Conrad Dubai {ARE}
Dec 19, 2013, 3:07 am
#16
Join Date: Dec 2013
Programs: HHonors Diamond
Posts: 24
Wasn't really a fan, no upgrade so to speak of, lounge access. Pool was closed for a private function. This was my first stay at a Conrad and not sure if I would ever go back.
Rooms of course are modern, staff seemed a little lost , this will change as time goes on.
Diamond member here
Rooms of course are modern, staff seemed a little lost , this will change as time goes on.
Diamond member here
Dec 29, 2013, 10:16 am
#17
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,515
How is the pool and gym? Is this an ok place for a leisure weekend or just for business? Thanks
Last edited by kyushuman; Dec 29, 2013 at 10:37 am
Apr 23, 2014, 7:59 pm
#19
Join Date: Apr 2014
Location: Pennsylvania, USA
Programs: HH Diamond, USAir Chairman, Marriott Gold
Posts: 8
Conrad Dubai
Anyone have any experiences with the Conrad Dubai? Heading there in the near future. Selected it over the Waldorf Astoria Dubai. Never stayed in a Conrad. Is there an executive lounge?
Apr 24, 2014, 1:06 am
#20
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
This text is copy/paste from the Conrad/Hilton website. So I guess there is an Executive Lounge ....
1 KING EXECUTIVE WITH LOUNGE ACCESS
Executive Lounge access, 42-inch LCD TV, WiFi, Nespresso® coffee machine, bath and shower
Stay in this modern king guest room and you can enjoy a full complimentary breakfast each morning and refreshments served throughout the day in the 24th floor Executive Lounge.
Features of the room include a king-sized bed, a 42-inch LCD TV, and a Nespresso® coffee machine. WiFi access is available in the room for a fee, or you can enjoy complimentary WiFi access in the Executive Lounge.
1 KING EXECUTIVE WITH LOUNGE ACCESS
Executive Lounge access, 42-inch LCD TV, WiFi, Nespresso® coffee machine, bath and shower
Stay in this modern king guest room and you can enjoy a full complimentary breakfast each morning and refreshments served throughout the day in the 24th floor Executive Lounge.
Features of the room include a king-sized bed, a 42-inch LCD TV, and a Nespresso® coffee machine. WiFi access is available in the room for a fee, or you can enjoy complimentary WiFi access in the Executive Lounge.
Apr 24, 2014, 5:05 pm
#21
Join Date: Jun 2013
Location: Washington, DC
Programs: UA 1K, HH Diamond, Best Western Diamond, Marriott Gold
Posts: 17
Had a very quick 1-night stay there recently. Didn't have time to see much of what the hotel has to offer but the room was excellent and the Executive Lounge is enormous and quite nice. Location wasn't great for me but being literally right next to a metro stop was a bonus.
Apr 24, 2014, 10:15 pm
#22
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
The Conrad Dubai is a great hotel, nice lounge and new rooms.
When I visited the hotel there were more staff then guests, super service.
Pool is nice and Metro is at Lobby Entrance.^
You can see my review pictures and video here:
http://blog.hiltonhotelfans.eu/conrad-dubai/
When I visited the hotel there were more staff then guests, super service.
Pool is nice and Metro is at Lobby Entrance.^
You can see my review pictures and video here:
http://blog.hiltonhotelfans.eu/conrad-dubai/
May 4, 2014, 11:42 am
#24
Join Date: Feb 2011
Posts: 35
We spent a few days at this property for New Year. Although crowded for the period, the service was excellent. We were in an executive suite, very spacious and with a stunning view.
As Diamonds we received free breakfast, newspaper and other facilities we could not use due to the short stay.
Lounge is beautiful, very spacious with helpful staff. They serve the great TWG Tea.
We didn't try the pool but the location was great, with tropical vegetation, even if located at the 4th floor. It has no beach, unlike Waldorf on the Palm or Hilton Jumeira. So it depends what you are looking for.
The main restaurant is italian, with a huge choice for breakfast, and chef cooking in front of you. Good also for dinner.
It is just 10min ride from the airport so very convenient also for a short stay. It is perfect if you want to visit the city because the metro in just in front of the hotel.
