Complaints/Compliments
Dec 14, 2001, 6:24 pm
#1
Original Poster
Join Date: May 2001
Location: midwest
Posts: 366
Complaints/Compliments
While we are usually wiling to file a complaint (somebody said one complaint will generate four other negative reports) how many of us are also willing ot file a compliment when everything goes "just above" the expected?
Dec 14, 2001, 7:58 pm
#2
In Memoriam
Join Date: May 1999
Location: PVD
Posts: 1,560
Me! I had a great experience at the Embassy Suites Chicago Lakefront recently and made sure I got the front desk clerk's name and wrote a letter to the hotel manager. When an employee goes above and beyond their duty, it should definitely be noted. I also fill out those "How are we doing?" surveys when I have an especially good experience as well as a bad one.
Dec 14, 2001, 9:02 pm
#3
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by suzieq:
how many of us are also willing ot file a compliment when everything goes "just above" the expected?</font>
how many of us are also willing ot file a compliment when everything goes "just above" the expected?</font>
Dec 15, 2001, 5:53 am
#4
Join Date: Nov 2000
Location: HHonors Diamond, Uk
Posts: 57
Would'nt it be great to have something like the SOS awards AA have for their FF's to hand to employees. I'm not certain but I don't think HHonors have anything like this. I've e-mailed Adam/Kristy to ask if they do and their opinion on the idea.
Dec 15, 2001, 12:31 pm
#6
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by doc:
HHonors use to have such certs to give to such employees. </font>
HHonors use to have such certs to give to such employees. </font>
Dec 15, 2001, 3:49 pm
#7
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
Join Date: Nov 2000
Location: ORD (MDW stinks)
Programs: UAMM, AAMM & ExPlat, Marriott lifetime Plat, IHG Plat, Hilton Diamond
Posts: 23,507
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by suzieq:
how many of us are also willing ot file a compliment when everything goes "just above" the expected?</font>
how many of us are also willing ot file a compliment when everything goes "just above" the expected?</font>
Dec 15, 2001, 6:55 pm
#8
Join Date: Jun 2001
Location: Seattle, WA, USA
Programs: DL
Posts: 863
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by suzieq:
While we are usually wiling to file a complaint (somebody said one complaint will generate four other negative reports) how many of us are also willing ot file a compliment when everything goes "just above" the expected?</font>
While we are usually wiling to file a complaint (somebody said one complaint will generate four other negative reports) how many of us are also willing ot file a compliment when everything goes "just above" the expected?</font>
Dec 17, 2001, 9:56 am
#9
Join Date: Nov 2000
Location: HHonors Diamond, Uk
Posts: 57
Received the following response today from Kristy.
"At this time, we do not have anything comparable to the cards you reference, however, I can certainly see your point with regards to offering an additional incentive to employees. We will definitely pass your
suggestion along for future consideration.
Best regards,
Kristy"
"At this time, we do not have anything comparable to the cards you reference, however, I can certainly see your point with regards to offering an additional incentive to employees. We will definitely pass your
suggestion along for future consideration.
Best regards,
Kristy"
