May 31, 2015, 8:35 pm
Last edit by: paul00
Postings of speedtest.net / Ookla results at Hilton Properties
Minimum specifications of 'Stay Connected' (the Hilton Worldwide Guest Internet program) as of 2017:
- Complimentary access to the hotel’s standard internet connection offering must be provided to all Hilton Honors members with Blue, Silver or Gold level status who have booked through an approved channel. At a minimum, the member must be able to maintain simultaneous active connections on three devices.
- Premium Internet access should be made available to guests at prices that are competitive with prevailing charges in the local market. The recommended maximum daily charge for Premium Internet access (wireless) is US$6.95. Diamond Hilton Honors members who have booked through an approved channel enjoy complimentary access to the hotel’s highest speed (Premium) internet connection offering. At a minimum, the member must be able to maintain simultaneous active connections on three devices.
- Minimum 6 Mbps download/upload (with Premium access) and 2Mbps download/upload (with Standard access).
- Complimentary and Premium wireless Internet access must be available throughout the hotel.
- Wireless Internet access must be installed in all guest accessible interior areas of the hotel to meet a minimum signal strength of -65 dBm (RSSI) on both the 2.4 and 5 GHz bands with a signal to noise ratio (SNR) of at least 30 dB.
- The hotel is not permitted to apply total data consumption caps on a per user or device basis, throttle speeds by application type, or block/limit access to application types that lead to high bandwidth consumption rates.
- All hotels must set individual bandwidth user caps which enable a minimum of 2 Mbps download/upload or higher for Complimentary Internet access and a minimum of 6 Mbps download/upload or higher for Premium Internet access and have sufficient bandwidth to deliver to that standard. The bandwidth user caps for the Premium offering must always be at least three times higher than the Complimentary offering (example: a 9Mbps download/upload Premium cap setting would be paired with a 3 Mbps download/upload or less Complimentary cap setting).
- Hotels may offer wired access in addition to wireless.
Add your results here
HGI San Francisco-Oakland Bay Bridge: Ping 45 ms, Down 1.89 Mbps, Up 0.87 Mbps (06 Jun 2015)
HGI Pismo Beach, CA: Ping: 30 ms; Down: 0.79 Mbps; Up: 0.36 Mbps
(1 Jun 2015)HGI Monterey, CA: Ping: 37 ms; Down 2.88 Mbps; Up 1.41 Mbps (31 May 2015)
HI Atlanta-Southlake, GA: Ping 8ms; Down 3.87Mbps; Up 1.65Mbps (18 May 2015)(Free HHonors Internet Connection)
Florida
Dade City, Hampton Inn: Ping:66ms; Down 3.42mbps; Up 1.17mbps 6.22.15 (only 1 speed is offered)
Tampa, DoubleTree, Westshore: Ping:78ms; Down 0.53mbps; Up 0.14mbps 6.29.15 (only 1 speed is offered)
Tampa, Hilton, Downtown: Ping:29ms; Down 6.46mbps; Up 3.51mbps 6.24.15 (free diamond with comp code)
Tampa, Hilton Garden, Westshore: Ping:68ms; Down 5.61mbps; Up 2.78mbps 7.2.15 (free diamond by selecting HHonors with login and room #)
Tampa Brandon, Embassy Suites: Ping:28ms; Down 2.26mbps; Up 1.00mbps 6.18.15 (free diamond with comp code)
Tampa Brandon/Riverview, Hilton Garden: Ping:42ms; Down 3.02mbps; Up 1.44mbps 7.1.15 (free diamond by selecting HHonors with login and room #)
Europe:
Hilton Brussels Grand Place: 18 ms, 9.50 Mbps down, 6.41 Mbps up 13 May 2017. Free, only agree to T&C.
Hilton Rome FCO: ping 16 ms, up 0.96 Mbps, down 0.50 Mbps 2 May 2016. Free with username and password for Diamond, three devices and three days.
Please post your speedtest.net results here
Apr 14, 2015, 7:11 pm
#288
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,029
Hampton Inn, Cleburne TX
Free version
(asked for the code for Premium, telling the front desk clerk that this was being rolled out as a Diamond benefit. She said she a) didn't have a code for premium, b) would have to call her manager, c) hadn't heard that news)
In other words, basically unusable.
Free version
(asked for the code for Premium, telling the front desk clerk that this was being rolled out as a Diamond benefit. She said she a) didn't have a code for premium, b) would have to call her manager, c) hadn't heard that news)
In other words, basically unusable.
Apr 14, 2015, 7:26 pm
#289
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
Apr 14, 2015, 9:32 pm
#291
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
http://www.speedtest.net/result/4290328442.png
Embassy Overland Park Kansas. No premium offered. Free, gold.
Embassy Overland Park Kansas. No premium offered. Free, gold.
Apr 15, 2015, 12:04 pm
#292
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
Apr 15, 2015, 4:52 pm
#293
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
HGI Richmond South-Southpoint
Ping: 55 ms
Download: 2.95 Mbps
Upload: 1.45 Mbps
This was the premium product. I was told the hotel recognizes the Diamond benefit but the charge showed up on my folio. At check-out, I asked that the charge be removed as I was told the hotel is on board with the premium wifi benefit. The FDC said it wasn't and I must have been misinformed by the trainee who took my call. But he removed the charge anyway.
Ping: 55 ms
Download: 2.95 Mbps
Upload: 1.45 Mbps
This was the premium product. I was told the hotel recognizes the Diamond benefit but the charge showed up on my folio. At check-out, I asked that the charge be removed as I was told the hotel is on board with the premium wifi benefit. The FDC said it wasn't and I must have been misinformed by the trainee who took my call. But he removed the charge anyway.
Last edited by dave1013; Apr 16, 2015 at 6:37 pm Reason: New information
Apr 16, 2015, 9:06 am
#296
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Apr 16, 2015, 9:49 am
#297
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
Nothing.
Like I said in another thread (HHonorsRep announcing free wifi for diamonds), it's $4.95.
Plus, I really like this hotel. They have some of the best hospitality people I've been around. I really have no beef with the desk clerk who checked me in. She clearly believed me (or others had told her of the benefit). I have to beef with the morning desk clerk. He clearly was not aware of the policy - and didn't want to explain to his manager about removing the charge (if I was conning him).
It goes to HHonor's poor decision to have Erin make a grand announcement too early.
Like I said in another thread (HHonorsRep announcing free wifi for diamonds), it's $4.95.
Plus, I really like this hotel. They have some of the best hospitality people I've been around. I really have no beef with the desk clerk who checked me in. She clearly believed me (or others had told her of the benefit). I have to beef with the morning desk clerk. He clearly was not aware of the policy - and didn't want to explain to his manager about removing the charge (if I was conning him).
It goes to HHonor's poor decision to have Erin make a grand announcement too early.
