Booking on 3rd party website visible in my Honors account?
Sep 28, 2016, 11:10 am
#1
Original Poster
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 659
Booking on 3rd party website visible in my Honors account?
I booked a stay at the Conrad Bali in May trough a travel agent a few months ago for a stay in October (16th-20th) because the price was much, much lower than booking direct on the Hilton website. I emailed the hotel first to ask if they would still give me my Diamond benefits and they replied that they would still give me my benefits (apart from the points which makes sense). They also asked me for my HHonors number (to add to my booking) which I gave them some time ago. Untill today the booking doesn't appear in my 'coming stays'. Is this normal or when can I expect the booking to become visible? I know I haven't booked direct with Hilton but 2 years ago, when I booked a Hilton in Bangkok the booking became visible under my upcoming stays pretty quick even though I booked trough the same 3rd party website.
Sep 28, 2016, 12:03 pm
#2
Join Date: Aug 2008
Location: SOU
Programs: It's better to have loved and lost than never have loved at all
Posts: 869
I have an upcoming stay through a BA holiday and couldn't add my HH number so emailed the hotel directly. I received an email back after about 4-5 days confirming my number would be added but my benefits wouldn't apply for the stay, nor would I receive points.
The booking does show in my app though
The booking does show in my app though