Slow "Hi-Speed" Internet in almost every Honors property
Oct 21, 2010, 4:48 pm
#16
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
I stayed at an ES this week and the "free" HS connection was slow as molasses. I too gave up and tethered to my BB.
To add insult to injury, there was a "buy now" icon to upgrade your connection speed for JUST $14.95
To add insult to injury, there was a "buy now" icon to upgrade your connection speed for JUST $14.95
Oct 21, 2010, 5:12 pm
#17
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I thought all gold and diamonds were to get the highest speed for free if there were two options available.
Oct 21, 2010, 7:11 pm
#18
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
http://hhonors1.hilton.com/en_US/hh/about/gold.do
Complimentary High-Speed Internet Access
While registered at any hotel within the Hilton Worldwide portfolio of brands, Gold HHonors Members will enjoy complimentary high-speed internet access. If two or more high speed offerings are available at a hotel, the Gold HHonors guest is provided access to a higher connection speed offering. This benefit is offered only for in-room access.
While registered at any hotel within the Hilton Worldwide portfolio of brands, Gold HHonors Members will enjoy complimentary high-speed internet access. If two or more high speed offerings are available at a hotel, the Gold HHonors guest is provided access to a higher connection speed offering. This benefit is offered only for in-room access.
What it really means is the Gold/Diamond should not get the lowest speed in these cases.
Oct 21, 2010, 9:50 pm
#19
Original Poster
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
I think another poster hit it on the head when they spoke of the franchise agreement. Somewhere in this needs to be adequate coverage for them to continuing advertising "free hi-speed internet". Its just a fallacy in many locations.
I've often left my hotel room, and gone to my local Starbucks to get faster internet... Last night I got thrown out of one because they were closing and I was trying to finish up work.
I just think to continue to attract business clientele (i.e. the profit sector of these hotels), they need to offer services that cater to business clientele, and REAL hi-speed internet has got to be a priority, no?
Oct 21, 2010, 9:52 pm
#20
Join Date: Dec 2008
Location: LAS
Programs: DL FO, HHonors Gold, MR Gold, ICH Plat, National EC
Posts: 255
I'm hoping this is one of those things where the lower case m means something different than the upper case M (not common to distinguish in the US), as 20 mbps is incredibly fast, it's faster for example than the base priced FIOS plan. Most people would kill for that kind of speed, and even if they got it, their wireless connection was probably running slower than that.
Peace!!
Oct 22, 2010, 11:01 am
#21
Join Date: Jun 2010
Programs: RR,HHonors,Skymiles
Posts: 7
Stayed at HI in Southport,NC in September. Property was half full, and speed was 4.0 to occaisionally 8.0 mbps. Complained to manager when checking out and she siad that was normal for their area. I recieved a pleasent surprise on credit card statement of entire cost reimbursed as 100% satisfaction guarantee was granted. I didn't want a credit, just faster connection. I called the property direct after the credit and they said since a complaint was made they wanted to make it right and asked me to return. I think I will give them another chance and know the internet will be slow. Seemed to be pro-active and I appreciate that,
Oct 22, 2010, 11:45 am
#22
Join Date: Dec 2003
Location: MEM
Programs: DL DM, Marriott/Starwood Plat
Posts: 441
Stayed at HI in Southport,NC in September. Property was half full, and speed was 4.0 to occaisionally 8.0 mbps. Complained to manager when checking out and she siad that was normal for their area. I recieved a pleasent surprise on credit card statement of entire cost reimbursed as 100% satisfaction guarantee was granted. I didn't want a credit, just faster connection. I called the property direct after the credit and they said since a complaint was made they wanted to make it right and asked me to return. I think I will give them another chance and know the internet will be slow. Seemed to be pro-active and I appreciate that,
Oct 22, 2010, 9:03 pm
#23
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Been there several times... have yet to experience good wifi service.
Oct 23, 2010, 12:14 am
#24
Original Poster
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Oct 23, 2010, 12:26 am
#25
Join Date: May 2004
Posts: 2,438
Stayed at HI in Southport,NC in September. Property was half full, and speed was 4.0 to occaisionally 8.0 mbps. Complained to manager when checking out and she siad that was normal for their area. I recieved a pleasent surprise on credit card statement of entire cost reimbursed as 100% satisfaction guarantee was granted. I didn't want a credit, just faster connection. I called the property direct after the credit and they said since a complaint was made they wanted to make it right and asked me to return. I think I will give them another chance and know the internet will be slow. Seemed to be pro-active and I appreciate that,
Oct 23, 2010, 10:29 am
#26
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
...
But they're also thinking of creating a pricing model where those who hog the bandwidth (watching movies of any type, for example) will get a pop-up after a certain amount of time saying, you've used X & if you would like to continue using X, please click her to pay a fee of Y. Then they have the option to do so or not, and the folk who aren't downloading movies or whatever aren't being penalized....
But they're also thinking of creating a pricing model where those who hog the bandwidth (watching movies of any type, for example) will get a pop-up after a certain amount of time saying, you've used X & if you would like to continue using X, please click her to pay a fee of Y. Then they have the option to do so or not, and the folk who aren't downloading movies or whatever aren't being penalized....
I once called a hotel's wifi tech support when I could not get an adequate connection.
The tech said "Here's the problem... someone is apparently downloading movies" and he shut down their connection.
My problem went away.
Ok... you folks who think it is OK, that you have a right, to hog the hotel's bandwidth... flame away.
Oct 23, 2010, 5:00 pm
#27
Join Date: Feb 2009
Location: WI
Programs: HHonors Gold, UAMP
Posts: 895
Also internet is expensive to operate, maintain, aquire. If your hotel has 200 rooms and you want each guest to have .44mb, thats gonna 88mbit/sec you need to push. From my last bandwidth buy I could get as low as ~$15/mb with a sub 100 agreement, this is also a pre wired building and such. If you ever saw the pricing for rolling out fiber you would prob crap yourself.
Oct 23, 2010, 5:11 pm
#28
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
You can't blame most people for hogging the bandwidth when they don't have a clue how much they are using.
The hotel should have controls in place on each port to adjust the speed down when it's necessary on those ports. The person watching the movie shouldn't have to suffer, nor should somebody who just wants to check their mail. The technology is there to make it seamless for everybody, which in part was why they moved it all to AT&T to avoid those issues.
Oct 24, 2010, 6:20 am
#29
Original Poster
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Also internet is expensive to operate, maintain, aquire. If your hotel has 200 rooms and you want each guest to have .44mb, thats gonna 88mbit/sec you need to push. From my last bandwidth buy I could get as low as ~$15/mb with a sub 100 agreement, this is also a pre wired building and such. If you ever saw the pricing for rolling out fiber you would prob crap yourself.
I just don't think they can advertise "hi-speed internet" when it operates at sub-par (in today's accepted society rates) speeds.
Oct 24, 2010, 2:20 pm
#30
Join Date: Mar 2009
Location: Frankfurt, Germany
Programs: LH SEN, HH Diamond, SPG Plat
Posts: 9
That goes well along with my experience. Whenever I had slow connections, it was in Hilton's in the USA. The only other time I had issues was in the Hilton Moscow, though the speed was fine, I was asked to log in about every other hour.