Hilton Boston Logan Airport {US-MA}
May 21, 2004, 9:57 am
#62
Original Member
Join Date: May 1998
Location: San Diego, CA, USA
Posts: 1,310
This is not about the Boston Logan Hilton but rather the SW Houston Hilton (since we're talking about complaints)...I stay there on my yearly trip to Houston; this year as a HHonors Gold member they gave me the very sought-after elevator shaft room. When I checked-in the air conditioning was on and the noise was masking the elevator noise. When I returned later to go to bed and turned off the AC, you could very clearly hear the elevator...
I called downstairs to speak to the manager when I dragged myself out of bed at 7:00, not a happy camper. I told the manager what my room number was and if he could guess what my call was about based on that...he couldn't, so I told him. To my surprise he offered to knock the $9.95 high speed internet charge off my bill and take 50% off my room rate....(surprised because I did not have to ask him to reduce my room rate; he offered). A good resolution to my complaint call.
I called downstairs to speak to the manager when I dragged myself out of bed at 7:00, not a happy camper. I told the manager what my room number was and if he could guess what my call was about based on that...he couldn't, so I told him. To my surprise he offered to knock the $9.95 high speed internet charge off my bill and take 50% off my room rate....(surprised because I did not have to ask him to reduce my room rate; he offered). A good resolution to my complaint call.
Sep 29, 2004, 12:28 am
#63
Join Date: Aug 2002
Posts: 134
Hilton Logan Airport (BOS) - Sold out Wed 9/29??
Does anyone know why the Hilton at Logan Airport in Boston is sold out Wednesday night, 9/29? Standard rooms are apparently sold out at the Ritz, Four Seasons and Hyatt Cambridge. Is something going on in Boston?
Sep 29, 2004, 7:49 am
#64
FlyerTalk Evangelist
Join Date: Sep 1999
Posts: 12,375
Originally Posted by jmc123
Does anyone know why the Hilton at Logan Airport in Boston is sold out Wednesday night, 9/29? Standard rooms are apparently sold out at the Ritz, Four Seasons and Hyatt Cambridge. Is something going on in Boston?
Dec 11, 2004, 5:25 pm
#65
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,271
So here is my Mini-Stay Report for Friday, December 10th, 2004.
I liked it (more then I like the Hyatt Harborside, which is where I am now).
One of the larger rooms I have had at a Hilton (similar to Hilton O'Hare and Hilton Anaheim). No problem getting cool or warm with the HVAC. Executive Floor is 10th (top) and given a room there as a Gold. Great bed - really nice comforter. Reminded me of the Heavenly comforter. Really mushy pillows, though.
Executive Lounge was nice, but agree not much. I showed up late (about 10pm) and they had coffees, tea, pop, mixed nuts, and chocolate chip cookies. Two large TVs and a computer with printer. Lounge attendant was friendly.
The hotel breakfast buffet was a good deal at $13.95. Good scrambled egges, bacon and sausage, oatmeal and creamed wheat, terrible Belgian waffles (but then sitting under a hot plate, I can see why), lots of breads, sandwich makings, and fruit/yogurt. Food prices were actually reasonable, but the buffet is the best bet.
Great lobby. Good shuttle service and walkable (but it's somewhat of a hike across the central parking garage). For $110 a night, I was pleased.
I liked it (more then I like the Hyatt Harborside, which is where I am now).
One of the larger rooms I have had at a Hilton (similar to Hilton O'Hare and Hilton Anaheim). No problem getting cool or warm with the HVAC. Executive Floor is 10th (top) and given a room there as a Gold. Great bed - really nice comforter. Reminded me of the Heavenly comforter. Really mushy pillows, though.
Executive Lounge was nice, but agree not much. I showed up late (about 10pm) and they had coffees, tea, pop, mixed nuts, and chocolate chip cookies. Two large TVs and a computer with printer. Lounge attendant was friendly.
