Ascend free night won't post
Aug 29, 2018, 5:38 pm
#1
Original Poster
Join Date: Feb 2004
Posts: 136
Ascend free night won't post
My wife recently (almost a month ago) spent the $15,000 required to received the free night from the Amex Hilton Ascend card. My own separate Ascend account attained the bonus two months ago and a notification email from Amex came days later. The cert from Hilton came less than a week later.
I have not been able to convince any Amex CSR that that is how the program works. I have been told numerous incorrect assumptions and have made no progress. I think there's something wrong with her account as the $15,000 tracker on the account page does not appear on her account. This is despite the account stating at the top HILTON ASCEND.
Is there an Amex rep on here that I can contact, or what would be the best way to get someone at Amex to actually look into this?
I have not been able to convince any Amex CSR that that is how the program works. I have been told numerous incorrect assumptions and have made no progress. I think there's something wrong with her account as the $15,000 tracker on the account page does not appear on her account. This is despite the account stating at the top HILTON ASCEND.
Is there an Amex rep on here that I can contact, or what would be the best way to get someone at Amex to actually look into this?
Aug 30, 2018, 6:53 am
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,967