Originally Posted by Finkface (Post 28009509)

Conrad London St. James went from 32,000 + £116 to 32,000 + £307.68!

Not happy. I had it booked fully on points and wanted to change it to P&M. I tried to change it the day the change was announced (back in Jan) but before it was implemented but they had removed all P&M options. I called in and was told they had suspended P&M bookings until the new rates were in place so they would not allow me to book the 32k + £116 even though I was fully 1 month+ before the changes, and still 9 months prior to my stay. Poor service all around.

Originally Posted by Eujeanie (Post 28009664)

That is not right. You should have been able to book it at the old rates, right up until the day of the changeover. No "suspended" period.

Every one of my upcoming P&M upcoming stays (booked months ago) are so much higher now it is ridiculous. I'm willing to forego the points on the cash part and pocket the savings.

Oh, and don't forget Lauren kept telling us "these are changes we all asked for" - WHO asked for these changes, Lauren, you still haven't answered that, it certainly was not anyone here on FT. As bad as the changes are in most cases, it is even more insulting that it was couched as something wonderful for all of us. Yeah, we were all clamoring to pay more!

Originally Posted by Eujeanie (Post 28009664)

That is not right. You should have been able to book it at the old rates, right up until the day of the changeover. No "suspended" period.

Every one of my upcoming P&M upcoming stays (booked months ago) are so much higher now it is ridiculous. I'm willing to forego the points on the cash part and pocket the savings.

Oh, and don't forget Lauren kept telling us "these are changes we all asked for" - WHO asked for these changes, Lauren, you still haven't answered that, it certainly was not anyone here on FT. As bad as the changes are in most cases, it is even more insulting that it was couched as something wonderful for all of us. Yeah, we were all clamoring to pay more!

Originally Posted by Finkface (Post 28010049)

I have a transcript of my chat (I chatted first and then called in) where she said the hotel was not offering P&M at that point. I said I had a points booking and just wanted to change it to P&M (which I had had previously) and she said I had to wait until after the changes took effect to book P&M.

Originally Posted by Friendly Traveling Deathmerchant (Post 28010307)

This week, I had a few reservations in Spain that were around 30k to 40k. Nice exec type Hiltons, not Hamptons, etc. I wound up having to cancel them due to a flight snafu, and wound up in Puerto Vallarta instead. 70,000 point rooms there (yes, I know an all-inclusive isn't apples-to-apples, but a Hilton PV rate used to be 50,000.)

Originally Posted by wizla (Post 28009861)

Lauren - whilst we respect the hard work you do it's very clear that this is a very unwelcome addition to the honors program, I'm sure I'm not alone in asking for your comments on this

Originally Posted by Friendly Traveling Deathmerchant (Post 28010307)

The too-late lesson I'm only starting to learn: don't bank your points for your future plans. Use them.

Originally Posted by eponymous_coward (Post 28011166)

If you're representing your company in social media, you don't get to go "well, I think my bosses are idiots and I am totally taking your side" unless you want to experience unemployment. You're going to get corporate boilerplate as commentary.

I'm at a complete loss as to what the point is at getting Hilton's social media representative to comment on your dissatisfaction is supposed to achieve. Perhaps venting your displeasure will make the point and get a change, though that's a function of what YOU have to say, not HER.

What large corporations understand is losing business. And, not to put too fine a point on it, but anyone who's been around for more than five minutes knows that Hilton has a long, long record of not particularly caring about their redemption value proposition:

http://viewfromthewing.boardingarea....eir-customers/

Despite the routine devaluations, Hilton's doing quite nicely. If their value proposition doesn't work for you any more, walking out the door to hotels.com and cashback portals is a fine way to go. 15-20% back, easy (which is around what I shoot for from Hilton).



40k here.

:)

All told the cash + money loses some value, but there's other places where I see it (I travel to places like BKK or PHX during slow seasons, so outright points redemptions are not terrible values there. A rate of >.5 cpp is achievable, plus I go places where taxes + fees really ding you). I could walk to hotels.com pretty easily, though, and not be chained to the next Hilton devaluation.

Originally Posted by Eujeanie (Post 28010247)

If the date was before the date of the switchover, then I still call foul...you are given a DATE for a reason, so you can make the changes you want before that time.

Jeez, between AS and HH they seem out to get us, FF. :D

Originally Posted by PaulH1 (Post 28010264)

Before the new slider P + M was mentioned to us all i thought something strange was going on back in November 2016

Many Conrad and Hilton hotels that had almost continuous availability of points and money throughout the whole of 2016 suddenly stopped being available the end of last year and was only available for cash or full points redemptions.

I strongly believe many hotels suspended the old points and money option towards the end of 2016 because they was aware the slider system was being implemented in March.

Originally Posted by eponymous_coward (Post 28011166)

If you're representing your company in social media, you don't get to go "well, I think my bosses are idiots and I am totally taking your side" unless you want to experience unemployment. You're going to get corporate boilerplate as commentary.

I'm at a complete loss as to what the point is at getting Hilton's social media representative to comment on your dissatisfaction is supposed to achieve. Perhaps venting your displeasure will make the point and get a change, though that's a function of what YOU have to say, not HER.

What large corporations understand is losing business. And, not to put too fine a point on it, but anyone who's been around for more than five minutes knows that Hilton has a long, long record of not particularly caring about their redemption value proposition:

http://viewfromthewing.boardingarea....eir-customers/

Despite the routine devaluations, Hilton's doing quite nicely. If their value proposition doesn't work for you any more, walking out the door to hotels.com and cashback portals is a fine way to go. 15-20% back, easy (which is around what I shoot for from Hilton).

Originally Posted by Finkface (Post 28010049)

I have a transcript of my chat (I chatted first and then called in) where she said the hotel was not offering P&M at that point. I said I had a points booking and just wanted to change it to P&M (which I had had previously) and she said I had to wait until after the changes took effect to book P&M.

Originally Posted by jeffandnicole (Post 28013914)

The P&M was always in a minority of hotels anyway. It'll be no different than if you saw a rate that went up, and you wanted to get the old rate. Just because something is offered today doesn't mean it'll be offered tomorrow.

I'd be way more upset if I opted to pay cash for the room, then wanted to switch it to P&M.

Originally Posted by Finkface (Post 28014347)

P&M was offered right up to the day the changes were announced. I had planned to make the switch a couple of days earlier but didn't think there was any rush. Then I saw the announcement and figured I better do it but from that day onward, there was no way to book P&M. When I asked, I was told that hotel had pulled P&M until the changes came into effect. It then became bookable again after the implementation date but at 2.5 times the cash price as it was before the changes.

Originally Posted by Finkface (Post 28014347)

P&M was offered right up to the day the changes were announced. I had planned to make the switch a couple of days earlier but didn't think there was any rush. Then I saw the announcement and figured I better do it but from that day onward, there was no way to book P&M. When I asked, I was told that hotel had pulled P&M until the changes came into effect. It then became bookable again after the implementation date but at 2.5 times the cash price as it was before the changes.