Bad Experience HI Oakwood VIllage Cleveland OH
Jun 18, 2020, 11:17 am
#1
Original Poster
Join Date: Jun 2020
Posts: 5
Bad Experience HI Oakwood VIllage Cleveland OH
Hampton inn Oakwood Village Cleveland Ohio. MILD PROFANITY deleted by Mod I made reservations for a hotel room this weekend and due to Covid19 I canceled it. Well I check my account this morning around 730am and notice that this hotel charged me for being there. I called the hotel and talk to the rudest manager ever. He was talking to me like I was the worse person ever. I told him due to all of the stuff with covid19 I didn't think it was safe to stay in any hotel. He then asked "did I die" because "You can't use that as an excuse. I'm not refunding your money." He then tried to tell me I canceled too late. I wish you all could of been on the phone with me. The way he treated me was horrible. I actually started crying because I couldn't believe that I was treated like that so early in the morning. I hope that the conversation ca be listened to soon. (NAME REMOVED PER FT RULES) He also told me that I could never stay at the Hampton inn again
Last edited by squeakr; Jun 19, 2020 at 3:55 pm Reason: NAME REMOVED, mild profanity edited
Jun 18, 2020, 3:50 pm
#2
Join Date: May 2005
Posts: 4,872
Hampton inn Oakwood Village Cleveland Ohio.MILD PROFANITY deleted by Mod
I made reservations for a hotel room this weekend and due to Covid19 I canceled it. Well I check my account this morning around 730am and notice that this hotel charged me for being there. I called the hotel and talk to the rudest manager ever. He was talking to me like I was the worse person ever. I told him due to all of the stuff with covid19 I didn't think it was safe to stay in any hotel. He then asked "did I die" because "You can't use that as an excuse. I'm not refunding your money." He then tried to tell me I canceled too late. I wish you all could of been on the phone with me. The way he treated me was horrible. I actually started crying because I couldn't believe that I was treated like that so early in the morning. I hope that the conversation ca be listened to soon. NAME REMOVED PER FT RULES He also told me that I could never stay at the Hampton inn again
I made reservations for a hotel room this weekend and due to Covid19 I canceled it. Well I check my account this morning around 730am and notice that this hotel charged me for being there. I called the hotel and talk to the rudest manager ever. He was talking to me like I was the worse person ever. I told him due to all of the stuff with covid19 I didn't think it was safe to stay in any hotel. He then asked "did I die" because "You can't use that as an excuse. I'm not refunding your money." He then tried to tell me I canceled too late. I wish you all could of been on the phone with me. The way he treated me was horrible. I actually started crying because I couldn't believe that I was treated like that so early in the morning. I hope that the conversation ca be listened to soon. NAME REMOVED PER FT RULES He also told me that I could never stay at the Hampton inn again
As with most similar tales of woe, I'd love to hear the other side. Also, your post doesn’t belong in this thread, as it is off-topic.
Last edited by squeakr; Jun 19, 2020 at 3:57 pm Reason: NAME REMOVED and mild profanity deleted
Jun 23, 2020, 12:54 am
#3
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Well I check my account this morning around 730am and notice that this hotel charged me for being there. I called the hotel and talk to the rudest manager ever. He was talking to me like I was the worse person ever. I told him due to all of the stuff with covid19 I didn't think it was safe to stay in any hotel. He then asked "did I die" because "You can't use that as an excuse. I'm not refunding your money." He then tried to tell me I canceled too late.