The hotel breakfast buffet was a good deal at $13.95. Good scrambled egges, bacon and sausage, oatmeal and creamed wheat, terrible Belgian waffles (but then sitting under a hot plate, I can see why), lots of breads, sandwich makings, and fruit/yogurt. Food prices were actually reasonable, but the buffet is the best bet.
Great lobby. Good shuttle service and walkable (but it's somewhat of a hike across the central parking garage). For $110 a night, I was pleased.
Dec 11, 2004, 7:20 pm
#66
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Hilton COS has been a great stay for us...
RTWSTARALLIANCE, sounds like you had a bummer of a stay; I am truly sorry. We've stayed a number of times over the years, and really enjoyed it. The van was always there when we wanted, including pickups and dropoffs at the "T", always got nice upgrades with clean, fully functional and comfortable rooms, plus lots of friendly attention, good breakfasts in the lounge. And Tracy in the lounge has always been brilliant, though not everyone can hold a candle to her.
We'll hope your stay was an anomaly, and things haven't gone south...
We'll hope your stay was an anomaly, and things haven't gone south...
Dec 11, 2004, 8:27 pm
#67
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
I also have had good experiences there. HOWEVER, each time they did add several $ for 'minibar', which was nexer used. Both times I e-mailed a complaint, and it eventually was credited. What a nuisance!
Jan 24, 2005, 9:34 am
#68
Join Date: Jun 2004
Location: Boston, MA
Programs: AA Gold, HH Silver, Starwood Gold
Posts: 59
Boston Airport Hilton
Just wanted to post a big thumbs up for this hotel. My husband and I checked in for a two-fold reason: 1) we live on a boat in Boston Harbor and the projected weekend weather (ie blizzard, hurricane force winds, wind chill) was just too much to deal with; and 2) I was allegedly flying to Houston Sunday morning and figured if I was flying out, I'd be better off on-airport. Many of the hotel staff was stuck there from Friday afternoon on. Most of the guests were stuck on their way out. I can't say enough about how gracious the staff was under the circumstances. I was equally impressed with the guests.
While I never made it to Houston, we did have a warm weekend!
While I never made it to Houston, we did have a warm weekend!
Jan 1, 2006, 1:25 pm
#71
Join Date: Apr 2001
Posts: 334
Logan Airport (BOS) Hilton, Paper Napkins in Full Service Restaurant
We are very infrequent Hilton guests. We frequent Marriott most frequently, and Starwood second.
On a recent stay at the Hilton Hotel (full-service) at Boston's Logan International Airport we opted to have breakfast in their restaurant (Berkshire's). We were surprised to find that in a restaurant offering a $15.00pp breakfast buffet that there were paper napkins on our table, and not cloth napkins. Is this a Hilton phenomena at their full-service hotels, or a hotel-specific thing?
At a similar price point at Marriott (airport) Hotels they offer "cook to order" omlettes as part of their "full" breakfast buffet and cloth napkins. This Hilton offered scrambled eggs and french toast on their breakfast buffet, no omlettes.
This remined me a bit of the shift from silverware to plastic cutlery in First Class on the airlines, post 9-11. I wonder if the paper napkins at Hilton are a FAA or TSA imposed requirement?
Rest assured, there is more to our lives then commenting about paper vs. cloth napkins. Our experience at this Hilton restaurant just seemed notably cheezy! Is this a Hilton thing?
On a recent stay at the Hilton Hotel (full-service) at Boston's Logan International Airport we opted to have breakfast in their restaurant (Berkshire's). We were surprised to find that in a restaurant offering a $15.00pp breakfast buffet that there were paper napkins on our table, and not cloth napkins. Is this a Hilton phenomena at their full-service hotels, or a hotel-specific thing?
At a similar price point at Marriott (airport) Hotels they offer "cook to order" omlettes as part of their "full" breakfast buffet and cloth napkins. This Hilton offered scrambled eggs and french toast on their breakfast buffet, no omlettes.
