Consolidated "Late Check Out" thread
Mar 2, 2018, 5:38 pm
#991
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
Everyone please write a Dear Christopher Nassetta letter! I have. Someone (not him) does actually reply. The more they hear from their elites the more pressure there will be to add this benefit.
Hilton CEO Christopher Nassetta
7930 Jones Branch Drive
McLean, Virginia 22102
Hilton CEO Christopher Nassetta
7930 Jones Branch Drive
McLean, Virginia 22102
Mar 4, 2018, 11:00 am
#992
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Yesterday, at a Marriott where I had used online checkin: "We have your check out as 3:00 - is that okay?"
(said no Hilton employee ever)
(said no Hilton employee ever)
Mar 4, 2018, 4:46 pm
#993
Join Date: Jan 2015
Programs: Marriott Platinum Elite; Hilton Diamond
Posts: 201
I don’t understand? They talked to you about a late checkout as you checked in?? I just refuse to believe that’s a real thing.
Mar 4, 2018, 7:54 pm
#994
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
Mar 4, 2018, 8:54 pm
#995
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Mar 5, 2018, 10:19 am
#996
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
There's a funny sequel to this story: I checked into that Marriott around 3 in the afternoon, figuring that the lack of notice that my room was ready that they usually send was an oversight. But, no ... the clerk said that there was only one available room he could put me in, a disabled room on a slightly lower floor; I could either take that or leave it and wait. The room wasn't bad, although I wasn't thrilled about the connecting door. My point in this long-winded narrative is that around 6 p.m. my phone buzzed with a Marriott alert that my room was ready! I figure it must have been linked to the room originally pre-assigned.
Mar 5, 2018, 3:47 pm
#997
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
As SPG Plat, I very often get asked about late checkout during the check-in process at SPG properties. It's also quite telling that often times when I say I only need 2pm or whatever, the FD agent says he'll just put me down for 4pm anyway. It really is a night and day difference compared to so many HH properties where even getting a 1 or 2pm checkout is like pulling teeth.
Mar 5, 2018, 6:15 pm
#998
Suspended
Join Date: May 2009
Posts: 4,959
This post just completely sums up the HH Diamond experience with respect to late checkout. The notion that a hotel would ever proactively offer late checkout is likely a concept completely alien to many HH loyalists who don't stay at other chains.
As SPG Plat, I very often get asked about late checkout during the check-in process at SPG properties. It's also quite telling that often times when I say I only need 2pm or whatever, the FD agent says he'll just put me down for 4pm anyway. It really is a night and day difference compared to so many HH properties where even getting a 1 or 2pm checkout is like pulling teeth.
As SPG Plat, I very often get asked about late checkout during the check-in process at SPG properties. It's also quite telling that often times when I say I only need 2pm or whatever, the FD agent says he'll just put me down for 4pm anyway. It really is a night and day difference compared to so many HH properties where even getting a 1 or 2pm checkout is like pulling teeth.
In starwood I’m only gold, and have a very poor record (and never proactively offered!).
Mar 6, 2018, 7:06 am
#999
Join Date: Jan 2015
Programs: Marriott Platinum Elite; Hilton Diamond
Posts: 201
even more surprisingly in Hilton Times Square(!)
The typical pulling teath and shocked you even asked routine.
Mar 6, 2018, 7:44 am
#1000
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,668
Recent treatment in NYC, no early check in, no upgrades, no real late check out, barely got one hour late check out. Was also told that 80% of their guests are diamonds, or something preposterous like that. Wow....
Mar 6, 2018, 8:08 am
#1001
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Mar 6, 2018, 8:15 am
#1002
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
I was pro-actively offered late checkout at the DoubleTree Greenwich (London) yesterday.
I didn’t actually need late checkout, but asked how late out of curiosity, reply was “2pm, 3pm?” I think she mistook my puzzled face for a lack of satisfaction and then offered 4pm!
I didn’t actually need late checkout, but asked how late out of curiosity, reply was “2pm, 3pm?” I think she mistook my puzzled face for a lack of satisfaction and then offered 4pm!
Mar 6, 2018, 10:58 am
#1003
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Mar 6, 2018, 11:10 pm
#1004
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
For the first time in my multi year Hilton elite life, I got a 2pm checkout without having to kidnap the GM's children and hold them hostage. (not saying I condone this, but it may be the only way to get late check out at a Hilton 
) It was at the Conrad Beijing a couple weeks ago. I gently approached the desk in the exec lounge and said we'd be checking out today, and asked for late check out due to our flight. The girl offered 2pm checkout without a hesitation and immediately handed me re-coded keys. I was so dumbfounded that I could not find a word beyond "Thanks..."
) It was at the Conrad Beijing a couple weeks ago. I gently approached the desk in the exec lounge and said we'd be checking out today, and asked for late check out due to our flight. The girl offered 2pm checkout without a hesitation and immediately handed me re-coded keys. I was so dumbfounded that I could not find a word beyond "Thanks..."
Mar 7, 2018, 5:48 am
#1005
Join Date: Feb 2004
Location: Chiang Mai
Programs: HH Diamond IHG Spire Amb MR PLAT
Posts: 228
No problem on late check outs this past weekend at Hilton Sukhumvit . got a 3pm. plus i said our flight didn't leave till 730pm and they said stay in the executive lounge as long as we wanted at the Hilton..