IT Update Oct 30-31, 2018
Nov 26, 2018, 2:14 pm
#376
Join Date: Jan 2017
Posts: 55
I thought that "rollover stays" didn't start until this year(2018, for 2019 status)?
From here: Hilton Honors Updates for 2018 FAQ
From here: Hilton Honors Updates for 2018 FAQ
Nov 26, 2018, 10:13 pm
#377
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Thanks, at least I'm not alone.......I ended 2017 on 32 stays, i really don't remember signing up to any promotion but in January this year I noticed my account started with a 2 STAY head start, I never expected this but appreciated it as a bonus, now it looks like I'm going to have to do a mattress run to secure diamond for next year.
Nov 27, 2018, 4:46 am
#378
Join Date: Nov 2016
Posts: 184
It's becoming absurd. I've pretty much given up hope of getting my 20k points back. I can't even get a reply.
It's really poor to just ignore complaints until they go away. They've made an IT mistake that has swallowed my points and they won't do anything about it.
It's only 20k points, but the lack of responsiveness and responsibility makes it so much worse.
78 Hilton stays this year. Next year they can expect zero.
It's really poor to just ignore complaints until they go away. They've made an IT mistake that has swallowed my points and they won't do anything about it.
It's only 20k points, but the lack of responsiveness and responsibility makes it so much worse.
78 Hilton stays this year. Next year they can expect zero.
Nov 27, 2018, 7:35 am
#379
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
If you hit 120 nights, does that mean that you have already qualified for next year? There's no other requirements to be met?
Nov 27, 2018, 8:06 am
#381
Join Date: Jan 2017
Posts: 55
I hit 36 stays in 2017 so started on +6 for 2018 and have made 26 stays this year. I have no intention of doing a mattress run in December so I'll be staying elsewhere for 2019 if this isn't rectified before year end. Still no response from CS after my latest e-mail 5 days ago.
Nov 27, 2018, 11:33 am
#382
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
I will benefit from this.
Any nights stayed in 2019 will therefore roll over to give you a head start on qualification in 2020.
Nov 27, 2018, 1:15 pm
#383
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
TWO emails to the Diamond Desk (the second one copied to Guest Relations) about a missing night/stay and associated missing points.
Zero response.
Zero response.
Nov 27, 2018, 3:00 pm
#386
Join Date: May 2005
Posts: 4,872
Last edited by Canarsie; Nov 28, 2018 at 1:51 am Reason: Removed now-deleted content from quote.
Nov 27, 2018, 3:13 pm
#387
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
Did you use the "Report A Missing Stay" page on the HHonors website? I've had to use it twice in the past month. Both times, the correct activity was posted within 24 hours.
Nov 27, 2018, 4:01 pm
#388
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Nov 27, 2018, 8:13 pm
#389
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
(And yes, in general, you only get credit for two rooms, but contracts with hotels can override that provision.)
Nov 28, 2018, 8:06 am
#390
Join Date: Jun 2018
Posts: 170
I emailed the diamond@hilton account four times yesterday. The first two responses told me how many stays I had year to date (regurgitating what I already saw on the website) because they did not bother actually reading my note. The third email told me about rollover nights at the end of this year. Still waiting on a response to the fourth one, where I again reiterated that I'm asking about the rollover stays that were promised at the end of 2017. I still have the email they sent out at the time...
Beyond frustrating.