Frequent 'maintenance' downtime is a nuisance
Oct 30, 2018, 12:57 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 1,727
Frequent 'maintenance' downtime is a nuisance
Hilton's frequent site downtime ostensibly due to "maintenance" is a complete nuisance, with the latest being a two day period (30-31 October) where one cannot make or modify online bookings!
Oct 30, 2018, 3:03 pm
#2
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
https://viewfromthewing.boardingarea...ed-for-outage/
Oct 30, 2018, 9:00 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Did we really need to start another thread when theresalready one on the downtime? DT sucks. However if they don't do it than people complain. Either when the system fails or can't do the latest, newest things.
Oct 31, 2018, 1:35 am
#4
Join Date: Mar 2013
Location: All around the world
Programs: Hilton, Hyatt, Marriott
Posts: 607
I think the OP is referring to the weekly outages that always seem to happen during daytime in Asia (at night in the US). Yes I agree it's very annoying and I hope the new system will be more reliable.
Oct 31, 2018, 2:34 am
#5
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
I received two emails informing me of the downtime. I'd rather have planned outages that I can work around, rather than websites falling over precisely when I need them.
It's like maintaining bridges and highways. Everybody moans about the lane closures, maintenance shutdowns... until the bridge collapses and then everybody blames those who didn't order the maintenance to be done...
It's like maintaining bridges and highways. Everybody moans about the lane closures, maintenance shutdowns... until the bridge collapses and then everybody blames those who didn't order the maintenance to be done...
Oct 31, 2018, 4:40 am
#7
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 259
Oct 31, 2018, 11:12 am
#10
Join Date: May 2001
Location: (AA EXP)
Posts: 609
Quick rant- tried to make a points booking yesterday (Oct 30th), could search the hotel, see the points, etc., could not complete the booking (as was indicated buy the maintenance banner, fair enough) go in today to make the booking and it is now 4000 points higher. Thanks, Hilton.
Oct 31, 2018, 3:43 pm
#11
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Quick rant- tried to make a points booking yesterday (Oct 30th), could search the hotel, see the points, etc., could not complete the booking (as was indicated buy the maintenance banner, fair enough) go in today to make the booking and it is now 4000 points higher. Thanks, Hilton.
The Hilton Programming Team.
Oct 31, 2018, 5:47 pm
#12
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Quick rant- tried to make a points booking yesterday (Oct 30th), could search the hotel, see the points, etc., could not complete the booking (as was indicated buy the maintenance banner, fair enough) go in today to make the booking and it is now 4000 points higher. Thanks, Hilton.
And even if it was at the lower price earlier, all it means is that someone else beat you to the booking when the "maintenance" was done.