This remined me a bit of the shift from silverware to plastic cutlery in First Class on the airlines, post 9-11. I wonder if the paper napkins at Hilton are a FAA or TSA imposed requirement?
Rest assured, there is more to our lives then commenting about paper vs. cloth napkins. Our experience at this Hilton restaurant just seemed notably cheezy! Is this a Hilton thing?
Jan 1, 2006, 1:31 pm
#72
Join Date: May 2005
Posts: 4,872
Originally Posted by BeantownDisneyFan
We are very infrequent Hilton guests. We frequent Marriott most frequently, and Starwood second.
On a recent stay at the Hilton Hotel (full-service) at Boston's Logan International Airport we opted to have breakfast in their restaurant (Berkshire's). We were surprised to find that in a restaurant offering a $15.00pp breakfast buffet that there were paper napkins on our table, and not cloth napkins. Is this a Hilton phenomena at their full-service hotels, or a hotel-specific thing?
At a similar price point at Marriott (airport) Hotels they offer "cook to order" omlettes as part of their "full" breakfast buffet and cloth napkins. This Hilton offered scrambled eggs and french toast on their breakfast buffet, no omlettes.
This remined me a bit of the shift from silverware to plastic cutlery in First Class on the airlines, post 9-11. I wonder if the paper napkins at Hilton are a FAA or TSA imposed requirement?
Rest assured, there is more to our lives then commenting about paper vs. cloth napkins. Our experience at this Hilton restaurant just seemed notably cheezy! Is this a Hilton thing?
On a recent stay at the Hilton Hotel (full-service) at Boston's Logan International Airport we opted to have breakfast in their restaurant (Berkshire's). We were surprised to find that in a restaurant offering a $15.00pp breakfast buffet that there were paper napkins on our table, and not cloth napkins. Is this a Hilton phenomena at their full-service hotels, or a hotel-specific thing?
At a similar price point at Marriott (airport) Hotels they offer "cook to order" omlettes as part of their "full" breakfast buffet and cloth napkins. This Hilton offered scrambled eggs and french toast on their breakfast buffet, no omlettes.
This remined me a bit of the shift from silverware to plastic cutlery in First Class on the airlines, post 9-11. I wonder if the paper napkins at Hilton are a FAA or TSA imposed requirement?
Rest assured, there is more to our lives then commenting about paper vs. cloth napkins. Our experience at this Hilton restaurant just seemed notably cheezy! Is this a Hilton thing?
Jan 2, 2006, 3:42 am
#74
Join Date: Jan 2002
Location: FRA
Posts: 2,175
i dont understand why you dont take the poster seriously.
first all, there are many more important things in the world, yes ... but this is true for 100% of all questions asked/discussed in flyertalk.
if you dont want to contribute to the topic, why dont you just leave it and read something else? obviously you also have nothing more important to do .......
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back to topic:
this is not something that should happen in a hilton hotel. clear statement. being from europe and spoiled by hiltons in europe and asia, i can also see that many hiltons in the USA do not seem to deserve this brandname anymore. paper napkins in a four or five star hotel is a clear no-go. if they have to cut the cost down like this, in a way that the consumer actually can see, then you have the full right to assume that they have already cut down the cost to a minimum behind the scenes ... so dont expect them to spend the necessary money on cleaning, etc ...
first all, there are many more important things in the world, yes ... but this is true for 100% of all questions asked/discussed in flyertalk.
if you dont want to contribute to the topic, why dont you just leave it and read something else? obviously you also have nothing more important to do .......
-------
back to topic:
this is not something that should happen in a hilton hotel. clear statement. being from europe and spoiled by hiltons in europe and asia, i can also see that many hiltons in the USA do not seem to deserve this brandname anymore. paper napkins in a four or five star hotel is a clear no-go. if they have to cut the cost down like this, in a way that the consumer actually can see, then you have the full right to assume that they have already cut down the cost to a minimum behind the scenes ... so dont expect them to spend the necessary money on cleaning, etc ...