IT Update Oct 30-31, 2018
Nov 5, 2018, 9:03 pm
#106
Join Date: Mar 2010
Posts: 1,324
The only change I noticed is stays/points during the update and after the update (Nov 1 and 2 in my case) haven't posted. My mistake one other change points from cancelled point reservations have not been returned to the account.
Nov 5, 2018, 11:22 pm
#107
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Nov 6, 2018, 8:40 am
#110
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
Online everything is correct, and via the app total points, etc is correct, but details for last weeks stay still show this. Different database for the app?
Nov 6, 2018, 8:40 am
#111
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Nov 6, 2018, 8:51 am
#112
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
I concur. So frustrating. How can this take so long? I haven't been able to access my profile in the web for a few days now and the app is still not up to date either. Com'on Hilton...
Nov 6, 2018, 10:50 am
#113
Join Date: Mar 2011
Programs: AA LifeTime PLT (2.982 MM, But 3MM+ Total), HHonors GOLD, IHG AMB
Posts: 787
Pushed $125 E-Rewards for 7000 Hilton "H" Honors points and they didn't post. They usually post immediately---still nothing. Today, can't even login, their server denies access across the board. I think Hilton should have left the website as it was back in 2008, no need to change any of it. Today's version of web programming, with a new generation of wrong education, is simply to annoy everyone who accesses it. Won't work here!
Nov 6, 2018, 11:25 am
#114
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474
Pushed $125 E-Rewards for 7000 Hilton "H" Honors points and they didn't post. They usually post immediately---still nothing. Today, can't even login, their server denies access across the board. I think Hilton should have left the website as it was back in 2008, no need to change any of it. Today's version of web programming, with a new generation of wrong education, is simply to annoy everyone who accesses it. Won't work here!
Nov 6, 2018, 11:30 am
#115
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
Two stays from last week have posted.
The "nights" total is updated and is correctly displaying 68 nights. However, the most recent stay includes 10,000 Milestone Bonus points for hitting 70 nights. Odd.
The "nights" total is updated and is correctly displaying 68 nights. However, the most recent stay includes 10,000 Milestone Bonus points for hitting 70 nights. Odd.
Nov 6, 2018, 1:06 pm
#116
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hey Lauren, thanks for the response, my account is now correct except I have 2 rollover stays from last year that appear to have got lost in the update, account says 8 stays needed but with the two rollover stays this should be 6.
Should I still wait?.......many thanks wizla.
Should I still wait?.......many thanks wizla.
You're welcome to message me with the details. We will likely need to wait until we have confirmation all updates have been completed, but happy to have your info ready to go if you need me to check into it further. Just let me know.
Thanks!
Lauren
Nov 6, 2018, 2:12 pm
#117
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
I cancelled 2 stays on 11/1, after they said the update was complete. Still 5 days later the points do not show and I need them for a reservation. In freaking credible. Did anyone in IT do testing on this? Not only that, but a phone rep canceled the stays and flat out lied to me about booking a new stay.
I hate to say it, but there should be jobs lost due to the execution of this conversion.
Hilton needs to learn to under promise and over deliver.
I hate to say it, but there should be jobs lost due to the execution of this conversion.
Hilton needs to learn to under promise and over deliver.
Nov 6, 2018, 2:56 pm
#118
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
Hi Lauren,
Any estimate/guess as to when everything will be complete?
I have a paid stay (checkout 11/2) that has partially posted -- was in Pending until some point yesterday, now showing with no points earned (total stays/nights/base points also have not updated)
I wasn't too worried while "pending" but now that it's no longer pending I'm annoyed since I try to keep my own Excel spreadsheet in lock-step with the Honors account -- but I don't want to go the "missing stay credit" route until I'm sure it's "wrong" and not just "dust still settling"
Thanks,
Lincoln
Any estimate/guess as to when everything will be complete?
I have a paid stay (checkout 11/2) that has partially posted -- was in Pending until some point yesterday, now showing with no points earned (total stays/nights/base points also have not updated)
I wasn't too worried while "pending" but now that it's no longer pending I'm annoyed since I try to keep my own Excel spreadsheet in lock-step with the Honors account -- but I don't want to go the "missing stay credit" route until I'm sure it's "wrong" and not just "dust still settling"
Thanks,
Lincoln
Nov 6, 2018, 3:45 pm
#120
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164