Hilton Hawaiian Village Waikiki Beach Resort {US-HI}
Jul 24, 2017, 11:52 am
#226
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
I thought the OF corner rooms at the AT were classified as some sort of suite, no?
Jul 24, 2017, 1:53 pm
#227
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
The last 2 times we stayed in them (most recently 2016) they were classified as just regular ocean front rooms. If you asked for a corner room and got lucky you got one without paying any extra. They said these rooms were in great demand so they may have changed their classification so they could charge more for them. They are really large and have 2 balconies that have fantastic views.
Jul 24, 2017, 2:06 pm
#228
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
The last 2 times we stayed in them (most recently 2016) they were classified as just regular ocean front rooms. If you asked for a corner room and got lucky you got one without paying any extra. They said these rooms were in great demand so they may have changed their classification so they could charge more for them. They are really large and have 2 balconies that have fantastic views.
Jul 24, 2017, 3:58 pm
#229
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
It's good sized for a base level room. I didn't say it was huge. The website lists the Rainbow Tower rooms at 307 square feet. They don't list size of Ali'i anymore, but they are bigger than that. I'd guess around 400 sq. feet.
Jul 25, 2017, 5:49 am
#230
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
but Ali'i tower rooms are rather spacious. Rainbow tower rooms are of decent size for a couple. The corner rooms are classified as Ali'i Corner Ocean Front Rooms. I remember that used to be called Executive rooms. These are larger than standard (regardless of the view) rooms at Ali'i tower. Corner rooms are Rainbow are of standard size.
Aug 8, 2017, 11:52 am
#232
Join Date: Dec 2014
Location: Brussels
Programs: BA silver, Accor platinum, HH silver, M&M
Posts: 132
Few thoughts from someone who has stayed in a number of Hilton and Conrad properties around the world:
1) If you have Diamond or even Gold status- AVOID this property at all cost. You WILL NOT get free breakfast. Instead you get a $10 per person ($20 max) credit which isn't too bad but when you are used to free breakfast at all other Hilton/ Conrad properties (such as Hilton Bora Bora or Conrad Maldives), not getting free breakfast can comes as a rude shock
2) No elite lounge and no free newspapers like other Hilton properties. They don't even use Hilton standard toiletries but inferior quality ironically in nicer looking packing (not sure if this is only the case in the "premium" Alli tower). No business office and if you want to do any printing there are charges regardless of status.
Even worse, I had a replacement credit card expedited to me by my card company and the business office charged me $3 to pick up my letter. Ridiculous!
3) Upgrades are more a hit and miss. We came on a PAID conference rate (which isn't cheap at $375 per night) but still they messed up on the King room preference. No upgrades at all for our 7 night stay
4) Bad customer service all around and callous, rude, nonchalant staff from the pool to the lobby front desk (regular and Alli "special" tower) to the housekeeping staff that never straightens up the room properly or misses even the trash. Mainly staffed by mainlanders who shouldn't really be in the hospitality industry in the first place.
5) Hotel has 3,000+ rooms and becomes a zoo when there is a high occupancy which is most of the time. Don't expect a 4 or 5 star Hilton/ Conrad service. Quantity over quality seems to be the mantra here.
6) Expect huge push on their grand vacation timeshare presentations in exchange for 20K - 50K points per couple depending on your status. Even with AXON discounts, this can't even pay for 1 night at a Category 10 hotel.
Funny thing is that this is a Corporate property and they hardly follow any of the Hilton expectations set out for non-corporate owned properties- from the toiletries, to elite benefits like upgrades or breakfast.
Better to stay at a Westin or Royal Hawaiian with no status than stay at the HWV with Diamond status. You have been warned.
1) If you have Diamond or even Gold status- AVOID this property at all cost. You WILL NOT get free breakfast. Instead you get a $10 per person ($20 max) credit which isn't too bad but when you are used to free breakfast at all other Hilton/ Conrad properties (such as Hilton Bora Bora or Conrad Maldives), not getting free breakfast can comes as a rude shock
2) No elite lounge and no free newspapers like other Hilton properties. They don't even use Hilton standard toiletries but inferior quality ironically in nicer looking packing (not sure if this is only the case in the "premium" Alli tower). No business office and if you want to do any printing there are charges regardless of status.
