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Old Jun 17, 2014, 3:20 am
  #1  
Original Poster
 
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Honors Account Showing 0 points

My stays and number of nights are showing but my points and history are showing 0

Anyone else having this issue?
lsed is offline  
Old Jun 17, 2014, 3:29 am
  #2  
 
Join Date: Jul 2011
Posts: 66
Same here. My future reservations aren't showing either.
datsuzei is offline  
Old Jun 17, 2014, 3:49 am
  #3  
 
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
HHonors Account Showing 0 points

This happens from time to time. I saw similar this morning - all rectified.
paul4040 is offline  
Old Jun 17, 2014, 4:44 am
  #4  
 
Join Date: May 2012
Programs: Hilton Diamond DL Platinum UA 1K, DL Gold, Marriott Gold
Posts: 500
What do you expect from the most useless Website in the Travel Industry?
kapkap46 is offline  
Old Jun 17, 2014, 9:29 am
  #5  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Originally Posted by paul4040
This happens from time to time. I saw similar this morning - all rectified.
Yep, complete incompetence springs to mind!....was halfway through a booking too.
wizla is offline  
Old Jun 17, 2014, 10:06 am
  #6  
 
Join Date: Apr 2006
Posts: 352
I can't even get into my profile, it just says my profile is unavailable due to "technical issues"
us1549 is offline  
Old Jun 17, 2014, 10:27 am
  #7  
 
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Originally Posted by us1549
I can't even get into my profile, it just says my profile is unavailable due to "technical issues"
Same here. At least I can't see that my points might be zeroed out.
Richard1148 is offline  
Old Jun 17, 2014, 10:38 am
  #8  
 
Join Date: Dec 2000
Location: BOS
Posts: 1,461
Originally Posted by us1549
I can't even get into my profile, it just says my profile is unavailable due to "technical issues"

Same here. I was trying to make an award reservation for this weekend.
mareh is offline  
Old Jun 17, 2014, 10:43 am
  #9  
 
Join Date: Dec 2009
Programs: Alaska MVPG, Hilton Diamond, Hertz Gold, Emerald Club Excutive
Posts: 83
Why oh why

Is the Hilton website always having issues? Heck, I think it's less reliable than any of the Affordable Health Care sites, both Federal and the few individual state ones.
Don Draper is offline  
Old Jun 17, 2014, 1:15 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Still affecting one of our accounts

Just logged in husband's account to make booking and found his 300K pts turn into 0.

And all the activities gone.

EDIT:

CLEARED ALL COOKIES AND CACHES, logged in again with a new window, the point total reappeared but the activities are still missing.

EDIT EDIT:

Now it is Customer Profiles Are Unavailable.

Incredibly incompetent IT dept.

Last edited by Happy; Jun 17, 2014 at 1:29 pm
Happy is offline  
Old Jun 17, 2014, 4:54 pm
  #11  
 
Join Date: Jan 2005
Location: ATL
Programs: AA Gold, HH Diamond
Posts: 1,061
All's back to normal for me. Something similar(although not as drastic) happens every month on AA as they update accounts.
Notenut is offline  


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