've had the issue, but I'd say about 3 weeks or so. Not only are my nights/stays/points earned YTD not showing up, but neither is my milestone bonus tracker. Plus, the Hilton AMEX certificate I just earned about 2 weeks ago isn't showing on my Account page either.
jws5527 is offline  
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