Hilton Change T&C - minor wording change for status upgrades
Aug 2, 2018, 10:15 pm
#1
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Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
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Hilton Change T&C - minor wording change for status upgrades
Will has become a May. Huge difference in gender and Semantics, amd already showing with no suite upgd at the DT JB which has always upgd to suites. Will investigate later, but it does seem to give a free hand to owners and properties to apply upgrades as they May please. God Bless loyalty scams but at the rate they are going its becoming too obvious.
Aug 3, 2018, 7:34 am
#2
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
??? 
I think this is some sort of rant about upgrades - but it's hard to tell.
Loyalty program terms and conditions are always subject to change. That's not news, nor is it surprising.
Note: Upgrades are the least important part of the program as far as I am concerned.
I think this is some sort of rant about upgrades - but it's hard to tell.
Loyalty program terms and conditions are always subject to change. That's not news, nor is it surprising.
Note: Upgrades are the least important part of the program as far as I am concerned.
Aug 3, 2018, 9:30 am
#3
Join Date: May 2005
Posts: 4,872
Will has become a May. Huge difference in gender and Semantics, amd already showing with no suite upgd at the DT JB which has always upgd to suites. Will investigate later, but it does seem to give a free hand to owners and properties to apply upgrades as they May please. God Bless loyalty scams but at the rate they are going its becoming too obvious.
Aug 3, 2018, 10:53 am
#6
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Diamond Hilton Honors Members will receive upgrades to preferred room..is now
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival..
to those who didn't understand,
And to the one who thinks upgd is the least important..thanks, one less upgd scouring member.
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival..
to those who didn't understand,
And to the one who thinks upgd is the least important..thanks, one less upgd scouring member.
Aug 3, 2018, 11:04 am
#7
Join Date: May 2018
Location: SW Florida
Programs: HH Diamond, BW Diamond, Bonvoy, Choice, IHG
Posts: 227
Diamond Hilton Honors Members will receive upgrades to preferred room..is now
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival..
to those who didn't understand,
And to the one who thinks upgd is the least important..thanks, one less upgd scouring member.
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival..
to those who didn't understand,
And to the one who thinks upgd is the least important..thanks, one less upgd scouring member.
Aug 3, 2018, 11:08 am
#8
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Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Aug 3, 2018, 12:14 pm
#10
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
Diamond Hilton Honors Members will receive upgrades to preferred room..is now
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival..
to those who didn't understand,
And to the one who thinks upgd is the least important..thanks, one less upgd scouring member.
Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival..
to those who didn't understand,
And to the one who thinks upgd is the least important..thanks, one less upgd scouring member.
And the T&Cs on the HIlton site say effective date of April 2, 2018 so no evidence there of a new change.
This thread seems to be a complaint looking for a problem.
Aug 3, 2018, 12:37 pm
#11
Join Date: Feb 2013
Location: DCA
Posts: 7,769
There is nothing material about this whatsoever. As previously noted, this has been effective for four months now, so it is not new. Secondly, the may/will language was always paired with a "based on availability" qualifier, giving a property discretion to basically do whatever it wants. There has never been any mechanism through which the guest can enforce on this - not now, and not previously - at least not a robust one, aside from pulling up inventory shown for sale and debating with the front desk or manager (YMMV...).
The house makes the rules.
The house makes the rules.
Aug 3, 2018, 5:15 pm
#12
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Is that actually a change? Pretty minor one if so. Upgrades have always been on a space-available basis as far as I know.
And the T&Cs on the HIlton site say effective date of April 2, 2018 so no evidence there of a new change.
This thread seems to be a complaint looking for a problem.
And the T&Cs on the HIlton site say effective date of April 2, 2018 so no evidence there of a new change.
This thread seems to be a complaint looking for a problem.
There is nothing material about this whatsoever. As previously noted, this has been effective for four months now, so it is not new. Secondly, the may/will language was always paired with a "based on availability" qualifier, giving a property discretion to basically do whatever it wants. There has never been any mechanism through which the guest can enforce on this - not now, and not previously - at least not a robust one, aside from pulling up inventory shown for sale and debating with the front desk or manager (YMMV...).
The house makes the rules.
The house makes the rules.
Aug 3, 2018, 5:35 pm
#13
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
So you say. Do you have any evidence - the current Terms and Conditions are dated effective April 2. So that's the date of the last change.
Upgrades are space-available. That's not new. Any change here is immaterial.
Complaint in search of a problem...
Upgrades are space-available. That's not new. Any change here is immaterial.
Complaint in search of a problem...
, not sure what you mean by your last line.
Aug 3, 2018, 6:22 pm
#15
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
I think the OP is referring to this: https://loyaltylobby.com/2018/08/02/...8/?omhide=true