Suite Upgrade Changes?
Mar 30, 2020 | 1:49 pm
#1
Original Poster
Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,340
Suite Upgrade Changes?
I know it's typically up to the hotel itself, which is mentioned in here, but didn't see this posted yet and wanted to see if anyone had heard of this... Actual downgrade or just up to hotel discretion as always?
https://frequentmiler.boardingarea.c...m=BoardingArea
https://frequentmiler.boardingarea.c...m=BoardingArea
Mar 30, 2020 | 3:46 pm
#2
Join Date: Feb 2013
Location: DCA
Posts: 7,777
Ehh, seems like a bunch of nothing to me, best I can tell. The actual terms (https://www.hilton.com/en/hilton-honors/terms/) still say suites; I'm guessing that the language change in the matrix / overview page was a marketing thing with language that didn't quite come out right. Anything is possible, I suppose, but this would be a really strange time to be cutting elite benefits...lots of empty suites for the foreseeable future.
Mar 31, 2020 | 6:43 am
#4
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,592
I've seen the benefits list that is shown in that article at a number of hotels. I'm sure staff will notice that it no longer covers suites. In terms of comparing one Diamond to another, the long story of who gets suites and who doesn't; nothing has stopped properties saying they're full before!
Mar 31, 2020 | 10:54 am
#5
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Just as an FYI, there has been no change to the prior upgrade policies that were in place. The language that made it seem so has been updated. Our apologies for any inconvenience in the interim.
Best regards,
William R. Sanders
Best regards,
William R. Sanders