IT Update Oct 30-31, 2018
Nov 8, 2018, 1:37 pm
#166
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 414
I have a check out on the 29th and the 30th of October. The Hilton points have posted correctly, but the M&M promotion points are not showing up as had typically been happening over the past month. Is anybody else facing this issue? Is it expected to correct itself over time?
Nov 8, 2018, 2:00 pm
#167
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Points from my stay have appeared in the activity, but the points haven't posted to my account yet (the total hasn't changed). Thankfully, I'm not depending on them to book an award stay.
Nov 8, 2018, 5:56 pm
#168
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
Had a hotel stay that ended more than 7 days ago.
7 days later, the hotel is listed under activity, but points are still NOT on my account...just the hotel name with "pending" and with zero points value.
7 days later, the hotel is listed under activity, but points are still NOT on my account...just the hotel name with "pending" and with zero points value.
Nov 8, 2018, 8:37 pm
#169
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Nov 9, 2018, 5:54 am
#172
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
Strange thing for me is since update points return instantly when I cancel online via the app. Just as quickly as points are taken when booking a new reservation. The only issue I have is that the system is only updating my available points total periodically. The correct amount of points are available, but what the system shows as being available lags. This causes problems when booking an award in the app. It for some reason no longer shows you available award nights/rates If the "available" points balance is less then one nights award. Thus even though my true available points balance is correct, I must go to webpage or call in to see award rates and book.
Nov 9, 2018, 6:15 am
#173
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Prompted by a few other posts in this thread I took a look at the app (99.9% of what I do is via honors.com -- which as of this morning is still missing any signs of any of my stays since the cutover started except for the "view receipt" line with no points shown.
Anyway, on the app the progress counter is "stuck" with the pre-upgrade stats but the "Next night milestone bonus" is off by nearly 10 nights (have 75 completed nights pre-cutover; 5 more post-cutover including a 2-nigher I'm checking out from this morning = I would expect to see "78" but would also accept "80" as a valid value... but the tracker is showing 69 nights.
Not really inspiring confidence and making me thankful I track all of my earnings via my own spreadsheet rather than relying on Hilton. (Started doing this after the debacle that was United's PSS integration)
Anyway, on the app the progress counter is "stuck" with the pre-upgrade stats but the "Next night milestone bonus" is off by nearly 10 nights (have 75 completed nights pre-cutover; 5 more post-cutover including a 2-nigher I'm checking out from this morning = I would expect to see "78" but would also accept "80" as a valid value... but the tracker is showing 69 nights.
Not really inspiring confidence and making me thankful I track all of my earnings via my own spreadsheet rather than relying on Hilton. (Started doing this after the debacle that was United's PSS integration)
Nov 9, 2018, 8:49 am
#174
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
I want Hilton to offer 1000 points to EVERY honors member in the world, EVERY SINGLE DAY until this IT problem is fixed.
That will get their asses in gear.
That will get their asses in gear.
Last edited by est-gratuite; Nov 9, 2018 at 8:57 am
Nov 9, 2018, 9:07 am
#175
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
Unable to use online check-in this morning. However, we're visiting a new-ish property, so the layout and room selection may not be loaded into the system yet.
Nov 9, 2018, 10:22 am
#176
Join Date: Dec 2013
Location: Boston, MA, USA
Programs: UA 1K, DL Gold, IHG Diamond AMB, MR Gold, HH Diamond, Hyatt Globalist, National EE
Posts: 1,083
Hello everyone,
I’m a new member currently doing the HH Diamond status match challenge. I had some stays last week (11/1-11/2) and they still haven’t posted. Is this normal? Or is this due to the recent upgrade.
Thanks for any info.
I’m a new member currently doing the HH Diamond status match challenge. I had some stays last week (11/1-11/2) and they still haven’t posted. Is this normal? Or is this due to the recent upgrade.
Thanks for any info.
Nov 9, 2018, 10:59 am
#178
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Due to recent upgrade....but hard to figure what features have been "upgraded" - we are only getting the downside now. . Points "normally" post in about three days.
Last edited by milesmilesmiles; Nov 9, 2018 at 6:40 pm Reason: Spelling
Nov 9, 2018, 12:06 pm
#179
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Some progress: All 8 of my missing pre-update stays that I was whining about upthread have now been restored. Thanks to Hilton IT for getting that done.
Moving forward, my first stay from this week hasn't posted correctly but it seems that others are in the same boat. e.g. no Diamond Myway points and no points for my incidentals. Also my stay count and points haven't updated. I'll assume that the post-update stays are still a work in progress and check back on them next week.
One thing I found amusing: When I checked my Hilton Amex account this morning it had an updated HH points total that isn't yet reflected in my Hilton account. Keeps life interesting.
Moving forward, my first stay from this week hasn't posted correctly but it seems that others are in the same boat. e.g. no Diamond Myway points and no points for my incidentals. Also my stay count and points haven't updated. I'll assume that the post-update stays are still a work in progress and check back on them next week.
One thing I found amusing: When I checked my Hilton Amex account this morning it had an updated HH points total that isn't yet reflected in my Hilton account. Keeps life interesting.
Nov 9, 2018, 12:38 pm
#180
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
No points or stay/night credit for a 11/3-11/4 stay. But good news, when I went to make an award booking today the points were deducted immediately