Consolidated "Do Day Rates Qualify for Points & Stay Credit?"
Sep 30, 2014, 1:08 am
#16
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Considering you're not actually duplicating an overnight stay, you might be able to argue with HHonors to get the additional stay credit.
Sep 6, 2015, 6:18 am
#18
Join Date: Aug 2011
Location: Berlin, Germany
Programs: HHonors (Diamond), SPG, Marriott Rewards, ALoyalty, Club Carlson, M&M
Posts: 117
0 Points for Day Use at Hilton Madrid Airport
I didn't get anything at all for my day use at the Hilton Madrid Airport. Except for a rather unuseful answer to the question I send to the Diamond Desk. Is it correct that I get 0 points/miles?
Their "answer":
Thank you for your inquiry regarding your stay. We appreciate you taking the time to contact us.
A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again.
For future reference, you may verify this as well as other policies specific to eligible rates on-line by accessing the following link: http://hhonors3.hilton.com/en/terms/index.html#accrual_of_points.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Their "answer":
Thank you for your inquiry regarding your stay. We appreciate you taking the time to contact us.
A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again.
For future reference, you may verify this as well as other policies specific to eligible rates on-line by accessing the following link: http://hhonors3.hilton.com/en/terms/index.html#accrual_of_points.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Sep 6, 2015, 1:42 pm
#19
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,821
I didn't get anything at all for my day use at the Hilton Madrid Airport. Except for a rather unuseful answer to the question I send to the Diamond Desk. Is it correct that I get 0 points/miles?
Their "answer":
Thank you for your inquiry regarding your stay. We appreciate you taking the time to contact us.
A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again.
For future reference, you may verify this as well as other policies specific to eligible rates on-line by accessing the following link: http://hhonors3.hilton.com/en/terms/...rual_of_points.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
Their "answer":
Thank you for your inquiry regarding your stay. We appreciate you taking the time to contact us.
A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again.
For future reference, you may verify this as well as other policies specific to eligible rates on-line by accessing the following link: http://hhonors3.hilton.com/en/terms/...rual_of_points.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html
http://www.flyertalk.com/forum/hilto...fied-stay.html
Sep 8, 2015, 1:45 am
#20
Join Date: Mar 2015
Posts: 1,989
I have in this year alone stayed a few day rates and got all points / stay / nights credits. They posted automatically except for one. Emailed the property and they in turn emailed Hilton (with me in the loop) who corrected the mistake. Day rates are useful for layovers / meetings etc.
Sep 8, 2015, 2:12 pm
#21
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
You should get points and a stay credit, you probably will not receive a night credit. See:
http://www.flyertalk.com/forum/hilto...fied-stay.html
http://www.flyertalk.com/forum/hilto...fied-stay.html
In the thread you referenced there is indeed this post:
May 2, 2018, 9:26 am
#22
Join Date: Mar 2013
Programs: HH D
Posts: 77
Points for DAY USE stay after 02 Apr 2018
I have reservation with DAY USE rate and another reservation for same day in another Hilton hotel.
I had stays like this in January and I was credited points and stay.
Now I see, that my reservations are shown in my account next way (first is DAY USE):
05 May 2018 - 06 May 2018 Hilton XXX
05 May 2018 - 06 May 2018 Hilton YYY
I emailed to [email protected] if there will be two stays or not and was answered.
Had anyone DAY USE stay in this April? Was points and stay credited for it?
I had stays like this in January and I was credited points and stay.
Now I see, that my reservations are shown in my account next way (first is DAY USE):
05 May 2018 - 06 May 2018 Hilton XXX
05 May 2018 - 06 May 2018 Hilton YYY
I emailed to [email protected] if there will be two stays or not and was answered.
Hi Garina,
Thank you for your inquiry regarding stay credit. We appreciate you taking the time to contact us.
Please be advised that a "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again.
