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Reward night stay but credit card was charged

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Reward night stay but credit card was charged

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Old May 21, 2017, 8:11 am
  #16  
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Join Date: Aug 2015
Location: GSO
Programs: AAdvantage Platinum, Hilton Diamond, Marriott Gold, National Car Rental Exec. Elite
Posts: 134
Originally Posted by jp2002
UPDATE

So the 7th person from Hilton finally confirmed the information and said they will issue the refund within 5-7 days.

Finally! :-)
Glad they finally got it sorted out for you.
Evo40 is offline  
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Old Jun 19, 2017, 3:00 pm
  #17  
 
Join Date: Feb 2007
Posts: 7
Please also see this thread: http://www.flyertalk.com/forum/hilto...l#post28462418
lainghk is offline  
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Old Jun 19, 2017, 3:01 pm
  #18  
 
Join Date: Feb 2007
Posts: 7
Originally Posted by jp2002
Yes... I have spoken with over 6 different people (2 from the hotel and 4 from Hilton Guest Services) but I don't understand why they don't get it.
They don't get it so they say "I have never heard about this".
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Old Jun 21, 2017, 11:13 am
  #19  
 
Join Date: Feb 2003
Location: On strike
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Paging @HonorsRepresentative
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