Points not posting - ongoing HH IT issues
Jun 8, 2019, 10:07 am
#92
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 659
Mine have finally posted as well, it took 8 emails to Hilton and 2 emails to one of the hotels (I needed the folio, otherwise they couldn't add the points...).
Jun 9, 2019, 5:35 pm
#93
Join Date: Jun 2019
Location: Seattle
Programs: Hilton, AA, United, Priority Pass, Centurian
Posts: 1
I just stayed at a Seattle based Hilton, they had a prize wheel and a BBQ with a drawing for the 100 anniversary. I won a couple thousand points, they never posted. I called CS and they said give it 48 more hours. A week later never posted, called again, and they opened a support ticket. I doubt I will ever see them.
Jun 16, 2019, 8:47 am
#94
Join Date: Jun 2004
Location: USA
Programs: Hilton Diamond, IHG Diamond, Marriott Platinum
Posts: 123
Just stumbled across this thread & it explains a lot. I had a revenue stay at Canopy/Zagreb last month, and although the activity itself showed up as a past stay, after 2 weeks nothing else had actually posted. (No base points, status bonus, promo bonus, nights, or stay credit.) Called CS & got it fixed in a day, but was wondering if it was a problem for this fairly new property. Sounds like it's an issue on the HH back end instead.
Jun 16, 2019, 5:09 pm
#95
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
My points have been posting faster than usual. 4 stays in the last two weeks. Hampton, HGI, Doubletree, Hilton. Some US, some international.
All of them the points posted within 24 hours of check out.
All of them the points posted within 24 hours of check out.
Jun 17, 2019, 6:59 am
#96
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
"My Points Activity" on the website is messed up again today.
I'm seeing stay activity, but the points activity for a bunch of recent stays is all zeroed out. The points activity in the app is correct.
I'm seeing stay activity, but the points activity for a bunch of recent stays is all zeroed out. The points activity in the app is correct.
Jun 17, 2019, 8:39 am
#97
Join Date: Jun 2004
Location: USA
Programs: Hilton Diamond, IHG Diamond, Marriott Platinum
Posts: 123
I had a $1000+ stay at the Canopy in Reykjavik last week which also hasn’t posted points. I took screenshots before my stay, while it was listed as a pending stay in my account, and after it supposedly posted without a change in points balance. I’ll give it a few days, but it looks like I’ll have to contact customer service. It stinks to have to chase points like this.
Jun 17, 2019, 1:00 pm
#98
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Having minor issues with some points not posting, but trying to get a human to fix anything is next to impossible, calling the DD and Lifetime DD I get nothing but put on hold and either give up or it hangs up. This is taking a minor issue and turning this into something much bigger.
Jun 17, 2019, 1:11 pm
#99
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Same here. Points from stays at the end of May not posting. Two chats and a phone call later and nada. Incredibly frustrating. On the last chat, the rep kept saying it is a known issue but he can’t do anything because ‘there is a latency in the system’. I kept asking what that meant but of course he couldn’t explain. I have basically given up. It is only around 21k points and I am not going to waste any more time on it. It will definitely color my hotel choices going forwards.
Jun 17, 2019, 1:17 pm
#100
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Still Not Fixed Here
It's been 3 months since my first problem with missing stays/points and still no resolution.
I was talking with the manager of a major Asian property last week who told me that these problems are due to the latest Salesforce upgrade/data migration.
Does anyone here have any info on whether this is all Salesforce's fault? I've heard that some Hilton insiders are calling them "Salesfarce".
I was talking with the manager of a major Asian property last week who told me that these problems are due to the latest Salesforce upgrade/data migration.
Does anyone here have any info on whether this is all Salesforce's fault? I've heard that some Hilton insiders are calling them "Salesfarce".
Jun 17, 2019, 2:41 pm
#101
Join Date: Dec 2012
Posts: 8
I noticed that I was missing over 700,000 points
I went in to make a reservation change. Had around 1.2 million points, but logged in and it was around 465,000. Went to see activity, and it's not showing any large deductions. Contacted Hilton Honors. Someone hacked my account and linked it to Amazon, used the points for gift cards, and then unlinked the account, all within a few hours. Went back a few days in my personal email and there were emails from Hilton stating this.
Opened a fraud investigation. I'm told that within five days their fraud division will send me an email and I'll get a new account with everything transferred over, and the points returned to my account. What a nightmare. They need to institute a two-step validation process to use points or access the account where you get a code sent to your mobile phone and then enter that code for access.
Opened a fraud investigation. I'm told that within five days their fraud division will send me an email and I'll get a new account with everything transferred over, and the points returned to my account. What a nightmare. They need to institute a two-step validation process to use points or access the account where you get a code sent to your mobile phone and then enter that code for access.
Jul 15, 2019, 9:52 pm
#102
Join Date: Jan 2011
Location: Chs
Programs: Bonvoy LT Plat , HH Diamond , IHG Spire
Posts: 134
Wow...It took 7 months to get this stay/points credited.
Thank you for contacting Hilton Guest Assistance. I apologize for the delay in communication. I have uploaded your stay from December and this now reflect on your Hilton Honors account.
Should you have any additional questions relative to this matter, please contact our Guest Assistance office at [email protected].
Best regards,
Thank you for contacting Hilton Guest Assistance. I apologize for the delay in communication. I have uploaded your stay from December and this now reflect on your Hilton Honors account.
Should you have any additional questions relative to this matter, please contact our Guest Assistance office at [email protected].
Best regards,
Jul 16, 2019, 7:59 am
#103
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Wow...It took 7 months to get this stay/points credited.
Thank you for contacting Hilton Guest Assistance. I apologize for the delay in communication. I have uploaded your stay from December and this now reflect on your Hilton Honors account.
Should you have any additional questions relative to this matter, please contact our Guest Assistance office at [email protected].
Best regards,
Thank you for contacting Hilton Guest Assistance. I apologize for the delay in communication. I have uploaded your stay from December and this now reflect on your Hilton Honors account.
Should you have any additional questions relative to this matter, please contact our Guest Assistance office at [email protected].
Best regards,
Jul 16, 2019, 8:17 am
#104
Join Date: Feb 2003
Location: On strike
Posts: 8,135
FWIW, Mrs. Beltway had a stay about 10 days ago that posted properly* within less than 24 hours of checkout. I hope that's a sign this problem has been resolved going forward.
(*She actually got extra points owing to an error on the folio generated by the hotel. I booked this prepaid stay for two nights with different nightly rates; for some reason, the hotel's folio used the higher rate for both nights, with a corresponding increase in points earned. Imagine that: an error in the guest's favor. :-
(*She actually got extra points owing to an error on the folio generated by the hotel. I booked this prepaid stay for two nights with different nightly rates; for some reason, the hotel's folio used the higher rate for both nights, with a corresponding increase in points earned. Imagine that: an error in the guest's favor. :-
Aug 9, 2019, 12:23 pm
#105
Join Date: Apr 2013
Posts: 50
My milestone bonuses have not posted since 3 weeks. I had a service issue and the hotel said they issued points and they haven't posted in almost a month. Had to hunt the customer service with multiple tickets to get 3 stays and associated points posted. I stopped staying at HHonors properties as I feel it is not worth the time to continuously keep track and follow up multiple times over the same issue to ensure points are posted accurately after every stay.