In addition, we are unable to confirm the eligibility of the rate booked at this time. Please be advised that you will earn Honors points and stay credit as long as the rate booked and the settlement type of your stay is eligible. You may verify policies specific to eligible rates on-line by accessing the following link: Hilton Honors Terms and Conditions.
As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at [email protected].
Happy travels,
Thank you for your inquiry regarding stay credit. We appreciate you taking the time to contact us.
Please be advised that a "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again.
In addition, we are unable to confirm the eligibility of the rate booked at this time. Please be advised that you will earn Honors points and stay credit as long as the rate booked and the settlement type of your stay is eligible. You may verify policies specific to eligible rates on-line by accessing the following link: Hilton Honors Terms and Conditions.
As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at [email protected].
Happy travels,
Last edited by Garina; May 2, 2018 at 9:36 am
May 3, 2018, 2:08 am
#23
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
Are you saying that on the previous bookings the first showed as equivalent of May 5 to May 5, rather than May 6, and you're wondering what the impact of this will be? Or has nothing changed there?
What's the significance of Apr 2?
What's the significance of Apr 2?
May 3, 2018, 3:38 am
#24
Join Date: Mar 2013
Programs: HH D
Posts: 77
The Hilton Honor Terms & Conditions were changed.
May 3, 2018, 9:04 am
#25
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Hilton day rates post as if they were an overnight stay.
Therefore you will have two stays posting as May 5 - May 6. One will be disallowed. (probably the overnight one) However if you call Hilton they ought to make a manual adjustment, as they do in most scenarios that are common sense rather than cheating the system.
Of course many of us just avoid the headaches and book a different chain for one of the stays.
Therefore you will have two stays posting as May 5 - May 6. One will be disallowed. (probably the overnight one) However if you call Hilton they ought to make a manual adjustment, as they do in most scenarios that are common sense rather than cheating the system.
Of course many of us just avoid the headaches and book a different chain for one of the stays.
May 3, 2018, 11:27 am
#26
Join Date: Mar 2013
Programs: HH D
Posts: 77
Hilton day rates post as if they were an overnight stay.
Therefore you will have two stays posting as May 5 - May 6. One will be disallowed. (probably the overnight one) However if you call Hilton they ought to make a manual
adjustment, as they do in most scenarios that are common sense rather than cheating the system..
Therefore you will have two stays posting as May 5 - May 6. One will be disallowed. (probably the overnight one) However if you call Hilton they ought to make a manual
adjustment, as they do in most scenarios that are common sense rather than cheating the system..
Thank you for your response.
In researching your stay details, we found another already posted with similar or overlapping dates at a different hotel. A Member must be the registered, staying, paying guest in order to receive credit for a qualifying stay. As a service gesture, we are pleased to make an exception and have awarded credit for the additional booking.
In researching your stay details, we found another already posted with similar or overlapping dates at a different hotel. A Member must be the registered, staying, paying guest in order to receive credit for a qualifying stay. As a service gesture, we are pleased to make an exception and have awarded credit for the additional booking.
Mar 16, 2022, 2:45 am
#27
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
No base points issued on Day stay?
Just wondering if I’ve missed something here ?........ thought points tally was a little low for cash spend ( £91 , £85 for room / £6 for parking ) .
I normally estimate around 5k points per £100 spent but base points not issued?.... thought I’d run it past you guys before I contact the diamond desk....cheers.
I normally estimate around 5k points per £100 spent but base points not issued?.... thought I’d run it past you guys before I contact the diamond desk....cheers.
Mar 16, 2022, 3:04 am
#28
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,919
Hi
It has been a while since my last day stay but my points posted and I think they are still eligible for points
Regards
tbs
It has been a while since my last day stay but my points posted and I think they are still eligible for points
Regards
tbs
Mar 16, 2022, 6:38 am
#29
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Day stays are eligible for points. Contact Hilton to get it fixed.
On a side note, this may or may not mean that your credit card was authorised, but not charged...
On a side note, this may or may not mean that your credit card was authorised, but not charged...