Beware of ACCURACY and LOSS of Hilton Honors PoInts
Dec 14, 2018, 10:04 am
#16
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Thanks. That was my assumption.
Without more details from the OP, it's hard to know what happened here -- but it sounds like the OP made a single reservation for X nights, and adjusted the slider to pay cash for Y/X of the stay, and thought he would get points back for Y nights -- thinking he paid Y nights in cash, and X-Y nights with points. When in reality, he paid for X nights with Y/X cash and (X-Y)/X in points. In other words, the system allocates Y/X across all nights in the reservation, and disallows points because the entire booking was a "Points & Money" booking.
Had the OP made two separate reservations: one with Y nights paid in cash, and one with X-Y nights paid in points, then he should have received points for the Y nights. If he made a single reservation using "Points & Money," I don't think there is a legitimate complaint here.
Without more details from the OP, it's hard to know what happened here -- but it sounds like the OP made a single reservation for X nights, and adjusted the slider to pay cash for Y/X of the stay, and thought he would get points back for Y nights -- thinking he paid Y nights in cash, and X-Y nights with points. When in reality, he paid for X nights with Y/X cash and (X-Y)/X in points. In other words, the system allocates Y/X across all nights in the reservation, and disallows points because the entire booking was a "Points & Money" booking.
Had the OP made two separate reservations: one with Y nights paid in cash, and one with X-Y nights paid in points, then he should have received points for the Y nights. If he made a single reservation using "Points & Money," I don't think there is a legitimate complaint here.
From the terms and conditions:
If at least one night of the Member's stay is consumed with the use of Hilton Honors Rewards Points, the entire stay is considered a "Reward Stay" and Hilton Honors Points may be earned.
Members may, however, earn Points on the money portion of a Points & Money Rewards™ stay at all participating hotels within the Hilton Portfolio, excluding incidental charges at Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton® or Home2 Suites by Hilton hotels.
Points stay with folio charges
Points + money reservation, no base points for money?
Earning points on a mixed award and paid stay
If the OP booked with points and money for one night or the entire stay, the OP is entitled to earn points for the money portion for the entire stay.
This is just probably the recent IT problems.
Last edited by jerry a. laska; Dec 14, 2018 at 11:05 am Reason: move link to correct place
Dec 14, 2018, 10:53 am
#17
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 920
The HH terms were changed some time back so that you now earn points on the money part of a points and money stay. The terms were also changed so that a points redemption does not prevent you from earning points on paid nights during your stay.
From the terms and conditions:
See also:
Points stay with folio charges
Points + money reservation, no base points for money?
If the OP booked with points and money for one night or the entire stay, the OP is entitled to earn points for the money portion for the entire stay. This is just probably the recent IT problems.
Earning points on a mixed award and paid stay
From the terms and conditions:
See also:
Points stay with folio charges
Points + money reservation, no base points for money?
If the OP booked with points and money for one night or the entire stay, the OP is entitled to earn points for the money portion for the entire stay. This is just probably the recent IT problems.
Earning points on a mixed award and paid stay
Mar 25, 2019, 3:25 pm
#18
Join Date: Apr 2016
Programs: BAEC, Flying Club, HHonors, Gold Passport, IHG Rewards, Le Club Accor, Club Carlson
Posts: 323
I have just had a paid stay and I am trying to work out what exactly should be my earning rate as it appears that Hilton have not posted enough points. From my understanding as a Diamond I should get 20 points per $1. Therefore, as I spent £140 I should expect £140 x 1.2 (exchange rate is actually 1.32 to 1 but I know they always do some rubbish conversion) so I should be looking at approx 3360. Is this correct? I ask as they have only posted 1583, and I cannot figure out how they have got to that figure.
TIA for any help.
TIA for any help.
Mar 26, 2019, 12:31 am
#19
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
I have just had a paid stay and I am trying to work out what exactly should be my earning rate as it appears that Hilton have not posted enough points. From my understanding as a Diamond I should get 20 points per $1. Therefore, as I spent £140 I should expect £140 x 1.2 (exchange rate is actually 1.32 to 1 but I know they always do some rubbish conversion) so I should be looking at approx 3360. Is this correct? I ask as they have only posted 1583, and I cannot figure out how they have got to that figure.
TIA for any help.
TIA for any help.
