Missing Hertz Points
Sep 20, 2018 | 7:55 am
#1
Original Poster
Join Date: Apr 2017
Posts: 17
Missing Hertz Points
Has anyone had continued issues with Hertz rewards points? It seems like every booking I have a problem. I never receive the bonus for being a Five Star, I never receive the bonus of X2 and X3 when they offer those promotions and I book. Every time I contact them they just tell me "they discovered a glitch" and my points will be in my account tomorrow, which never happens. I estimate I'm missing around 3k - 4k points over the last 18 months.
Thinking about changing companies now...if you can't get the little things right.
Thinking about changing companies now...if you can't get the little things right.
Sep 21, 2018 | 2:14 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL
Programs: AA PLT, UA SLV, MR LTT, HH LTD
Posts: 10,741
None of my paid rentals have earned points since late July. I submitted a missing points request over a week ago with no reply.
Did something change with corporate discounts earning points? Im with IBM and have always used their code with no issues.
Did something change with corporate discounts earning points? Im with IBM and have always used their code with no issues.
Sep 21, 2018 | 8:39 pm
#6
Join Date: Jul 2007
Location: Brisbane, Australia
Programs: UA 1K/MM, Marriott Titanium, IHG Gold, Hertz PC, Avis PC
Posts: 8,531
Just checked, and the last rental I received points on was in July. Several of my rentals since then I did credit to UA, but I've got at least 4 that went to ZE1.
All of the rental show in my points activity, but all with 0 points. None were pre-paid and I did nothing different than the dozens of rentals before them that I did get points for.
All of the rental show in my points activity, but all with 0 points. None were pre-paid and I did nothing different than the dozens of rentals before them that I did get points for.
Sep 23, 2018 | 9:41 am
#7
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL
Programs: AA PLT, UA SLV, MR LTT, HH LTD
Posts: 10,741
Seems there is a major issue then. Their customer service isn't open on weekends, so I've set a reminder for me to call tomorrow morning to see what's up. Sounds like others have done the same and not gotten very far. If they at least acknowledge there are issues, then we know someone's aware. I do, however, have some award rentals I'd like to do in the coming month and can't while my points are in a holding pattern.
Sep 23, 2018 | 11:04 am
#8
Join Date: Jan 2016
Posts: 658
I've gotten points for the last 3 rentals I had using AAA CDP. I am however getting a wrong number of bonus points - should be a 25% bonus after 6 rentals and I'm not getting that. I feel like it would be a tough call to explain to the agent what I'm complaining about, which is why I haven't called yet.
On the topic of missing stuff, I didn't get the 2 extra credits for my 2 HLE rentals during their 'rent at HLE get double rental credits promo'. I tried calling in but the agent had no clue what I was talking about. I'll probably email/Facebook contact for that one.
On the topic of missing stuff, I didn't get the 2 extra credits for my 2 HLE rentals during their 'rent at HLE get double rental credits promo'. I tried calling in but the agent had no clue what I was talking about. I'll probably email/Facebook contact for that one.
Sep 23, 2018 | 9:49 pm
#9
Join Date: Aug 2008
Location: YXY
Posts: 3,678
I signed up for a bonus points offer, as I have done several times in the past. Usually, the bonus points are awarded right away.
This time they didn't. The small print days that it may take up to four weeks after the end of the promotion period (i.e. )at November), but that has never been my experience.
Should I ask for those points right away or wait?
This time they didn't. The small print days that it may take up to four weeks after the end of the promotion period (i.e. )at November), but that has never been my experience.
Should I ask for those points right away or wait?
Sep 24, 2018 | 10:39 am
#10
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL
Programs: AA PLT, UA SLV, MR LTT, HH LTD
Posts: 10,741
I called Gold Club Customer Service today and spoke with a rep who manually calculated and added points to my account for all the rentals that did not credit. She also credited me the relevant bonuses I should have gotten. It amounted to about 1400 points. She acknowledged there was an issue in July/August, but she wasn't sure why they never caught up to me, and also why even my September rentals have not earned anything.
Oct 1, 2018 | 1:47 pm
#11
Join Date: Aug 2008
Location: YXY
Posts: 3,678
I signed up for a bonus points offer, as I have done several times in the past. Usually, the bonus points are awarded right away.
This time they didn't. The small print days that it may take up to four weeks after the end of the promotion period (i.e. )at November), but that has never been my experience.
Should I ask for those points right away or wait?
This time they didn't. The small print days that it may take up to four weeks after the end of the promotion period (i.e. )at November), but that has never been my experience.
Should I ask for those points right away or wait?