Advice Needed: Unwanted UpSell and Fuel charge on bill
Feb 12, 2019, 8:21 pm
#16
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Feb 14, 2019, 7:14 am
#18
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Feb 15, 2019, 2:24 am
#19
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Did the amount charged match the rental agreement or did the rental agreement reflext the lower expected rate?
Feb 15, 2019, 12:08 pm
#20
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Unfortunately I think I through the original rental agreement out, so I'm not sure. I have the booking agreement, and then the final receipt unfortunately.
Feb 15, 2019, 1:50 pm
#21
Join Date: Jan 2016
Posts: 610
Without the initial rental agreement it's gonna be a tough fight to get that money back.
Feb 15, 2019, 1:52 pm
#22
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
I got hit with a gas charge for a rental return at JFK last week for a car returned the week before. They said either a receipt or a credit card statement showing the charge would work. I did have the receipt and I took a picture of it and sent it in, but if you have a credit card statement showing the charge you could send that.
They had me email it to [email protected] along with my rental agreement number. Only 5 hours later they emailed me back stating that the charge would be credited back to me.
I know the gas is the least of your concerns, but this might help.
They had me email it to [email protected] along with my rental agreement number. Only 5 hours later they emailed me back stating that the charge would be credited back to me.
I know the gas is the least of your concerns, but this might help.
Aug 6, 2021, 8:51 am
#23
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
Hertz BWI screwed me over yesterday. Claimed I drove a vehicle 229 miles, when I drove it ~55. My first road trip in 1.5 years so I've gotten rusty/lazy. I have gotten into the habit of taking a picture of my fuel receipt with the odometer reading in the background, but failed to do it this time.
Aug 9, 2021, 12:02 pm
#24
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Sorry to hear. I have to get back into the habit of documenting everything as well. I never did hear back from Hertz after I received this email:
"Thank you for your patience while we contacted our office in Aruba. Regrettably, we have been unable to obtain a copy of the rental invoice requested.
In some cases, the country will respond directly to the customer without sending a copy to this office. If you have not received a copy of the rental invoice, and still require a copy and response regarding the upgrade and fuel, please notify our office.
Your business is appreciated and we look forward to being able to serve you again.
Sincerely,
J N.
Hertz Customer Services"
https://www.hertz.com
"Thank you for your patience while we contacted our office in Aruba. Regrettably, we have been unable to obtain a copy of the rental invoice requested.
In some cases, the country will respond directly to the customer without sending a copy to this office. If you have not received a copy of the rental invoice, and still require a copy and response regarding the upgrade and fuel, please notify our office.
Your business is appreciated and we look forward to being able to serve you again.
Sincerely,
J N.
Hertz Customer Services"
https://www.hertz.com