Even worse, I had a replacement credit card expedited to me by my card company and the business office charged me $3 to pick up my letter. Ridiculous! 3) Upgrades are more a hit and miss. We came on a PAID conference rate (which isn't cheap at $375 per night) but still they messed up on the King room preference. No upgrades at all for our 7 night stay
4) Bad customer service all around and callous, rude, nonchalant staff from the pool to the lobby front desk (regular and Alli "special" tower) to the housekeeping staff that never straightens up the room properly or misses even the trash. Mainly staffed by mainlanders who shouldn't really be in the hospitality industry in the first place.
5) Hotel has 3,000+ rooms and becomes a zoo when there is a high occupancy which is most of the time. Don't expect a 4 or 5 star Hilton/ Conrad service. Quantity over quality seems to be the mantra here.
6) Expect huge push on their grand vacation timeshare presentations in exchange for 20K - 50K points per couple depending on your status. Even with AXON discounts, this can't even pay for 1 night at a Category 10 hotel.
Funny thing is that this is a Corporate property and they hardly follow any of the Hilton expectations set out for non-corporate owned properties- from the toiletries, to elite benefits like upgrades or breakfast.
Better to stay at a Westin or Royal Hawaiian with no status than stay at the HWV with Diamond status. You have been warned.
Aug 8, 2017, 4:41 pm
#233
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
welcome to the world of equity capitol at it's best. Thankfully the Hyatt was sold to an Asian company so Blackstone and GS are gone from there.
Oct 7, 2017, 4:35 pm
#234
Join Date: Feb 2004
Location: Orangevale, CA USA
Programs: UA Premier, BA, AA, HHonors Gold
Posts: 391
Hilton Points for Non-Hilton Owned Restaurants on Property?
Does anyone know if you charge your meals to your room at the non-Hilton owned restaurants on the property whether you earn Hilton points? It seems a bit of a hassle to do this, as they have to call the front desk to verify you aren't a deadbeat before they are able to do a room charge.
Oct 7, 2017, 4:59 pm
#235
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Does anyone know if you charge your meals to your room at the non-Hilton owned restaurants on the property whether you earn Hilton points? It seems a bit of a hassle to do this, as they have to call the front desk to verify you aren't a deadbeat before they are able to do a room charge.
But if you seem to know they "can" (by calling the front desk), why not? Who cares if it takes a few more minutes and they think you're a deadbeat? (I've been called worse
) (j/k).Unless you have a credit card that pays you more for restaurants, I'm sure we asked/did it or asked/weren't able to. We'd always ask, I'm always willing to put up with a hassle for extra points. And if it is put on your folio, you should get the points.
Oct 7, 2017, 5:46 pm
#236
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Does anyone know if you charge your meals to your room at the non-Hilton owned restaurants on the property whether you earn Hilton points? It seems a bit of a hassle to do this, as they have to call the front desk to verify you aren't a deadbeat before they are able to do a room charge.
Oct 8, 2017, 12:30 am
#237
Join Date: Feb 2004
Location: Orangevale, CA USA
Programs: UA Premier, BA, AA, HHonors Gold
Posts: 391
Thanks. I'd thought of calling the front desk but it seems like many of the people I'm talking to at the resort seem to be new hires and/or clueless so I had a feeling I'd get more accurate information on Flyertalk.
Oct 9, 2017, 8:20 am
#238
Join Date: Jan 2003
Posts: 3,785
Does anyone know if you charge your meals to your room at the non-Hilton owned restaurants on the property whether you earn Hilton points? It seems a bit of a hassle to do this, as they have to call the front desk to verify you aren't a deadbeat before they are able to do a room charge.
Nov 14, 2017, 10:58 am
#239
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
Hi folks, whats the final verdict on resort fees if HHV is booked on points as a diamond? As late as 2 years ago, it was waived for me, but I am booking for next week and am not sure if it's still the case.
Nov 14, 2017, 1:37 pm
#240
Join Date: Jan 2003
Posts: 3,785
Resort fee is waived if booked entirely with points at any Hilton resort regardless of HHonors status. I hope that's still the case.