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Advice Needed: Unwanted UpSell and Fuel charge on bill

Advice Needed: Unwanted UpSell and Fuel charge on bill

Old Feb 12, 19, 8:21 pm
  #16  
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Originally Posted by guv1976 View Post
Have you provided Hertz with copies of the contract and the return receipt (by fax, email, postal mail)?
Yes, I have submitted both the receipt and the contract to Hertz.
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Old Feb 12, 19, 10:44 pm
  #17  
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Originally Posted by lrbenko View Post
Yes, I have submitted both the receipt and the contract to Hertz.
What rate does the receipt reflect? the rate that you expected or the rate that it charged?
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Old Feb 14, 19, 7:14 am
  #18  
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Originally Posted by Dave Noble View Post
What rate does the receipt reflect? the rate that you expected or the rate that it charged?
The receipt after returning reflects the higher rate I was charged.
Hertz has responded and said they are "investigating" and a response could be 2-3 weeks away.
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Old Feb 15, 19, 2:24 am
  #19  
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Originally Posted by lrbenko View Post
The receipt after returning reflects the higher rate I was charged.
Hertz has responded and said they are "investigating" and a response could be 2-3 weeks away.
What I meant but miswrote = what did the rental agreement state

Did the amount charged match the rental agreement or did the rental agreement reflext the lower expected rate?
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Old Feb 15, 19, 12:08 pm
  #20  
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Originally Posted by Dave Noble View Post
What I meant but miswrote = what did the rental agreement state

Did the amount charged match the rental agreement or did the rental agreement reflext the lower expected rate?
Unfortunately I think I through the original rental agreement out, so I'm not sure. I have the booking agreement, and then the final receipt unfortunately.
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Old Feb 15, 19, 1:50 pm
  #21  
 
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Originally Posted by lrbenko View Post
Unfortunately I think I through threw the original rental agreement out, so I'm not sure. I have the booking agreement, and then the final receipt unfortunately.
Did you happen to get an e-version of the rental agreement?
Without the initial rental agreement it's gonna be a tough fight to get that money back.
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Old Feb 15, 19, 1:52 pm
  #22  
 
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I got hit with a gas charge for a rental return at JFK last week for a car returned the week before. They said either a receipt or a credit card statement showing the charge would work. I did have the receipt and I took a picture of it and sent it in, but if you have a credit card statement showing the charge you could send that.

They had me email it to [email protected] along with my rental agreement number. Only 5 hours later they emailed me back stating that the charge would be credited back to me.

I know the gas is the least of your concerns, but this might help.
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