Request Upgrade function within HH App
Aug 31, 2016 | 5:39 am
#1
Original Poster
Join Date: Oct 2011
Location: WSSS/RCTP
Programs: SQ KF, A3 Gold, CI Dynasty, UA MileagePlus, ANA AMC, HH Gold, M&C Gold, SPG Gold
Posts: 317
Request Upgrade function within HH App
As per the title, have made multiple bookings ranging from next week to end of the year at Singapore, Hong Kong and Macau.
Have noticed that the "request upgrade" button being grayed out or when selected, shows "No upgrade available" or something along that line.
Anybody else seeing this issue? I've tried on both android (Nexus 6/SAMSUNG Note 8/Xiaomi Mi3) and apple (iPhone SE) and all showing the same issue.
Have noticed that the "request upgrade" button being grayed out or when selected, shows "No upgrade available" or something along that line.
Anybody else seeing this issue? I've tried on both android (Nexus 6/SAMSUNG Note 8/Xiaomi Mi3) and apple (iPhone SE) and all showing the same issue.
Aug 31, 2016 | 8:34 am
#6
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,361
Aug 31, 2016 | 3:15 pm
#7
Join Date: Jun 2013
Location: CMH usually
Programs: AA PLT, WN A+ (and Sometimes CP) | Hilton Diamond | Avis Preferred | National Car Exec
Posts: 414
Isn't the button redundant? Won't the hotel give you the best upgrade they can give you, given your status level and availability?
I never understood the point of the button anyways.
I never understood the point of the button anyways.
Aug 31, 2016 | 3:26 pm
#8
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,684
In my experience it just seems to be a way to provide the NOR-1 upgrade options for those using the app. It provided those options for my stays the up to a week and a half ago (haven't had any Hilton stays since).
Feb 6, 2017 | 1:17 pm
#9
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,012
Has anyone seen this button functioning in the app at all lately? It's grayed out for all of my stays, whether on points or paid and no matter what brand.
I have a stay coming up later this week where a wide variety of upgraded room types are available. Even if this was only showing NOR1 options, it'd be nice to look at them.
I have a stay coming up later this week where a wide variety of upgraded room types are available. Even if this was only showing NOR1 options, it'd be nice to look at them.
Feb 6, 2017 | 1:31 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,385
Not broken, just seems to be property and/or reservation specific.
Nor1 still offered via the App for my upcoming Hilton Times Square stay. Has never been offered for upcoming Hilton Stucky Molino Venice stay.
Nor1 still offered via the App for my upcoming Hilton Times Square stay. Has never been offered for upcoming Hilton Stucky Molino Venice stay.
Feb 6, 2017 | 1:45 pm
#11
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,361
I actually sent Lauren a message about this today as I'm seeing NOR1 on the booking confirmation email and the pre-stay email but not on the app or the HH website.
I don't even have it greyed out, it's just not there but via the email there is a whole host of NOR1 options which is bizarre.
I don't even have it greyed out, it's just not there but via the email there is a whole host of NOR1 options which is bizarre.