CHA - "sorry no cars, don't car if you have a res"
Apr 6, 2023, 9:34 am
#1
Original Poster
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
CHA - "sorry no cars, don't car if you have a res"
*care
Arrived in CHA at 9pm last Sunday. Got to the Hertz desk, 'we have no cars'. Said "Hertz corporate doesn't know our inventory since we are a franchise". "We haven't had cars all weekend", which is relevant since I had to make my res that day when I had flight cancellations.
A bit of an issue since I needed to drive 70 miles to my hotel. Had to Uber, for $100, which was about the same price as my 3 day rental on my corporate rate.
Raised a customer Service ticket with Hertz, got an email back basically saying 'sorry sometimes people don't return cars'. Note that CHA Hertz said they turned away 40 customers with reservations. And of course there were no walk up cars available at the other rental companies.
The lot had about 30 cars in it which the agent said needed oil changes and they didn't have the keys.
FYI, before I rebooked my flight to CHA, I checked Hertz to make sure I could rent a car.
The complete lack of sympathy was amazing.
Note: I searched for any similar threads on car availability but failed to find one.
Arrived in CHA at 9pm last Sunday. Got to the Hertz desk, 'we have no cars'. Said "Hertz corporate doesn't know our inventory since we are a franchise". "We haven't had cars all weekend", which is relevant since I had to make my res that day when I had flight cancellations.
A bit of an issue since I needed to drive 70 miles to my hotel. Had to Uber, for $100, which was about the same price as my 3 day rental on my corporate rate.
Raised a customer Service ticket with Hertz, got an email back basically saying 'sorry sometimes people don't return cars'. Note that CHA Hertz said they turned away 40 customers with reservations. And of course there were no walk up cars available at the other rental companies.
The lot had about 30 cars in it which the agent said needed oil changes and they didn't have the keys.
FYI, before I rebooked my flight to CHA, I checked Hertz to make sure I could rent a car.
The complete lack of sympathy was amazing.
Note: I searched for any similar threads on car availability but failed to find one.
Last edited by deac83; Apr 6, 2023 at 1:05 pm Reason: typo
Apr 6, 2023, 8:06 pm
#4
Join Date: Oct 2022
Posts: 247
This statement is nonsense. They are hooked into Hertz's computer system even though they are a franchise.
Last edited by FlyinHawaiian; Apr 7, 2023 at 11:19 am Reason: repaired broken quote and removed extraneous spaces
Apr 7, 2023, 6:28 am
#6
Join Date: Nov 2022
Location: WAS
Programs: AA EP
Posts: 23
Hertz has demonstrated time and time again they aren't worthy of a customer's loyalty. For a good while I no longer provide loyalty to any car rental company because they are all so flawed. Go with which one offers the best deal knowing you will likely get screwed in the end!
Apr 7, 2023, 9:07 am
#7
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,174
Yep...
Aren't labels great...they work so well in politics, let's apply them to each rental car company...every rental company is either ALL bad or ALL good, you're either a "defender" or a "hater", so no need to have any exchange of thoughts re the facts of any particular situation... 
Apr 10, 2023, 4:20 am
#8
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
Franchises have the ability to manage their inventory in Hertz's central system. It's up to them to actively manage it though. This is a failure on the part of the CHA licensee.
Apr 10, 2023, 9:42 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
#ButTheyAreHertz