Jul 9, 2013, 2:45 pm
Last edit by: JDiver
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To e-mail HH Diamond: diamond <at> hilton.com
To call the Diamond Desk: 877-444-9847
You can try: flyertalk <at> hilton.com
To e-mail HH Diamond: diamond <at> hilton.com
To call the Diamond Desk: 877-444-9847
You can try: flyertalk <at> hilton.com
How to Contact the Diamond Desk: The Definitive Thread
Feb 1, 2023, 2:27 am
#76
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,975
Now talking to the Twitter team. Not overlapping.
No response from the Diamond desk.
Seems that the HGI is claiming that we checked out a day earlier on the 5 night reward stay.
This is despite them billing us for dinner and breakfast the following day!
As a result I didn't get any nights credited or stay or points spent etc.
I even have my Google timeline to prove that we were at the hotel.
It is poor when as a Diamond we have to try and prove that we were at a hotel.
Oddly the hotel didn't get a response to their emails either.
They have not said to me that we didn't stay on the 5th night, but according to Hilton they told them that we didn't.
Shame as we have enjoyed our three stays at the hotel.
No response from the Diamond desk.
Seems that the HGI is claiming that we checked out a day earlier on the 5 night reward stay.
This is despite them billing us for dinner and breakfast the following day!
As a result I didn't get any nights credited or stay or points spent etc.
I even have my Google timeline to prove that we were at the hotel.
It is poor when as a Diamond we have to try and prove that we were at a hotel.
Oddly the hotel didn't get a response to their emails either.
They have not said to me that we didn't stay on the 5th night, but according to Hilton they told them that we didn't.
Shame as we have enjoyed our three stays at the hotel.
Feb 1, 2023, 2:28 am
#77
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,975
They just sent two automatic replies. Been almost 3 weeks and counting.....
Feb 1, 2023, 7:39 am
#78
Join Date: May 2005
Posts: 4,872
Feb 1, 2023, 8:24 am
#79
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
[email protected] seems to work quite well for me - on the most recent two occasions, my issue was resolved within a few days without any follow up required.
Feb 2, 2023, 3:32 am
#80
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,060
Diamond Desk toll-free (U.S.) number:
+1 855-292-5757
+1 855-292-5757
Feb 8, 2023, 6:27 pm
#86
Join Date: Jun 2004
Programs: BD, DL, UA, AA, Marriott, SPG
Posts: 1,131
https://www.flyertalk.com/forum/memb...mbassador.html
Message William by clicking on the above link. For anything Hilton related that customer service cannot solve he is your best best.
Message William by clicking on the above link. For anything Hilton related that customer service cannot solve he is your best best.
Feb 8, 2023, 6:30 pm
#87
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
https://www.flyertalk.com/forum/memb...mbassador.html
Message William by clicking on the above link. For anything Hilton related that customer service cannot solve he is your best best.
Message William by clicking on the above link. For anything Hilton related that customer service cannot solve he is your best best.
Best regards,
William
Mar 23, 2024, 11:57 am
#88
Join Date: Sep 2009
Posts: 516
Hilton Diamond Desk number
Does anyone have Hilton Diamond desk number . It seems that the number 1-877-444-9847 is no longer connect to Hilton diamond desk . I need help with cancellation problem at Conrad Las Vegas . If you have a new diamond desk number, please share. Thank you .
Mar 23, 2024, 1:32 pm
#90
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
+1-855-292-2765