Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

How soon is too soon? Property pre-authorizing card 50+ hours before check-in...

How soon is too soon? Property pre-authorizing card 50+ hours before check-in...

Old Sep 15, 19, 1:28 pm
  #1  
Original Poster
 
Join Date: Jul 2013
Location: PNS
Programs: HH Diamond; National EE
Posts: 1,302
How soon is too soon? Property pre-authorizing card 50+ hours before check-in...

I have an upcoming reservation where check-in begins approximately 51 hours from now.

The reservation cancellation terms state risk-free cancellation by 11:59PM (local time) 2 days before check-in date.

I got an email stating my card was charged/pre-authorized for the first night approximately 60 hours before the cancellation deadline, and about 51 hours before check-in begins. I've never seen a charge like this earlier than 1 day before check-in.

Seems a bit excessive to begin charging cards what amounts to 2.5+ days before check-in.
aww3583 is online now  
Old Sep 15, 19, 3:35 pm
  #2  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 4,594
But only .5 days before the cancellation period ends...
TomMM is offline  
Old Sep 15, 19, 6:33 pm
  #3  
 
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 2,290
Originally Posted by aww3583 View Post
Seems a bit excessive to begin charging cards what amounts to 2.5+ days before check-in.
Except they didn't do that. Your post uses the terms pre-authorize and charge as if they were synonymous. They are not.

Complete Speculation: I'd imagine the hotel conducts the credit authorization during the day because it allows them to contact the guest in the event of issues. If a card is declined, the hotel can simply call the guest and ask for a different card. If they waited until the midnight cancelation deadline, they'd have to wait until the following day to investigate un-authorizable credit cards.

Full Disclosure: I used to work in hotels, including as a Revenue Manager. Many people exploit the fact that a credit card only gets validated (to ensure it's not a made up number) during the reservation process. Unethical guests often enter valid but canceled credit cards (or ones they know will get declined) when making reservations. That scenario isn't unusual. When a card is declined for a no-show, the hotel loses that money.
mdbe likes this.
writerguyfl is offline  
Old Sep 15, 19, 7:21 pm
  #4  
 
Join Date: Nov 2006
Location: Maine
Programs: Delta Silver, HH Gold, IHG Gold, SPG
Posts: 1,218
Yeah, this is just an authorization. If you wish to cancel, go ahead and they will not process the charge (assuming you make the cancellation deadline).
ChinaShrek is online now  
Old Sep 16, 19, 2:29 am
  #5  
:D!
Hilton Contributor BadgeIHG Contributor Badge
 
Join Date: Sep 2012
Location: Aberdeen, Bella Vista and Croydon
Programs: BA Spire, Hilton *G, A3 Diamond, IHG Silver
Posts: 4,384
Why does it matter unless you have a low credit limit in comparison to the cost of the stay?
loomis and Often1 like this.
:D! is offline  
Old Sep 16, 19, 7:26 pm
  #6  
IHG Contributor BadgeMarriott Contributor Badge
 
Join Date: Apr 2006
Location: BNE
Programs: QF WP, VS Gold, IHG RA, A Club Plat.
Posts: 2,045
Originally Posted by :D! View Post
Why does it matter unless you have a low credit limit in comparison to the cost of the stay?
You may not be intending to use the card for the stay, or it may be a debit card where an authorization sees you lose access to your own money! A card given to guarantee a stay should not be taken as the same card to be used for the stay by the hotel, for non prepaid rates.
markis10 is offline  
Old Sep 17, 19, 3:27 pm
  #7  
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 1,375
Originally Posted by markis10 View Post
You may not be intending to use the card for the stay, or it may be a debit card where an authorization sees you lose access to your own money! A card given to guarantee a stay should not be taken as the same card to be used for the stay by the hotel, for non prepaid rates.
I just had a Hyatt property do this same thing, they authorized the card 1.5 days before my registration. It had a 2 day cancellation window so I was under the assumption they were just setting up the registrations a bit early. I didn't think much of it, using a regular credit card. For those using debit cards, yes this is a problem.
storewanderer is offline  
Old Sep 18, 19, 7:32 am
  #8  
 
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 2,662
This rubs me the wrong way, I think less of a property for doing it and am frankly less likely to stay there next time.
Miesque is offline  
Old Sep 18, 19, 7:55 am
  #9  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,925
Get used to it.

With longer cancellation deadlines and increased bad behavior by customers surrounding that, you can expect this to happen more and more.

1. If you do not intend to use the card you used to guarantee the reservation, the pre-auth will drop off (or if you need the CL immediately, you can call in).
2. If you are using a DC, there is no such thing as pre-authorization. Just one more reason not to ever use a DC for future services.
Often1 is online now  
Old Sep 18, 19, 9:00 am
  #10  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 4,594
Originally Posted by Miesque View Post
This rubs me the wrong way, I think less of a property for doing it and am frankly less likely to stay there next time.
When should the authorization be done?
TomMM is offline  
Old Sep 20, 19, 6:53 am
  #11  
 
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 2,662
Originally Posted by TomMM View Post
When should the authorization be done?

When I check-in either on-line/ap or at the front desk
Miesque is offline  
Old Sep 20, 19, 2:44 pm
  #12  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 4,594
Originally Posted by Miesque View Post
When I check-in either on-line/ap or at the front desk
And if you do neither on a prepaid rate?
TomMM is offline  

Thread Tools
Search this Thread