Unusually friendly?
Jan 27, 2012, 7:20 pm
#1
Original Poster
Join Date: Jul 2010
Posts: 381
Unusually friendly?
I've stayed at a couple of Hilton properties recently and does it seem to anyone else that they have been much more friendly lately?
Tonight one was a quick one nighter in a Hampton and the guy at the front desk went as far as to shake my hand. Can't remember anything like that except at a resort. Not even sure then.
Tonight one was a quick one nighter in a Hampton and the guy at the front desk went as far as to shake my hand. Can't remember anything like that except at a resort. Not even sure then.
Jan 27, 2012, 7:25 pm
#2
Join Date: Sep 2010
Programs: HHonors Diamond; My Mom's Favorite Kid
Posts: 3,929
I've stayed at a couple of Hilton properties recently and does it seem to anyone else that they have been much more friendly lately?
Tonight one was a quick one nighter in a Hampton and the guy at the front desk went as far as to shake my hand. Can't remember anything like that except at a resort. Not even sure then.
Tonight one was a quick one nighter in a Hampton and the guy at the front desk went as far as to shake my hand. Can't remember anything like that except at a resort. Not even sure then.
Jan 28, 2012, 12:01 am
#4
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
I stayed at a few HGI's in California recently. I don't stay in hotels often, but I thought they were extra friendly. Just simple things, like making a point to look me in the eye and say something every time I walked past the front desk.
Jan 28, 2012, 10:11 am
#6
Join Date: Apr 2011
Programs: Bonvoy Amb LTT, HHonors Diamond, AA ExPlat, United Silver
Posts: 641
In my last 4 stays, definite positive change. More conversation, more thanks for staying with us. Little things make a big difference.
Jan 28, 2012, 10:40 am
#7
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
Jan 28, 2012, 12:20 pm
#8
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
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Jan 28, 2012, 2:01 pm
#9
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
I've stayed at a couple of Hilton properties recently and does it seem to anyone else that they have been much more friendly lately?
Tonight one was a quick one nighter in a Hampton and the guy at the front desk went as far as to shake my hand. Can't remember anything like that except at a resort. Not even sure then.
Tonight one was a quick one nighter in a Hampton and the guy at the front desk went as far as to shake my hand. Can't remember anything like that except at a resort. Not even sure then.
Your observations are correct and there is some reason for the friendly behavior of (some) Hilton staff members.
Hilton run a worldwide competition. Not sure which staff members are included.
All I know is that the HHonors representative/responsible person from that hotel with the highest customer satisfaction scores (from on-line questionnaires) gets a bonus of 10,000 $ @:-)
Jan 28, 2012, 3:51 pm
#12
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Join Date: Jan 2012
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Was told by an HHonors responsible in a Hilton hotel in January this year. Was asked to fill-in all the questions with 9 and 10. When I asked for the reason, I was explained. Maybe this competition is not for the whole Hilton group? No idea, didn't ask more question.
Jan 28, 2012, 8:56 pm
#14
Join Date: Jul 2005
Location: Greenville SC - GSP/AVL/CLT
Programs: Hilton Diamond, Marriott Gold, Delta Platinum, American Platinum, Air Canada 25K
Posts: 325
DT Farmers Branch Dallas last week
Have not been to a more friendly property. Staff was amazingly helpful, made lots of eye contact and smiled. Maybe it was just Texas/southern and I have spent too much time on the west coast lately
Edited to add:
Their shuttle took me to a business location where I conducted a 4 hour trainning session. When I was done, the driver was waiting for me outside the lobby and wisked me off to the airport for my next flight. I met with some clients in the lobby the night before and informed the front desk staff of my whereabouts when they arrived. The rep gopt out from behind the desk to show them where I was seated. The can-do attitude of the front desk and staff was just surprising considering the other properties that I have held meetings at.
Have not been to a more friendly property. Staff was amazingly helpful, made lots of eye contact and smiled. Maybe it was just Texas/southern and I have spent too much time on the west coast lately
Edited to add:
Their shuttle took me to a business location where I conducted a 4 hour trainning session. When I was done, the driver was waiting for me outside the lobby and wisked me off to the airport for my next flight. I met with some clients in the lobby the night before and informed the front desk staff of my whereabouts when they arrived. The rep gopt out from behind the desk to show them where I was seated. The can-do attitude of the front desk and staff was just surprising considering the other properties that I have held meetings at.
Last edited by cullen24; Jan 28, 2012 at 9:13 pm
Jan 28, 2012, 9:05 pm
#15
Join Date: Aug 2009
Programs: UA, HH & Marriott
Posts: 357
Friendly service is great, but it shouldn't be just about smiling and putting on a "show". It should also be about being attentive and caring for the customer like they're being valued. I haven't stayed in a property these days, but I always appreciate those agents that are both friendly AND caring.