BruceyBonus

Does anyone have a direct email address for the Hilton Pasadena? I'm trying to get my HHonors number added to a booking made by my employer, but don't fancy making an international phone call from my UK mobile.

milesmilesmiles

[email protected] is address for front desk manager.

eddieflyer

I'm diamond with hilton and hyatt, but it doesn't seem to benefit me here. Reading the dated posts, this place sounds like a dump, they aren't accommodating and they upcharge the breakfast benefit, costing me for an omelette. That's a peeve. Any alternative suggestions?

Am headed to a convention at Pasadena center. Flying into BUR. I'm sure cost of living is higher here than DC, but seems like this area is short on supply. Not seeing a lot of places nearby.

DELee

That's why this place does what it does (as well as the Sheraton Pasadena) - they own the Pasadena Convention Center hotel business. They know that they have a captive market. If you are willing to drive (as well as ultimately pay to park or park and walk) or go to and from on the Metro Gold Line, there are many other HHonors, Gold Passport or even Marriott Rewards properties in the vicinity.

David

arlflyer

I would suggest the San Gabriel Hilton. Nice property, good breakfast, often good rates. If you like Asian cuisine (most namely every provincial/regional style of Chinese imaginable) you will also be in heaven in that area.

Michael19887

I stayed here recently for a wedding. The rooms are a dump as others have noted. The lounge chair was missing from our room - just a huge empty space. The a/c units are insanely loud, like a train coming through the room every time it turns on. The renovations are underway though, so this problem should be resolved soon. Besides the conditions of the room we had a great stay. The service was good as was the diamond breakfast, which is a full buffet and no need to deal with vouchers. The host had a list and alerted the server that our breakfast was complementary. We also found the food served in the (dated) bar area to be of good quality and reasonably priced. Valet always brought the car promptly. Good redemption value at 40,000 points/night for $250.00 rooms.

CPMaverick

Any recent experiences? It looks like they are more than halfway through the room upgrade timeline, though not sure if there are any renovated rooms available.

I'm newly Diamond and want to stay in this general area or downtown. It doesn't sound like this is the best place to enjoy your Diamond benefits, but maybe things are getting better?

My stay would be 2 weeks from now.

ptownca

My suggestion is to call the hotel and see which floors are done. I stayed there in February and it was fine, even with somewhat dated rooms. Service was always good and the breakfast very nicely done.

jefftiger

I stayed here last week and I received a room on the top floor. It was newly renovated and I was very pleased with it. The front desk agent said that the top floor (14th, I think) had just been reopened a week or so before. The room look is very clean, somewhat in the style of Hiltons that I've stayed at in New Zealand or in Melbourne (apparently leaving the chain). There were a lot of electrical outlets and USB ports for charging electronics.

My only complaint with the renovation is that the room had very little drawer space for storing clothes. There was a set of drawers between the double beds, but that was all.

As others have noted, as a Diamond, I received full buffet breakfast in the restaurant. Service was excellent and the food options were good.

There is still a lot of refurbishment going on at this hotel. The lobby area is under construction. I didn't notice any noise, but I wasn't in my room during working hours. Presumably other floors are getting refurbished as well.

beachfan

Any recent updates? Are the renovations complete?

I'm trying to decide between this and the Hilton San Gabriel for a free weekend night cert for my wife on a visit to Huntington Gardens, and the distances are similar. She is a Diamond via Aspire card.

Ease of parking is a consideration, cost of parking also, but secondary.

smmrfld

Craig6z

Consider the Doubletree - Arcadia/Monrovia. Closer to a boutique hotel versus what you usually see as a Doubletree, excellent breakfast, and free parking.

365RoadWarrior

I agree. This is my first-choice in the area. Plenty of "stuff" nearby too: grocery stores, shops, restaurants. They aren't as trendy/unique/upscale as Pasadena, but they are functional. Good public transit too, for those traveling without cars.

kitkatft

THANK YOU. You just saved me a lot of research. I was kind of getting that impression from TripAdvisor, but this cements what I'm seeing.

smmrfld

ES Arcadia has now been renovated.