No Show but Hilton Says I had a drink from the minibar (Fraud Alert)
Feb 3, 2016, 3:58 pm
#76
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Fascinating thread! The OP seems to have disappeared however.
While I agree with most on here that the OP was too quick in making allegations of fraud in what was most likely an error, the one aspect I do find odd is that according his post (56) the hotel is requiring him to provide his boarding passes before they refund the minibar charge.
This would really annoy me, not only are they charging for the room (fair enough I guess) but surely it is not the OP's problem that they cant tell if he stayed in the room or not?
To require the OP to go through the hassle of scanning boarding passes to fix their mistake surely reflects very poor customer service on the hotel's part?
I mean he was never there! Are their systems so slack they cant even tell if a guest opened the door to the room etc? now that would be a worry.
( Personally, I dont generally keep my boarding passes so for me it would be even more of a pain.)
While I agree with most on here that the OP was too quick in making allegations of fraud in what was most likely an error, the one aspect I do find odd is that according his post (56) the hotel is requiring him to provide his boarding passes before they refund the minibar charge.
This would really annoy me, not only are they charging for the room (fair enough I guess) but surely it is not the OP's problem that they cant tell if he stayed in the room or not?
To require the OP to go through the hassle of scanning boarding passes to fix their mistake surely reflects very poor customer service on the hotel's part?
I mean he was never there! Are their systems so slack they cant even tell if a guest opened the door to the room etc? now that would be a worry.
( Personally, I dont generally keep my boarding passes so for me it would be even more of a pain.)
Feb 3, 2016, 5:09 pm
#77
Join Date: Oct 2006
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Ah! Whoops. Silly me!
thats nice of the hotel then, not sure why the Op still seems angry. They had no reason to refund his room charge especially as he didn't notify them he wasn't arriving.
That seems like very good service recovery in that case.
thats nice of the hotel then, not sure why the Op still seems angry. They had no reason to refund his room charge especially as he didn't notify them he wasn't arriving.
That seems like very good service recovery in that case.