Does anyone else hate the Hertz website?
Apr 20, 2006 | 5:42 pm
#1
Original Poster
Join Date: Oct 2002
Location: The OC ca usa
Programs: BA Blue forever!
Posts: 633
Does anyone else hate the Hertz website?
For the first time I'm attempting to reserve a car on the Hertz site. AAA gave me some stupid little coupons worth $10 or $20 which the site won't accept, for one reason or another. Definately not worth the trouble. My main complaint is that the dates, times and months are prone to change as I try to continue on to the next page. I just find it a difficult site to navigate. I tend to do much better on hotel sites.
Apr 20, 2006 | 6:29 pm
#2
Join Date: Nov 2002
Programs: UA Plat; AS MVP Gold; BA Silver; LATAM Black; Hilton Diamond; Marriott Plat; GHA Plat
Posts: 291
I don't
The only thing which annoys me is that, when you change the hour of pickup, it will automatically change the *date* of the *return* (to the day after pickup). Makes no sense.
Apr 20, 2006 | 10:22 pm
#5
Join Date: Jan 2005
Location: In Transit
Programs: PC Gold; SPG AAA; HiHo Silver; Hrtz Gld; Emld Clb; UA NWA NoBody; VA EleVAte; WN MooMoo
Posts: 1,657
Just changed a reservation. EZ to use. And, much better than the old site.
I don't believe the issues is with the Hertz site, but the fault lies in that the coupons the OP is trying to use has blackouts and exceptions.
I don't believe the issues is with the Hertz site, but the fault lies in that the coupons the OP is trying to use has blackouts and exceptions.
Apr 21, 2006 | 7:41 am
#7
Join Date: Jul 2001
Location: Near Pittsburgh, Pennsylvania, USA, Earth (PIT)
Programs: Airline/TSA Avoidance Platinum, Hotel Disloyalty Silver, Hertz 1.7*
Posts: 5,277
Originally Posted by nspatafora
The only thing which annoys me is that, when you change the hour of pickup, it will automatically change the *date* of the *return* (to the day after pickup). Makes no sense.
Regarding coupons, sometimes they don't work on a given pickup day, etc., but there are plenty of other possibilities to try in the coupon codes thread.
Apr 21, 2006 | 8:15 am
#8
Join Date: Sep 2005
Location: Class A airspace
Programs: Delta Gold, Hilton Gold, Marriott Platinum, Hertz President's Circle
Posts: 17
I try not to ever use it
I find the site so difficult to use that I never use it. I either use our corporate travel system, when I'm booking a flight at the same time, or I call Hertz directly. I find it faster and easier, and I'm somebody who like to book ALL travel online. The Hertz site just doesn't cut it, from a usability perspective.
Coupons from Hertz are another can of worms, too. I've used them twice, on reservations booked by telephone. Both times, I've had trouble. And I had to stand on line at a counter and hand the coupons over, which meant the normal #1 Club Gold super-fast pickup just didn't happen.
Coupons from Hertz are another can of worms, too. I've used them twice, on reservations booked by telephone. Both times, I've had trouble. And I had to stand on line at a counter and hand the coupons over, which meant the normal #1 Club Gold super-fast pickup just didn't happen.
Apr 21, 2006 | 11:01 pm
#9
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA PLT/2MM - DL GM - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,318
Originally Posted by nspatafora
The only thing which annoys me is that, when you change the hour of pickup, it will automatically change the *date* of the *return* (to the day after pickup). Makes no sense.
Also, I would prefer that the website automatically populate a default frequent flier account on the last page before confirmation. And for some reason, bookings made through my corporate travel tool don't show up under my list of reservations, even though I can change/cancel them online.
Apr 27, 2006 | 1:20 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,834
Don't like it
There are just too many clicks to get what you want. It could benefit from a redesign.