We've been in Dubai several times now, in different periods, and we will surely return.
As Diamonds we received free breakfast, newspaper and other facilities we could not use due to the short stay.
Lounge is beautiful, very spacious with helpful staff. They serve the great TWG Tea.
We didn't try the pool but the location was great, with tropical vegetation, even if located at the 4th floor. It has no beach, unlike Waldorf on the Palm or Hilton Jumeira. So it depends what you are looking for.
The main restaurant is italian, with a huge choice for breakfast, and chef cooking in front of you. Good also for dinner.
It is just 10min ride from the airport so very convenient also for a short stay. It is perfect if you want to visit the city because the metro in just in front of the hotel.
We've been in Dubai several times now, in different periods, and we will surely return.
May 4, 2014, 12:28 pm
#25
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Stayed last week for 3 nights. Booked a corner room as diamond and got the room we booked. We were given access to the executive lounge on 24th floor and we were taken up there on arrival to check in. Corner room on 33rd floor was very big and had all modern features including electrically operated day and night curtains. Complimentary wifi worked no problem. Large bathroom with separate bath, double wash basins and good size walk-in shower. Given choice of either breakfast in lounge or Ballaros restaurant on the 4th floor. Tried both, Exec lounge was good and a lot quieter than restaurant, but obviously much greater choice in restaurant. Good size Exec lounge serves afternoon tea and Happy Hour is from 6 to 8pm with wines, prosecco sparkling wine, beers and spirits available as well as several hot food items. Pool and surrounding area are on the 4th floor and enjoyed a swim on 2 days. The pool area and sunbeds were very busy on their weekend, Friday and Saturday but a lot quieter on Sunday. Had a nice meal in the Marco Pierre White Grill restaurant one night. Overall an enjoyable stay and would definitely go back as all the staff we came across were excellent, so friendly and helpful.
May 7, 2014, 7:22 am
#26
Join Date: Apr 2014
Location: Pennsylvania, USA
Programs: HH Diamond, USAir Chairman, Marriott Gold
Posts: 8
One of the best hotel experiences I have had.
Just came back from staying at the Conrad Dubai for 7 nights. I am a diamond member since 2006 and have experiences with many Four Seasons, Ritz-Carltons and Waldorfs hotel. The facilities and rooms at the Conrad Dubai were on par with any of those hotels. Where it separated itself was the service and attention to the needs of the client. Also, the executive lounge was one of the best, if not the best I have attended. I kept thinking I wanted to highlight some of the people we came across but in truth everyone from check-in (in the executive lounge) to daily room service to executive lounge personnel to spa personnel to restaurant personnel were all excellent. Restaurants Michael Pierre White, Izel and Ballaro were worthy of a visit. Did not get to the other restaurants.
May 8, 2014, 6:37 am
#27
Join Date: Aug 2000
Location: Exile
Posts: 15,656
I had a sadly negative experience at this property just after Christmas last year.
My main issues :
a) Security guard tried to make me use the service entrance rather than permitting me to enter via the lobby.
b) Doorman who simply stood and watched me unload suitcases from the car rather than assisting.
c) Porters who misplaced my luggage in the lobby - eventually found that the doorman had "accidently" taken it back outside and left it standing in the driveway where it was struck and run over by a taxi - fortunately no significant damage.
d) One indifferent and moody staff member in the Executive Lounge (others there were exceptionally friendly though and the lounge itself is very well appointed).
e) Having to constantly share the elevators with carts of luggage - I'd rather not be squeezed into a corner of the elevator when staying in a 5* hotel - they should have proper service elevators for luggage.
f) Bedroom windows caked with dirt spoiling the otherwise great views.
g) Front desk staff who refused to give me the GM's contact details when requested, saying that I should not "bother" him by contacting directly - rather to pass my complaints to them to forward.
To his credit, the new GM (Andreas Jersabeck) found out about my dissatisfaction through another source (possibly one of the other front desk staff) and proactively emailed me a few days after I had checked out to apologise for the issues I had encountered. He said that he had personally reviewed the CCTV footage of my arrival experience and would ensure that the staff were appropriately retrained to ensure something like that never happened again.
