PC showing as Gold / Hertz database issue
Apr 20, 2019, 4:14 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2006
Location: A menace to everything in the sky. Yes. Even birds.
Programs: Eh+ Rapid Rolleyes
Posts: 14,519
PC showing as Gold / Hertz database issue
Rented a car last week and my name was listed as Gold on the board. I went into the booth and they confirmed I was Gold for the rental and refused to believe the Hertz app stating I was PC.
Normally I wouldn't care but selection of cars was very limited.
... yadda yadda yadda... I called Hertz to fix a billing issue on the rental and they confirmed there's a known database issue. All US stations received a memo advising them of this and they should be extending all courtesies to PC members. Clearly that memo didn't work. For what it's worth the PC phone rep said the database error should be fixed next week.
Just a head's up to renters for the next couple of days.
Normally I wouldn't care but selection of cars was very limited.
... yadda yadda yadda... I called Hertz to fix a billing issue on the rental and they confirmed there's a known database issue. All US stations received a memo advising them of this and they should be extending all courtesies to PC members. Clearly that memo didn't work. For what it's worth the PC phone rep said the database error should be fixed next week.
Just a head's up to renters for the next couple of days.
Apr 21, 2019, 1:59 pm
#2
Join Date: Apr 2006
Location: YTZ
Programs: Hertz & Avis PC; National EE; SPG & Hilton Gold; AC 35K (yawn)
Posts: 5,921
Happened to me in a way. Made a booking with the app and it set me up as a NEW Gold user (which is what they saw at YYZ when I arrived. The Hertz.ca website did show me as PC tho.
No matter in the end—all they had in the lot were brand new Volvo S60s
No matter in the end—all they had in the lot were brand new Volvo S60s
Apr 22, 2019, 7:38 am
#3
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
Same thing happened tp me on three consecutive trips at LAX about two years ago. I always exit through the same line where Kenny is stationed and we had the same conversation three times in a row. It eventually sorted itself out.