Hilton Surpass: Free Weekend/Overnight Certificate?
Oct 10, 2018, 12:12 am
#61
Join Date: Jun 2009
Location: San Francisco, CA
Programs: Delta DM, Hyatt Globalist
Posts: 115
I received the code as well. However, I have had trouble using it. Upon calling, I did see standard award space online. When calling the agent told me that the award space that I saw is different from the one they see for using the weekend cert. That is of course incorrect. I haven't had the chance to call again yet.
Jan 22, 2019, 2:12 am
#63
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Contact the Hilton Honor Twitter team. If they can’t help you, ask for an email of someone in Honors Executive Office. Contact the diamond desk, and PM the Honors Rep on here. The Honors Rep PM is HonorsRepresentative. They are helpful.
Everyone is going through the same BS now that Hilton updated their computers, and people not getting our certs. I finally managed to get someone in Honors executive office on the phone, and she told me they’ve been dealing with this meltdown since Halloween so don’t feel like you’re alone. I also demanded I be given extra compensation because Hilton has been completely negligent in their dealing with their updated computers, and losing everyone’s certificates that we’re entitled to.
Jul 18, 2019, 5:03 pm
#64
Join Date: Feb 2004
Location: DFW AA PLT
Programs: SPG HHonors
Posts: 1,045
Hello. I applied for this card when it was a Citi Reserve (summer 2017) and received my one free night for paying the annual fee on the first anniversary of having the card (summer 2018). The annual fee just hit again. Will I receive another free night for paying the annual fee or was that a one time thing only available on the first anniversary for former Citi Reserve cardholders? Thanks.