Rumor - Diamonds to get all on-property benefits
Jan 26, 2012, 2:03 pm
#346
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
This is exactly what I've noticed/learned over the past few months (if not longer). Not sure why this happens, or how long I've been out of the loop. But it works.
Jan 26, 2012, 3:04 pm
#347
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I find this is often the case at the end of making a booking on Hilton.com. However if I then click on the nor1 upgrade link in the email confirmation this then offers a 1-cat upgrade at zero cost - perhaps give that a go and see if anything different? If one was being cynical this is a way to even get Diamonds & Golds paying for their expected upgrade, if being generous it's just more poor IT from Hilton!
Oh wait, I know why they make me go there...
Jan 26, 2012, 3:14 pm
#348
Join Date: Jan 2003
Posts: 3,785
I've always wondered if I check the free NOR1 upgrade, do I lose the chance of a free better upgrade at check in? The free one is the minimum upgrade (if there are rooms available) for diamond anyway, so there is really no reason to check it.
Jan 26, 2012, 3:25 pm
#349
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,113
The following policy will apply at all Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ hotels with Executive Floor Lounges. Executive Floor Lounges are available only at select properties.
If you are a Gold HHonors guest, you and up to one additional registered guest will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
If you are a Gold HHonors guest, you and up to one additional registered guest will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
Cheers.
Jan 26, 2012, 5:10 pm
#350
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
And that's why I dropped Hilton/went to Blue from Gold & increased my stays at Marriott. With Marriott, Golds automatically get lounge access regardless if they're in an exec room or floor. I don't like playing the will I/won't I guessing game, especially when on holiday.
Cheers.
Cheers.
If almost all your stays are at Marriott properties with lougnes then Marriott would make sense for you.
Jan 27, 2012, 4:39 am
#352
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Just a quick FYI - my last two stays since the changes came in didn't result in 1k MyWay points. Now that it's on the Hilton website I dropped a quick email to DD last night mentioning they seemed to be missing - 2k points added overnight 
Jan 27, 2012, 5:18 am
#353
Join Date: Apr 2011
Programs: Bonvoy Amb LTT, HHonors Diamond, AA ExPlat, United Silver
Posts: 641
Nice to see that Hilton CS is prompt and attentive.
Jan 27, 2012, 5:20 am
#354
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Jan 27, 2012, 5:21 am
#355
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Jan 27, 2012, 5:24 am
#356
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
IIRC that's how it has always appeared with NOR1, I guess the question is whether people still get suite upgrades having selected that. I've always wondered what difference selecting NOR1 one has for Gold & Diamonds. I tend to do it anyway but don't know if it has any impact.
Jan 27, 2012, 5:42 am
#357
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
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Posts: 14,214
I've almost always selected only the complimentary upgrade. Sometimes I get it, sometimes I don't.
What I think is really not on is the concept of "guest room plus" and "deluxe room plus". Those aren't upgrades, they're hair-splitting exercises.
What I think is really not on is the concept of "guest room plus" and "deluxe room plus". Those aren't upgrades, they're hair-splitting exercises.
Jan 27, 2012, 7:26 am
#358
Join Date: Aug 2006
Location: Riga, Latvia, EU
Programs: SK Lifetime EB*G, HHonors Diamond, BalticMiles VIP, Turkish Airlines Miles@Smiles, Club Carlson
Posts: 321
Few minutes ago checked in at Hilton Garden Inn Frankfurt Airport. As Diamond was still offered choice between 750 extra points or complimentary breakfast, but not both. (Choosed breakfast because I have free morning tomorrow). No room upgrade because (as they said) all rooms here are the same. Asked if they are aware about new policy regarding Hilton Diamond members - yes, they generally know about that, but this policy has not yet implemented here at HGI FRA. Ah yes, also received one small 0.5 L complimentary bottle of water right at check-in counter 
Jan 27, 2012, 7:35 am
#359
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Few minutes ago checked in at Hilton Garden Inn Frankfurt Airport. As Diamond was still offered choice between 750 extra points or complimentary breakfast, but not both. (Choosed breakfast because I have free morning tomorrow). No room upgrade because (as they said) all rooms here are the same. Asked if they are aware about new policy regarding Hilton Diamond members - yes, they generally know about that, but this policy has not yet implemented here at HGI FRA. Ah yes, also received one small 0.5 L complimentary bottle of water right at check-in counter
I wonder if they are going enhance HGI benefits as well though if the desk clerk told you that at check in? Be nice if they did since I stay at HGI's a lot.
Jan 27, 2012, 7:38 am
#360
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
Few minutes ago checked in at Hilton Garden Inn Frankfurt Airport. As Diamond was still offered choice between 750 extra points or complimentary breakfast, but not both. (Choosed breakfast because I have free morning tomorrow). No room upgrade because (as they said) all rooms here are the same. Asked if they are aware about new policy regarding Hilton Diamond members - yes, they generally know about that, but this policy has not yet implemented here at HGI FRA. Ah yes, also received one small 0.5 L complimentary bottle of water right at check-in counter