So a poor experience, but the GM's proactive and constructive approach to fixing it will probably have me giving them another chance.
The property itself is very well appointed. Ballaro restaurant was quite exceptional as well.
My main issues :
a) Security guard tried to make me use the service entrance rather than permitting me to enter via the lobby.
b) Doorman who simply stood and watched me unload suitcases from the car rather than assisting.
c) Porters who misplaced my luggage in the lobby - eventually found that the doorman had "accidently" taken it back outside and left it standing in the driveway where it was struck and run over by a taxi - fortunately no significant damage.
d) One indifferent and moody staff member in the Executive Lounge (others there were exceptionally friendly though and the lounge itself is very well appointed).
e) Having to constantly share the elevators with carts of luggage - I'd rather not be squeezed into a corner of the elevator when staying in a 5* hotel - they should have proper service elevators for luggage.
f) Bedroom windows caked with dirt spoiling the otherwise great views.
g) Front desk staff who refused to give me the GM's contact details when requested, saying that I should not "bother" him by contacting directly - rather to pass my complaints to them to forward.
To his credit, the new GM (Andreas Jersabeck) found out about my dissatisfaction through another source (possibly one of the other front desk staff) and proactively emailed me a few days after I had checked out to apologise for the issues I had encountered. He said that he had personally reviewed the CCTV footage of my arrival experience and would ensure that the staff were appropriately retrained to ensure something like that never happened again.
So a poor experience, but the GM's proactive and constructive approach to fixing it will probably have me giving them another chance.
The property itself is very well appointed. Ballaro restaurant was quite exceptional as well.
May 8, 2014, 7:18 am
#28
Join Date: Jan 2009
Location: IND
Programs: UA WN Delta Hilton Gold
Posts: 219
I had a sadly negative experience at this property just after Christmas last year.
My main issues :
a) Security guard tried to make me use the service entrance rather than permitting me to enter via the lobby.
b) Doorman who simply stood and watched me unload suitcases from the car rather than assisting.
c) Porters who misplaced my luggage in the lobby - eventually found that the doorman had "accidently" taken it back outside and left it standing in the driveway where it was struck and run over by a taxi - fortunately no significant damage.
d) One indifferent and moody staff member in the Executive Lounge (others there were exceptionally friendly though and the lounge itself is very well appointed).
e) Having to constantly share the elevators with carts of luggage - I'd rather not be squeezed into a corner of the elevator when staying in a 5* hotel - they should have proper service elevators for luggage.
f) Bedroom windows caked with dirt spoiling the otherwise great views.
g) Front desk staff who refused to give me the GM's contact details when requested, saying that I should not "bother" him by contacting directly - rather to pass my complaints to them to forward.
To his credit, the new GM (Andreas Jersabeck) found out about my dissatisfaction through another source (possibly one of the other front desk staff) and proactively emailed me a few days after I had checked out to apologise for the issues I had encountered. He said that he had personally reviewed the CCTV footage of my arrival experience and would ensure that the staff were appropriately retrained to ensure something like that never happened again.
So a poor experience, but the GM's proactive and constructive approach to fixing it will probably have me giving them another chance.
The property itself is very well appointed. Ballaro restaurant was quite exceptional as well.
My main issues :
a) Security guard tried to make me use the service entrance rather than permitting me to enter via the lobby.
b) Doorman who simply stood and watched me unload suitcases from the car rather than assisting.
c) Porters who misplaced my luggage in the lobby - eventually found that the doorman had "accidently" taken it back outside and left it standing in the driveway where it was struck and run over by a taxi - fortunately no significant damage.
d) One indifferent and moody staff member in the Executive Lounge (others there were exceptionally friendly though and the lounge itself is very well appointed).
e) Having to constantly share the elevators with carts of luggage - I'd rather not be squeezed into a corner of the elevator when staying in a 5* hotel - they should have proper service elevators for luggage.
f) Bedroom windows caked with dirt spoiling the otherwise great views.
g) Front desk staff who refused to give me the GM's contact details when requested, saying that I should not "bother" him by contacting directly - rather to pass my complaints to them to forward.
