Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Jan 2, 2006, 3:02 pm
#151
Join Date: Nov 2001
Programs: AA PLT 2MM, UA Silver, HHonors Gold, Marriott Titanium, IHG Platinum
Posts: 232
I cHHated with the Diamond Rep
I had the same thing happen to me over Thanksgiving - gave the Diamond Desk a call last month and got it resolved. Today, I had the same problem for my stay ending 12/30, so I decided to do the cHHat now option available to Diamonds on the website. The agent indicated that month end processing is occurring and that a batch update should occur today or tomorrow and to wait for the update to proceed for the points and miles to post.
Jan 2, 2006, 3:27 pm
#152
Join Date: Dec 2005
Location: STL or is it FL350?
Programs: AA Plat (1MM)/HH Dia/DL Sil/SPG Gld/HERTZ 5*/MR Sil
Posts: 49
Misssing Stay Update
I had a stay in late November to early December that did not credit. I figured it was lost. I followed the advice and contacted the Diamond Desk via CChat and guess what? The stay will be updated by tomorrow. Here is the text from the Diamond Desk:
I apologize for any inconvenience. The stay was incorrectly categorized as an ineligible stay. I have updated the stay and credited should appear after today Central Standard Time.
This site rocks!!!!!!!
I apologize for any inconvenience. The stay was incorrectly categorized as an ineligible stay. I have updated the stay and credited should appear after today Central Standard Time.
This site rocks!!!!!!!
Jan 2, 2006, 10:10 pm
#153
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
Same thing happened with a stay on December 28-30 that I just had. Stay and night credits posted, but zero points. I'm going to wait it out a week or so before calling. It was an award stay with about $15 of incidentals on the bill, so it's not a lot of points but I will contact Hilton if the points don't post within a week or two.
Jan 3, 2006, 5:50 am
#154
Join Date: Sep 2004
Location: TVC
Programs: HH Diamond, NWA
Posts: 218
Stays the 12/28 and 12/29 posted, with no points yet. I'm not going to worry about it or call for a week or more. This was happening a lot at the end of November too, but points finally posted a few days after the stays did - maybe it's going to be a usual thing for end of the month stays 
Jan 3, 2006, 2:59 pm
#157
Join Date: Jan 2005
Location: ATL
Programs: AA Gold, HH Diamond
Posts: 1,061
I had a stay on 12-29 that posted with 0 points too but this afternoon all is well, I got full credit, and without having to call Hhonors desk ^
Must have ben a glitch or delay in the computer system.
Must have ben a glitch or delay in the computer system.
Jan 3, 2006, 5:16 pm
#158
Join Date: Dec 2005
Location: STL or is it FL350?
Programs: AA Plat (1MM)/HH Dia/DL Sil/SPG Gld/HERTZ 5*/MR Sil
Posts: 49
Update
Originally Posted by Dudesdad
I had a stay in late November to early December that did not credit. I figured it was lost. I followed the advice and contacted the Diamond Desk via cHHhat and guess what? The stay will be updated by tomorrow. ................
Mar 25, 2006, 4:53 pm
#162
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 683
Missing Amex Cobrand Booking Bonus?
My last four stays have required calling the Diamond Desk to get credit for these points. I always pay and book with my Amex, but for some reason they have changed the method of payment to "cash" in the stay details. Fortunately the online folios show payment with an Amex. One poor fool at the Diamond Desk insisted I would have to fax in the receipts to get credit, even though they can be viewed online! Fortunately I knew to call back and get someone who was more helpful.
Has anyone else encountered this recently?
Has anyone else encountered this recently?
May 15, 2006, 6:46 pm
#164
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Missing points
Has anyone run into this situation? I made an award reservation for 1 night at 25,000 points. When I reviewed it, I realized I made a mistake on it (1 person instead of 2). So not wanting to lose the day, I made a new award reservation with the proper info. Once I made sure that one posted, I cancelled the old reservation (25,000 points) a few hours later.
When I checked my account balance today, I had a NEGATIVE balance. Not only were the points from the cancelled award not redeposited, addtional points had been deducted.
I spoke to a CS agent and explained that my points were missing. She redeposited my cancelled points but didn't do anything about the additional missing points. I told her I did a ZERO exchange (25000 out, 25000 back in) so the total points should not have changed compared to before the transactions.
I explained the situation to a supervisor, pointing out that it is impossible to have a NEGATIVE balance since the system will not allow a certificate to be issued without sufficient points. Therefore I had to have more than 25,000 points before the award was issued. She agreed but didn't do anything only "investigate".
I have a print out of the proper point total. Now what?
When I checked my account balance today, I had a NEGATIVE balance. Not only were the points from the cancelled award not redeposited, addtional points had been deducted.
I spoke to a CS agent and explained that my points were missing. She redeposited my cancelled points but didn't do anything about the additional missing points. I told her I did a ZERO exchange (25000 out, 25000 back in) so the total points should not have changed compared to before the transactions.
I explained the situation to a supervisor, pointing out that it is impossible to have a NEGATIVE balance since the system will not allow a certificate to be issued without sufficient points. Therefore I had to have more than 25,000 points before the award was issued. She agreed but didn't do anything only "investigate".
I have a print out of the proper point total. Now what?
Last edited by travelinfoo; May 16, 2006 at 8:17 am
May 15, 2006, 10:36 pm
#165
Join Date: May 2002
Location: DTW
Programs: HH Diamond
Posts: 1,934
Wait until the Supervisor finishes their investigation and gets back to you.
If you don't hear anything in 4-5 business days then I would contact them again. Hopefully you have names of who you spoke with as that may be helpful to deal with the same people.
Good luck.
If you don't hear anything in 4-5 business days then I would contact them again. Hopefully you have names of who you spoke with as that may be helpful to deal with the same people.
Good luck.