Executive floors at HGIs?
Jul 19, 2012, 12:30 pm
#16
Join Date: Jun 2008
Location: LA
Programs: DL GM, HH Diamond
Posts: 727
I think it's great that FD staff can see my points balance. Several times I've received an upgrade or other amenity because of my high balance (I burn a lot of points but earn them faster); DD staff has also been extra-accommodating. In each instance they've mentioned something like "wow, I've never seen that number of points before", and then provide exemplary service.
Jul 19, 2012, 4:37 pm
#17
Join Date: May 2005
Posts: 4,872
Last edited by smmrfld; Jul 19, 2012 at 4:44 pm
Jul 19, 2012, 4:59 pm
#18
Join Date: Jun 2008
Location: LA
Programs: DL GM, HH Diamond
Posts: 727
You may wish to re-read the portion of my post referencing "wow...". Benefits resulting from such comments have included suite (or better suite such as Presidential) upgrades when my reservation wasn't already upgraded, comped parking, drink chits, etc. DD has added additional points to missing/incorrect stay issues, along with other "service center adjustment" points while noting my point balance. I stay in HH properties just about every week, these balance-referenced benefits (i.e. those which have been given following a comment referencing my balance) happen about a half-dozen times a year. I suspect other very good HH customers receive similar treatment. Just let me know if you need further clarification.
Jul 19, 2012, 6:52 pm
#20
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
The Junior Suite upgrades I've gotten at several HGIs do indeed have separate rooms with a wall and a door between.