To his credit, the new GM (Andreas Jersabeck) found out about my dissatisfaction through another source (possibly one of the other front desk staff) and proactively emailed me a few days after I had checked out to apologise for the issues I had encountered. He said that he had personally reviewed the CCTV footage of my arrival experience and would ensure that the staff were appropriately retrained to ensure something like that never happened again.
So a poor experience, but the GM's proactive and constructive approach to fixing it will probably have me giving them another chance.
The property itself is very well appointed. Ballaro restaurant was quite exceptional as well.
May 8, 2014, 9:57 am
#29
Join Date: Apr 2014
Location: Pennsylvania, USA
Programs: HH Diamond, USAir Chairman, Marriott Gold
Posts: 8
That is unfortunate. It seems they improved greatly from the time they opened 7 months ago (4Q2013). As for the windows, every building in Dubai has that problem given the desert climate.
I had a sadly negative experience at this property just after Christmas last year.
My main issues :
a) Security guard tried to make me use the service entrance rather than permitting me to enter via the lobby.
b) Doorman who simply stood and watched me unload suitcases from the car rather than assisting.
c) Porters who misplaced my luggage in the lobby - eventually found that the doorman had "accidently" taken it back outside and left it standing in the driveway where it was struck and run over by a taxi - fortunately no significant damage.
d) One indifferent and moody staff member in the Executive Lounge (others there were exceptionally friendly though and the lounge itself is very well appointed).
e) Having to constantly share the elevators with carts of luggage - I'd rather not be squeezed into a corner of the elevator when staying in a 5* hotel - they should have proper service elevators for luggage.
f) Bedroom windows caked with dirt spoiling the otherwise great views.
g) Front desk staff who refused to give me the GM's contact details when requested, saying that I should not "bother" him by contacting directly - rather to pass my complaints to them to forward.
To his credit, the new GM (Andreas Jersabeck) found out about my dissatisfaction through another source (possibly one of the other front desk staff) and proactively emailed me a few days after I had checked out to apologise for the issues I had encountered. He said that he had personally reviewed the CCTV footage of my arrival experience and would ensure that the staff were appropriately retrained to ensure something like that never happened again.
So a poor experience, but the GM's proactive and constructive approach to fixing it will probably have me giving them another chance.
The property itself is very well appointed. Ballaro restaurant was quite exceptional as well.
My main issues :
a) Security guard tried to make me use the service entrance rather than permitting me to enter via the lobby.
b) Doorman who simply stood and watched me unload suitcases from the car rather than assisting.
c) Porters who misplaced my luggage in the lobby - eventually found that the doorman had "accidently" taken it back outside and left it standing in the driveway where it was struck and run over by a taxi - fortunately no significant damage.
d) One indifferent and moody staff member in the Executive Lounge (others there were exceptionally friendly though and the lounge itself is very well appointed).
e) Having to constantly share the elevators with carts of luggage - I'd rather not be squeezed into a corner of the elevator when staying in a 5* hotel - they should have proper service elevators for luggage.
f) Bedroom windows caked with dirt spoiling the otherwise great views.
g) Front desk staff who refused to give me the GM's contact details when requested, saying that I should not "bother" him by contacting directly - rather to pass my complaints to them to forward.
To his credit, the new GM (Andreas Jersabeck) found out about my dissatisfaction through another source (possibly one of the other front desk staff) and proactively emailed me a few days after I had checked out to apologise for the issues I had encountered. He said that he had personally reviewed the CCTV footage of my arrival experience and would ensure that the staff were appropriately retrained to ensure something like that never happened again.
So a poor experience, but the GM's proactive and constructive approach to fixing it will probably have me giving them another chance.
The property itself is very well appointed. Ballaro restaurant was quite exceptional as well.
May 8, 2014, 11:55 am
#30
Join Date: Feb 2007
Location: London, United Kingdom
Programs: BA Gold, Starwood Platinum & Hilton Diamond
Posts: 134
Conrad Dubai is one of the best Hilton chain hotels. My opinion is based on four stays from dec'13 to check-out today. Executive lounge stuff is absolutely amazing, but evening snacks are sometimes quite limited :/