HERTZ customer service UK
Aug 25, 2007, 9:44 am
#1
Original Poster
Join Date: Jul 2006
Programs: UA 1K
Posts: 1,154
HERTZ customer service UK
Hello all.
Does anyone happen to know the snail-mail and/or fax# to contact HERTZ UK? I have an issue that needs resolving quickly and email and phone have proven to be pathetic with dead-end result so far. The name of a high-up rep would be awesome too!
Thanks so much!
Does anyone happen to know the snail-mail and/or fax# to contact HERTZ UK? I have an issue that needs resolving quickly and email and phone have proven to be pathetic with dead-end result so far. The name of a high-up rep would be awesome too!
Thanks so much!
Aug 25, 2007, 2:19 pm
#2
Join Date: Jun 2002
Location: South Florida
Programs: All the best ones.
Posts: 1,415
What is the complaint?
Sometimes it can days for them to respond.
Did you take your complaint to the branch first and they didn't resolve it?
Hertz seems to prefer customers to email or call will service issues, but you can write to the address on your rental invoice:
[email protected]
HERTZ UK LTD
11 VINE STREET
UXBRIDGE
MIDDLESEX UB8 1QE
UNITED KINGDOM
Sometimes it can days for them to respond.
Did you take your complaint to the branch first and they didn't resolve it?
Hertz seems to prefer customers to email or call will service issues, but you can write to the address on your rental invoice:
[email protected]
HERTZ UK LTD
11 VINE STREET
UXBRIDGE
MIDDLESEX UB8 1QE
UNITED KINGDOM
Aug 26, 2007, 1:40 am
#3
Original Poster
Join Date: Jul 2006
Programs: UA 1K
Posts: 1,154
What is the complaint?
Sometimes it can days for them to respond.
Did you take your complaint to the branch first and they didn't resolve it?
Hertz seems to prefer customers to email or call will service issues, but you can write to the address on your rental invoice:
[email protected]
HERTZ UK LTD
11 VINE STREET
UXBRIDGE
MIDDLESEX UB8 1QE
UNITED KINGDOM
Sometimes it can days for them to respond.
Did you take your complaint to the branch first and they didn't resolve it?
Hertz seems to prefer customers to email or call will service issues, but you can write to the address on your rental invoice:
[email protected]
HERTZ UK LTD
11 VINE STREET
UXBRIDGE
MIDDLESEX UB8 1QE
UNITED KINGDOM
I did call and email the branch and they were unwilling to help. The email address you quoted has taken 20 days to send me an unsatisfactory reply so I will try snail mail. They charged an upgrade fee which I did not authorise.
Thanks for your help.
Aug 26, 2007, 11:53 am
#4
Join Date: Jun 2002
Location: South Florida
Programs: All the best ones.
Posts: 1,415
- If they won't refund it, be happy with a customer service voucher for $50, or nothing if you haven't rented much.
- If you provided your cc and/or signed the rental agreement prior to the rental, then unfortunately you have no comeback, as you agreed to pay all the itemized charges.